Channel Update Day - 2nd August 2017

SarahSarah Administrator Posts: 1,616 admin
edited 24 September 2017, 9:07PM in News
On the 2nd August Freeview will be carrying out a Channel Update Day, and some channels will be moving in the guide.

The following channels will be changing to a new channel range on the guide:
The Children's channels will move to 201-229
The News channels will move too 231-249
The Text channels will move to 250-259
The Streamed channels will move to 260-299
The Adult channels will move to 670-699
You can find out more about this event on our support site: 

https://support.youview.com/youview-box/channels/channel-update-day-2nd-august-2017
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Comments

  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 2 August 2017, 11:50AM
    The Service Alert on that page, the one you can Hide or Show, seems to have a 'here' link that loops back to the page you are on.

    It would also be nice to know what, if anything, will change if we have any of the affected channels currently Hidden.

    Will the Hidden status travel with them to their new number, or will they Unhide?
    These tests for COVID-19 might get right up my nose, if only I could get one
  • zulu17zulu17 Member, Super User Posts: 1,027 ✭✭
    edited 24 September 2017, 9:07PM
    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?
  • SarahSarah Administrator Posts: 1,616 admin
    edited 2 August 2017, 11:48AM
    Roy1 said:

    The Service Alert on that page, the one you can Hide or Show, seems to have a 'here' link that loops back to the page you are on.

    It would also be nice to know what, if anything, will change if we have any of the affected channels currently Hidden.

    Will the Hidden status travel with them to their new number, or will they Unhide?

    Hi Roy,

    The service ticker should pop up on any part of the Support site you are on so that users can get to that article easily.

    If you previously set the channels as hidden before the Next Gen update, the ones which are due to change(as per the list in the original post) will become unhidden from the 2nd August when the Channel Update takes place. Please note that the adult channels will remain hidden if you have them set to hidden in your settings.

    We understand Hide Channels is a function that is highly missed and rest assured this function is returning to your screens. We are in the early stage of trials and as soon as we have a confirmed launch date you will all be the first to know.

    Sarah
  • SarahSarah Administrator Posts: 1,616 admin
    edited 28 July 2017, 5:55PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    Hi zulu17,

    This is correct. These channels are there to act as a buffer between genres such as Adult channels and others. 
  • VisionmanVisionman Member, Super User Posts: 9,871 ✭✭✭
    edited 28 July 2017, 6:53PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    As in a place holder?
    I'm now happy with the disagree icon, because its gone.
  • zulu17zulu17 Member, Super User Posts: 1,027 ✭✭
    edited 24 September 2017, 9:07PM
    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?
  • DarrenDarren Member, Super User Posts: 384 ✭✭
    edited 1 August 2017, 6:59AM
    I use the Youview app now and again to set recording when I'm not near the box or if I'm out and have forgot to set a recording. I also see the Youview app has not had a software update for a months now.


    Darren
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 1 August 2017, 6:59AM
    Darren2 said:

    I use the Youview app now and again to set recording when I'm not near the box or if I'm out and have forgot to set a recording. I also see the Youview app has not had a software update for a months now.


    Darren

    And this has what to do with the particular topic under discussion here?
    These tests for COVID-19 might get right up my nose, if only I could get one
  • SarahSarah Administrator Posts: 1,616 admin
    edited 1 August 2017, 9:53AM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Sorry zulu17, I seem to have missed your comment on the thread. 

