Series recording has become very unreliable since the next gen update

Camomile_TCamomile_T Member Posts: 8
edited 29 August 2017, 7:28PM in Support
I've owned a Humax T1010 for the last 3 years. It has been utterly reliable until the new generation update. Ever since then series recording has been totally unreliable. I have performed all the various hard and soft factory resets and nothing fixes this.

There are 2 main problems:

* Often, but not always, I select the option to record a whole series rather than a single episode, but it only shows the single R symbol and only records the one episode. I have discovered a workaround which is to set the reminder on the episode first and then set it to record the series and that seems to make it set correctly. Using the youview mobile app exhibits the same problem.

* I will have a few series set up in the scheduler and very regularly some or all of the scheduled items disappear. Worse, once they have disappeared, occasionally they become impossible to add back in via the guide. Highlighting the program and hitting the record button has no effect whatsoever. The only way I have found to be able to reschedule a program in this state has been a factory reset.

My once trusty box is seriously compromised now as I have to keep checking the scheduler to ensure my recordings are actually going to happen. Useless when I'm away or on holiday.
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Comments

  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 2 July 2017, 9:41AM
    A real, full-blown 'lose all your recordings' Factory Reset?

    That is usually what is needed when you get the sort of recording and scheduling issues you describe.

    But there are, I think, no issues in the actual update(s) causing this, or we would have had other reports.

    But every update deranges a few boxes, sometimes temporarily, and sometimes permanently, especially the earlier T10x0 series :-(

    I don't know why; I can't see how updates can stress them particularly, but they do seem to. Maybe these old boxes have bad patches of memory or disc, or chips with duff pathways, that have not been used, or weren't important, on previous releases?

    I fear your once trusty YouView box is now an ex-box :-(
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SarahSarah Member Posts: 1,812 admin
    edited 3 July 2017, 11:11AM
    Hi Chris,

    Can you please let me know what programmes and channels the series record issue is occurring on so we can try and replicate it on our end? And can you also confirm that the work around worked with all the programmes you have tried so far?

    When the scheduled items disappear from your Scheduled Recordings page, do they reappear at all? Do they still record despite not being on the page?

    Thanks,
    Sarah
  • Camomile_TCamomile_T Member Posts: 8
    edited 22 August 2017, 9:17PM
    Hi Sarah,
    The problem has definitely happened on ITV and Channel 4 as well as others. Currently it is happening on The Handmaiden's Tale and Fargo.
    So far the workaround (which I only discovered 3 days ago) has worked. More oddly, since I applied the workaround on my missing programs, for the first time ever the missing scheduled items suddenly reappeared when I looked today. This has never happened before.
    And when the items have disappeared they do not record. This was how I first became aware of the problem.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 3 July 2017, 7:01PM
    Interesting (but obviously not for you). On NextGen your list of scheduled recordings is kept in the cloud, the actual recordings themselves, in the box (on the disk). Is your internet connection OK, Chris?
    I'm now happy with the disagree icon, because its gone.
  • Camomile_TCamomile_T Member Posts: 8
    edited 22 August 2017, 9:17PM
    Internet connection is fast and rock solid.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 3 July 2017, 8:43PM
    How bizzare. As with Roy, I fear your box is on the way out.
    I'm now happy with the disagree icon, because its gone.
  • Camomile_TCamomile_T Member Posts: 8
    edited 22 August 2017, 9:17PM
    I didn't realise the schedule list is stored in the cloud. However, there must be a local cache because I just tried unplugging the Ethernet cable and though I was warned that the connection was down I could still access the guide and all my scheduled recordings were listed, albeit without images.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 3 July 2017, 10:09PM
    Yes its cached, as are the tile pictures. And so will work for a time.
    I'm now happy with the disagree icon, because its gone.
  • Camomile_TCamomile_T Member Posts: 8
    edited 22 August 2017, 9:17PM
    The tile pictures were not there in the schedule list when I unplugged the ethernet cable.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 4 July 2017, 7:32AM
    I've just unplugged my internet cable and pressed 'recordings' and the picture tiles disappeared and were black. I didn't know that.
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 4 July 2017, 5:49AM
    Visionman said:

    I've just unplugged my internet cable and pressed 'recordings' and the picture tiles disappeared and were black. I didn't know that.

