Can't find subtitle on ITV player

Lin ArthurLin Arthur Member Posts: 4
edited 22 July 2017, 10:13AM in Support
There doesn't seem to be an option for turning on subtitles on ITV Player.  The last post I can find on here regarding this is two years old....  Surely they must be available now?!

Comments

  • RoyRoy Member, Super User Posts: 17,794 ✭✭✭
    edited 6 March 2017, 10:48PM
    What happens when you press the 'SUB' button on the remote while watching the ITV player? Same as two years ago, still?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Lin ArthurLin Arthur Member Posts: 4
    edited 6 March 2017, 10:48PM
    Hi Roy. Nothing at all happened when I pressed 'SUB'!
  • churchwardenchurchwarden Member Posts: 795 ✭
    edited 4 May 2017, 12:39AM
    And stop calling me Shirley.....


    Sorry for being flippant, Lin, but I see this is your first post - if you were one of the people posting about those sorts of issues 2 years or more ago (like me), then you would have accepted the reality that posting those sorts of questions doesn't mean anyone will take any notice. So we might as well enjoy ourselves with a bit of humour..... Nothing personal - but don't hold your breath - or jump to eminently sensible and logical conclusions. Sense and logic don't go far on this forum.
  • RoyRoy Member, Super User Posts: 17,794 ✭✭✭
    edited 4 May 2017, 12:39AM
    I guess ITV still haven't provided them yet, then :-(

    Are subtitles available on ITV players on other platforms, do we know?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Lin ArthurLin Arthur Member Posts: 4
    edited 13 January 2015, 9:41AM
    churchwarden said:

    And stop calling me Shirley.....


    Sorry for being flippant, Lin, but I see this is your first post - if you were one of the people posting about those sorts of issues 2 years or more ago (like me), then you would have accepted the reality that posting those sorts of questions doesn't mean anyone will take any notice. So we might as well enjoy ourselves with a bit of humour..... Nothing personal - but don't hold your breath - or jump to eminently sensible and logical conclusions. Sense and logic don't go far on this forum.

    Lol! No... I'm a newbie - just joined this evening. First time I've tried to access subtitles on ITV player on my TV and when I couldn't find them I went on Google to see if there were any clues as to where they were and came across posts on this forum from 2 years ago. I'll try again in 2017! See you then! :-)
  • churchwardenchurchwarden Member Posts: 795 ✭
    edited 2 December 2016, 8:27PM
    churchwarden said:

    And stop calling me Shirley.....


    Sorry for being flippant, Lin, but I see this is your first post - if you were one of the people posting about those sorts of issues 2 years or more ago (like me), then you would have accepted the reality that posting those sorts of questions doesn't mean anyone will take any notice. So we might as well enjoy ourselves with a bit of humour..... Nothing personal - but don't hold your breath - or jump to eminently sensible and logical conclusions. Sense and logic don't go far on this forum.

    And welcome, Lin. It's actually a fun forum, so don't give up on us, but dynamic it ain't. Just didn't want you to get your hopes up. But if you ever have a problem with YV it's a good place to come - loads of REALLY helpful & knowledgeable people, like our Roy for one (who's already clocked your post I see). You'll be welcome to visit any time - and it is a good place to keep up with new developments.
  • Lin ArthurLin Arthur Member Posts: 4
    edited 13 January 2015, 9:49AM
    Roy1 said:

    I guess ITV still haven't provided them yet, then :-(

    Are subtitles available on ITV players on other platforms, do we know?

    I've checked on my computer, and the 'S' option is actually there to turn subtitles on.  So I don't know why it's not available on my TV/YouView.
  • churchwardenchurchwarden Member Posts: 795 ✭
    edited 2 December 2016, 8:27PM
    Roy1 said:

    I guess ITV still haven't provided them yet, then :-(

    Are subtitles available on ITV players on other platforms, do we know?

    Tried the 'del' key on the YV remote - bottom right key - and it switches on subtitles on live ITV HD. But it doesn't seem to work on the on-demand ITV player. Haven't explored it a lot, though. Others who use it more than me may be able to shed further light on this.
  • David WoodDavid Wood Member Posts: 2
    edited 25 December 2016, 5:34PM
    Roy1 said:

    I guess ITV still haven't provided them yet, then :-(

    Are subtitles available on ITV players on other platforms, do we know?

    ITV just do not seem to care about subtitles...I just do NOT use this service because of that fact....It is not only the hard of hearing that benefit from subtitles...Accents can be very hard to understand at times
  • kerrykerry Member Posts: 63 ✭
    edited 17 April 2016, 4:29PM
    Lin Arthur said:

    Hi Roy. Nothing at all happened when I pressed 'SUB'!

    Hi there, unfortunately subtitles are not available on itv hub on all platforms sadly. I know it's a pain, as with me being deaf myself and rely on it. You're best to record live shows/films if you have recording box? That's all I can suggest really wish to be more of a help....oh just in case you're not aware of this 5 demand do have some subtitles which was added not long ago. So hopefully itv hub and all 4 catch up next ;)
  • kerrykerry Member Posts: 63 ✭
    edited 17 April 2016, 4:33PM
    Lin Arthur said:

    Hi Roy. Nothing at all happened when I pressed 'SUB'!