    Recordings will not be affected with the channel changes and will record as normal on the newly allocated channel :) 

    Sarah
  • SarahSarah Administrator Posts: 1,616 admin
    edited 1 August 2017, 9:16AM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    The extra channel gives more clicks between different sections so for example, instead of going from radio straight to adult if you're scrolling through the channels in TV view, there is a buffer channel there to give a gap between the two.  
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 August 2017, 11:43AM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    And what a waste of time that will be. If someone is that determined to get to the adult section I doubt a few extra button presses will put them off.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 1 August 2017, 5:46PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    Well, I bow to your superior knowledge of this area :-)

    But the buffer is there for the opposite purpose - to guard against someone accidentally wandering in there while looking for BBC Radio 4 ....
    These tests for COVID-19 might get right up my nose, if only I could get one
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 August 2017, 8:04PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    It's still a waste of time. Most people who don't want them would remove them from the box. It's obviously still possible to remove the adult section from a youview box even if the rest can't be removed. The so called buffer is provided by digital UK not youview. Other providers such as sky have the adult section near the radio station with no buffer and people are not exactly complaining in massive numbers as sky would have moved it if they had. I just think there is a better way of doing things however this is what we have as they have decided to go with this. It certainly would not surprise me if by next retune day they change it to something else.
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 1 August 2017, 9:13PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    I hope you would agree that it is better next to radio than next the childrens' channels as now, though?
    These tests for COVID-19 might get right up my nose, if only I could get one
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 August 2017, 9:17PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    Definitely Roy
  • RoyRoy Member, Super User Posts: 16,097 ✭✭✭
    edited 2 August 2017, 12:08PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    Hmm, I gave your posting a Like last night, Daniel, but just now it wouldn't show up for me.

    So I tried again, in case I was mistaken in what I thought I did, but I couldn't add a Like, I just got a red bar at the top.

    So I expected the NotSatisfactory software had recorded the Like, and so wouldn't let me repeat it, but for some reason wasn't letting me see it.

    I was asking if you, or anybody else, could see a Like from me there.

    EDIT: But then when I posted this, the Like suddenly reappeared.

    One for GetSat, I think.
    These tests for COVID-19 might get right up my nose, if only I could get one
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 24 September 2017, 9:07PM
    The reshuffle has happened. If you retune you should get it now. 1 channel launch has happened. Quest plus 2 hasn't launched today even though a channel allocation was listed on the digital UK retune page. The sports channel was added with a graphic saying coming soon. All the old numbers are still present for the time been with a graphic advising of the changes. The old adult channels are now unhidden even if you have hidden them in parents control. They also have a graphic advising of the move. The relocated adult channels still hide.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 11:45AM
    Daniel4 said:

    The reshuffle has happened. If you retune you should get it now. 1 channel launch has happened. Quest plus 2 hasn't launched today even though a channel allocation was listed on the digital UK retune page. The sports channel was added with a graphic saying coming soon. All the old numbers are still present for the time been with a graphic advising of the changes. The old adult channels are now unhidden even if you have hidden them in parents control. They also have a graphic advising of the move. The relocated adult channels still hide.

    The sports channel I am referring to is in the streamed channel section on 273. I'm not referring to free sports on channel 95 to be clear.
  • Nick JayNick Jay Member Posts: 8
    edited 2 August 2017, 11:50AM
    Roy1 said:

    The Service Alert on that page, the one you can Hide or Show, seems to have a 'here' link that loops back to the page you are on.

    It would also be nice to know what, if anything, will change if we have any of the affected channels currently Hidden.

    Will the Hidden status travel with them to their new number, or will they Unhide?

    Thank you Sarah. That's what I came here to ask! My hide channels (yellow button) feature has/had gone. First I knew this morning - in fact I didn't know about the update until I turned my TV on about 50 minutes ago. Anyway pleased to know it's coming back although why it needed removing in the first place, I fail to understand seeing as how it worked just fine so hope it's back soon. Scrolling through loads of channels I'll never watch is frustrating to say the least but appreciate the information anyway.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 12:10PM
    zulu17 said:

    There currently seems to be an inconsistency in how Youview EPG. And the Youview. App handle channels 695-698.


    Specifically today these channels currently appear in my Youview EPG but not on my Youview App.


    I believe the intention of these channels slots is to provide a buffer in for the relocated Adult channels in the EPG.?