    I guess it's hard to follow every thread:-

    https://community.youview.com/youview...
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 4 July 2017, 7:32AM
    Visionman said:

    I've just unplugged my internet cable and pressed 'recordings' and the picture tiles disappeared and were black. I didn't know that.

    I have had this same problem. Last week I noticed that Pointless, (BBC 1) which was on series record wasn't recording. When I explored I found that if I set the series record, it only recorded the single episode. When I looked at the info panel for either the episode to record or the one recorded, it showed that only a single episode was set. Unfortunately, I can't test this out now as Pointless is cancelled due to Wimbledon! I will however, keep an eye on other programmes. My box is about a year old. 2100
  • SarahSarah Member Posts: 1,812 admin
    edited 4 July 2017, 4:02PM
    Camomile_T said:

    Hi Sarah,
    The problem has definitely happened on ITV and Channel 4 as well as others. Currently it is happening on The Handmaiden's Tale and Fargo.
    So far the workaround (which I only discovered 3 days ago) has worked. More oddly, since I applied the workaround on my missing programs, for the first time ever the missing scheduled items suddenly reappeared when I looked today. This has never happened before.
    And when the items have disappeared they do not record. This was how I first became aware of the problem.

    Hi Chris,

    Can you confirm what type of factory reset you've done? There's a few different ones such as a reset which keeps your recordings or there's one which is a complete factory reset which deletes your recordings. 

    Thanks,
    Sarah
  • Camomile_TCamomile_T Member Posts: 8
    edited 5 July 2017, 12:29AM
    Camomile_T said:

    Hi Sarah,
    The problem has definitely happened on ITV and Channel 4 as well as others. Currently it is happening on The Handmaiden's Tale and Fargo.
    So far the workaround (which I only discovered 3 days ago) has worked. More oddly, since I applied the workaround on my missing programs, for the first time ever the missing scheduled items suddenly reappeared when I looked today. This has never happened before.
    And when the items have disappeared they do not record. This was how I first became aware of the problem.

    Hi Sarah,

    I've done every type of reset except the one that deletes the recordings. Doing that one will get me in big trouble with the family...
  • SarahSarah Member Posts: 1,812 admin
    edited 5 July 2017, 10:13AM
    Camomile_T said:

    Hi Sarah,
    The problem has definitely happened on ITV and Channel 4 as well as others. Currently it is happening on The Handmaiden's Tale and Fargo.
    So far the workaround (which I only discovered 3 days ago) has worked. More oddly, since I applied the workaround on my missing programs, for the first time ever the missing scheduled items suddenly reappeared when I looked today. This has never happened before.
    And when the items have disappeared they do not record. This was how I first became aware of the problem.

    Hi Chris,

    It sounds like it could potentially be a hard-drive issue however the only way to narrow this down completely is to do a full Factory Reset as this re-formats the hard drive. I understand this isn't ideal for you and your family as it deletes your recordings so I might suggest that, if you don't mind doing so, to keep using your work around until you've got through all the recordings you really want to watch (maybe ones which aren't available on Catch Up any more?) and then do the reset when it won't impact you all quite so much. 

    If the full reset doesn't help, it's likely that there is a problem with the box itself in which case you'd need to contact Humax directly so they can assist you further. 

    Thanks,
    Sarah
  • John InnesJohn Innes Member Posts: 8
    edited 22 August 2017, 9:17PM
    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit
  • SarahSarah Member Posts: 1,812 admin
    edited 6 July 2017, 11:12AM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Hi John,

    Does doing the work around that Chris mentioned allow the series recordings to work? 
  • John InnesJohn Innes Member Posts: 8
    edited 6 July 2017, 12:26PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    No, I tried setting the reminder before pressing R, some programmes seem to pick up the series link ok but others not, as per the list in my post
  • SarahSarah Member Posts: 1,812 admin
    edited 6 July 2017, 12:37PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Hi John,

    Thanks for clarifying. 

    Can you let me know which episode and the channel you were trying to record on? I can see that Holby City and Saturday Kitchen airs on both BBC 1 & 2 (plus corresponding HD channels for each channel and Poldark is on both HD and SD so it'd be helpful to narrow it down so I can check with the Content team on this one. 

    Thanks
  • John InnesJohn Innes Member Posts: 8
    edited 6 July 2017, 12:54PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    I was recording bbc 1 sd programmes and the first aired version, not the late at night audio described version
  • SarahSarah Member Posts: 1,812 admin
    edited 6 July 2017, 1:05PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Thanks John. 