    Oh sorry this is an old post! My mistake! It was on the top of news feed opps :)
  • RoyRoy Member, Super User Posts: 17,794 ✭✭✭
    edited 7 December 2016, 8:40AM
    Lin Arthur said:

    Hi Roy. Nothing at all happened when I pressed 'SUB'!

    Hi Kerry

    There is a new post in this Conversation, but it is at the bottom of the thread.

    If, when you see 'Last Reply: ' against an item on the Home Page (Conversations) you click or tap the name of that last poster, you will be taken not just into the thread, but actually to that very posting, so you can reply in sequence.

    It is particularly useful in a case like this, where I am replying to your comment, and not at the very bottom of the thread.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • kerrykerry Member Posts: 63 ✭
    edited 17 April 2016, 10:56PM
    Lin Arthur said:

    Hi Roy. Nothing at all happened when I pressed 'SUB'!

    Thanks Roy ;)
  • David WoodDavid Wood Member Posts: 2
    edited 17 April 2016, 10:59PM
    Lin Arthur said:

    Hi Roy. Nothing at all happened when I pressed 'SUB'!

    confusing isn't it?  Ha....I would like to add that I don't have a lot of faith that commercial stations have viewers at the top of their list of importance. As I said in my post, subtitles should be mandatory, even if they only help with accents. My wife is deaf so of course they are essential for her enjoyment of tv...Maybe we should start a campaign
  • Denise HurstDenise Hurst Member Posts: 1
    edited 2 May 2016, 8:01AM
    Lin Arthur said:

    Hi Roy. Nothing at all happened when I pressed 'SUB'!

    I can't believe I can't get sub titles on ITV!  I usually watch mostof the BBC dramas on catch up as I can have sub titles on and just assumed I'd be able to on ITV. (Which goes to show how much there is worth watching on ITV since I'veonly just found out - I was going to watch The Secret butI can't hear it :(
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 26 February 2017, 2:39PM
    Denise Hurst>
    I can't believe I can't get sub titles on ITV!  I usually watch mostof the BBC dramas on catch up as I can have sub titles on and just assumed I'd be able to on ITV. (Which goes to show how much there is worth watching on ITV since I'veonly just found out - I was going to watch The Secret butI can't hear it :(

    https://www.cable.co.uk/news/broadcasters-dragging-their-heels-over-subtitles-on-catch-up-tv-service...

    Quite frankly I find this continued and stagnant situation unacceptable. The technical needs and requirements for subtitles were/are in the first core draft of YouView specifications and yet four years down the line both OFCOM and the Govt haven't made such accessibility mandatory, even though such is now technically possible. Joke.
    I'm now happy with the disagree icon, because its gone.
  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 16 July 2017, 6:50PM
    This is indeed a joke. 2017 - NextGen software & still only the BBC provide subtitles on catch up. Why is this? Is it Youview or the individual channel? Whichever it is it needs sorting very quickly. PLEASE,
  • RoyRoy Member, Super User Posts: 17,794 ✭✭✭
    edited 22 July 2017, 8:47AM
    Mike - it's the channel.

    The Players are built by the channels, I'm sure with some input and guidance from YouView on the interfacing needed, but YouView are not in a position to add the subtitling feature to anybody's Player.

    That the BBC iPlayer can provide subtitles demonstrates that there is likewise no obstacle to subtitles in the interface provided by YouView to the Players.

    Contact itv and deprecate their lack of subtitles on YouView; one genuinely disgruntled customer is worth a phalanx of representations from YouView to the broadcaster.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 17 July 2017, 7:50AM
    Roy1 said:

    Mike - it's the channel.

    The Players are built by the channels, I'm sure with some input and guidance from YouView on the interfacing needed, but YouView are not in a position to add the subtitling feature to anybody's Player.

    That the BBC iPlayer can provide subtitles demonstrates that there is likewise no obstacle to subtitles in the interface provided by YouView to the Players.

    Contact itv and deprecate their lack of subtitles on YouView; one genuinely disgruntled customer is worth a phalanx of representations from YouView to the broadcaster.

    Thanks Roy. I will contact all of the channels that purport to offer subtitles but fail.
  • Mike70Mike70 Member Posts: 43 ✭✭
    edited 22 July 2017, 8:47AM
    Roy1 said:

    Mike - it's the channel.

    The Players are built by the channels, I'm sure with some input and guidance from YouView on the interfacing needed, but YouView are not in a position to add the subtitling feature to anybody's Player.

    That the BBC iPlayer can provide subtitles demonstrates that there is likewise no obstacle to subtitles in the interface provided by YouView to the Players.

    Contact itv and deprecate their lack of subtitles on YouView; one genuinely disgruntled customer is worth a phalanx of representations from YouView to the broadcaster.

    Hi. I contacted both channel 4 & ITV. 4 replied with the stock answer that they are totally committed to providing this service but it takes time - watch this space. ITV haven't responded in spite of assuring me in the auto response that they would definitely get back to me in 24 hours. That was five days ago so it looks like if I definitely want to watch something with subtitles on any channel other than the BBC that I should record it.
  • zulu17zulu17 Member, Super User Posts: 1,175 ✭✭✭
    edited 22 July 2017, 10:14AM
    There is a ideas website for ITV Hub at

    https://itvhub.uservoice.com

    maybe be worth contributing to.
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