    It's happened to me a few times in the way you describe. I usually refresh the page and all is good. Maybe one for you to put on the get sat forum Roy.
  • zulu17zulu17 Member, Super User Posts: 1,027 ✭✭
    edited 24 September 2017, 9:07PM
    I don't know if it is directly related to the Channel change day but today currently my Youview EPG guide is now missing Nick Junior 484 although my linked YouView app has the channel still listed
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 12:18PM
    zulu17 said:

    I don't know if it is directly related to the Channel change day but today currently my Youview EPG guide is now missing Nick Junior 484 although my linked YouView app has the channel still listed

    It's gone for me as well. I have bt TV to be clear.
  • SarahSarah Administrator Posts: 1,616 admin
    edited 2 August 2017, 1:34PM
    zulu17 said:

    I don't know if it is directly related to the Channel change day but today currently my Youview EPG guide is now missing Nick Junior 484 although my linked YouView app has the channel still listed

    Hi zulu17, 

    BT are currently looking into the issue regarding Nick Jr disappearing for viewer's EPGs. I'll update once we have more info on this :) 

    Sarah
  • OwlOwl Member Posts: 4
    edited 2 August 2017, 2:06PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Congratulations you view you have now made a complete mess I now have all adult channels plus others that I had hidden  so if this is how it is to be for any length of time without the ability to hide this then the box can go in the bin along with BT subscription and I will stick to FREESAT at least when they have a change it works.
  • SarahSarah Administrator Posts: 1,616 admin
    edited 2 August 2017, 5:32PM
    zulu17 said:

    I don't know if it is directly related to the Channel change day but today currently my Youview EPG guide is now missing Nick Junior 484 although my linked YouView app has the channel still listed

    Just to update, the channel should now be restored :) 
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 2:11PM
    zulu17 said:

    I don't know if it is directly related to the Channel change day but today currently my Youview EPG guide is now missing Nick Junior 484 although my linked YouView app has the channel still listed

    It's back. To restore the channel to your box either trigger a retune or reboot the equipment.
  • SarahSarah Administrator Posts: 1,616 admin
    edited 2 August 2017, 2:24PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Hi Owl,

    Any newly allocated or new Adult channels should be automatically hidden if you have Adult channels set to be hidden in your settings. We are aware that the channel numbers which previously housed Adult channels have a slate stating what number the channel has moved to. If you have Adult content set to hidden and you manually input the new Adult channel location, you will receive a slate saying 'Adult Section - Content for viewers over 18s only', the Adult content will not be visible.

    Edit channels is in Trials at the moment and we'll make a new post once it's all ready to go as we understand that this is a highly missed feature. 

    Thanks
    Sarah
  • Matthew JohnsMatthew Johns Member Posts: 98
    edited 2 August 2017, 2:29PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Thanks for confirming that 'edit channels' is in trials. Looking forwards to this (and still hoping for list view)
    Matt
  • SarahSarah Administrator Posts: 1,616 admin
    edited 2 August 2017, 3:02PM
    Daniel4 said:

    The reshuffle has happened. If you retune you should get it now. 1 channel launch has happened. Quest plus 2 hasn't launched today even though a channel allocation was listed on the digital UK retune page. The sports channel was added with a graphic saying coming soon. All the old numbers are still present for the time been with a graphic advising of the changes. The old adult channels are now unhidden even if you have hidden them in parents control. They also have a graphic advising of the move. The relocated adult channels still hide.

    Hi Daniel,

    The launch of Quest+2 has been delayed so will not be launching today. We don't have any further information on why there's a delay or when it'll be launched but I'll try and keep you updated once I know when this will be :) 

    Thanks
    Sarah
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 3:03PM
    Daniel4 said:

    The reshuffle has happened. If you retune you should get it now. 1 channel launch has happened. Quest plus 2 hasn't launched today even though a channel allocation was listed on the digital UK retune page. The sports channel was added with a graphic saying coming soon. All the old numbers are still present for the time been with a graphic advising of the changes. The old adult channels are now unhidden even if you have hidden them in parents control. They also have a graphic advising of the move. The relocated adult channels still hide.

    Thanks
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