    Can you let me know what region you are in as BBC SD has 18 different regions so knowing this is helpful when checking the series IDs.
  • John InnesJohn Innes Member Posts: 8
    edited 6 July 2017, 1:09PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Bbc Scotland
  • SarahSarah Member Posts: 1,812 admin
    edited 6 July 2017, 2:02PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Thanks for letting us know John.

    I've checked this all with our Content team and all the series IDs (SCRIDs) for these shows are matching so these should all record as a series when you select the option for it to do so.

    Due to this, we need you to do a few reboots of your box and to then let us know if anything has changed and if series recordings work. We suggest first doing a soft reboot where you hold down the power button of your box for 8 seconds. If this doesn't help, we recommend a Maintenance Mode 4 (keeps all your recordings). Here's a guide on how to do this. 

    It might be worth testing shows which are airing this evening as you will be able to check next Thursday in the guide to see if the recording is set to series record correctly. 

    If it's still not working once you've tested this, please let me know the box model you are using and the software version it's currently running on.

    Thanks
  • John InnesJohn Innes Member Posts: 8
    edited 6 July 2017, 4:24PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Tried both resets, no difference, some programmes pick up the series link, others do not
    Since the resets I've tried
    Tipping point series scheduled
    Sunday brunch series scheduled
    Who do you think you are series scheduled (so some weekly bbc programmes work ok)
    Saturday kitchen no
    Mary berry cooks no
    Poldark no
    Casualty no

    I'm basing my conclusions on the record icon having the extra series section and pressing I button on a scheduled recording in my TV and the area on the right saying either series or episode scheduled

    Box is a DTR2110 on software 27.50.0
  • SarahSarah Member Posts: 1,812 admin
    edited 6 July 2017, 4:43PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Hi John,

    Do you mean that you set a programme to series record but when you go into the info for that programme, it does not display 'Series Scheduled' on the right side? 
  • John InnesJohn Innes Member Posts: 8
    edited 6 July 2017, 4:45PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Yes, and the record icon in the guide doesn't get the extra lines to indicate it's a series record
  • SarahSarah Member Posts: 1,812 admin
    edited 6 July 2017, 5:00PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Thanks for clarifying John. 

    Out of curiosity, if you have HD available, does the same thing happen if you do this via the BBC HD channels instead?

    If you're able to, can you please try doing a full factory reset which deletes your recordings? Of course if you have some recordings to watch first which are no longer on catch up, please hold off from doing this until it's a bit more convenient for you to do so. 
  • John InnesJohn Innes Member Posts: 8
    edited 6 July 2017, 5:23PM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    HD works ok.for some programmes but not Saturday kitchen or casualty.

    I'm not willing to do a full reset until we've watched the backlog
  • Camomile_TCamomile_T Member Posts: 8
    edited 7 July 2017, 2:26AM
    John Innes said:

    I'm seeing a similar problem, I find a programme in the guide, press record, I get offered the choice of series or single episode, I choose series but when I check the scheduled recoding many programmes have only scheduled a single episode, others seem to work fine.
    Examples this week
    Kitchen Garden Live and Nigel Slater eating together schedule the series
    Poldark does not
    Saturday kitchen live does not
    Casualty and Hoby City also only record single episodes

    Very frustrating, this worked fine before the last update
    Can I also add a plea to at least give us the option to see a list of programmes rather than the tiles
    Also some different layout options to suit different screen sizes would be useful, on my 32 inch TV the text isn't easy to read across the room but there's loads of wasted space where larger text could fit

    Have you tried setting a reminder for the program just before you go to record the series? For me, this seems to make it work correctly for series that were previously recording just a single episode.
  • John YellowleesJohn Yellowlees Member Posts: 2
    edited 22 August 2017, 8:45PM
    I am having the same problem with series record - only with some programmes though. This includes Pointless on BBC1 HD. I can't apply the workaround because, after the update, there is no 'Reminder' option available in the information window. I have a Sony Bravia smart android TV , but why would the telly model or specs make any difference as surely it is just working as a monitor for displaying the YouView box output? Very frustrating. I suspect software or firmware bugs rather than hardware glitches. Be good to have this solved without a hardware upgrade. I've avoided factory reset so far as the posts so far don't appear to show this as effective.
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