Channel Update Day - 2nd August 2017

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Comments

  • Janie IrishJanie Irish Member Posts: 5
    edited 2 August 2017, 2:08PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    About time the edit (favourites) channels was sorted . Any idea when it will be up and running ?  Cheers .
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 2:14PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    The only information that's known publicly at present is what Sarah has already posted. No timeframe has been given.
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 2 August 2017, 3:31PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Hi Janie, YouView doesn't offer a 'Favourites' facility. Sarah was referring to the Hide Channels function.
    I'm now happy with the disagree icon, because its gone.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 3:35PM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    It's the edit channels bit I was referring to. I ignored the favourite part as I got the impression that the user was referring to hide channels that obviously was removed on the rollout of next generation software.
  • zulu17zulu17 Member, Super User Posts: 1,163 ✭✭✭
    edited 2 August 2017, 5:05PM
    zulu17 said:

    I don't know if it is directly related to the Channel change day but today currently my Youview EPG guide is now missing Nick Junior 484 although my linked YouView app has the channel still listed

    Thank you checking this evening after a soft reset I now have the missing ip Nick Junior channel back. there are however some other peculiarities which I will detail in a seperate response.
  • zulu17zulu17 Member, Super User Posts: 1,163 ✭✭✭
    edited 24 September 2017, 8:07PM
    Unfortunately several of the Freeview news , children's and the BBC Red Button (former 200) channels have been moved not to the expected new LCN but to the 800 to the 813 range.

    anyone else experienced anything similar ?
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 2 August 2017, 5:37PM
    zulu17 said:

    Unfortunately several of the Freeview news , children's and the BBC Red Button (former 200) channels have been moved not to the expected new LCN but to the 800 to the 813 range.

    anyone else experienced anything similar ?

    Nope everything is fine and where it should be. There must be a issue on your end. Have you tried a manual retune to see if it makes any difference?
  • zulu17zulu17 Member, Super User Posts: 1,163 ✭✭✭
    edited 2 August 2017, 5:47PM
    zulu17 said:

    Unfortunately several of the Freeview news , children's and the BBC Red Button (former 200) channels have been moved not to the expected new LCN but to the 800 to the 813 range.

    anyone else experienced anything similar ?

    No I have not yet done any retunes yet although I expect I will need to ..
  • Chris SkapoullouChris Skapoullou Member Posts: 21
    edited 3 August 2017, 8:36AM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    The hidden channels on my EPG have all reappeared after the channel changes today, as we know you're not able to hide them again with the new software. this is very poor ( running 27.50.0)
  • Chris SkapoullouChris Skapoullou Member Posts: 21
    edited 7 August 2017, 10:35AM
    The hidden channels on my EPG have all reappeared after the channel changes today, as we know you're not able to hide them again with the new software. this is very poor ( running 27.50.0)
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 3 August 2017, 8:36AM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Chris, please start your own thread as this needs attention.
    I'm now happy with the disagree icon, because its gone.
  • SarahSarah Member Posts: 1,812 admin
    edited 3 August 2017, 8:59AM
    zulu17 said:

    Unfortunately several of the Freeview news , children's and the BBC Red Button (former 200) channels have been moved not to the expected new LCN but to the 800 to the 813 range.

    anyone else experienced anything similar ?

    Morning zulu17, 

    We've checked this on our boxes here as well and have noticed the same problem. Our Content team is on the case so will post when I get an update on this :) 
  • SarahSarah Member Posts: 1,812 admin
    edited 3 August 2017, 10:05AM
    zulu17 said:

    Unfortunately several of the Freeview news , children's and the BBC Red Button (former 200) channels have been moved not to the expected new LCN but to the 800 to the 813 range.

    anyone else experienced anything similar ?

    Just to confirm, a retune through the Settings does appear to resolve the issue and put the channels back where they should be.
  • RoyRoy Member, Super User Posts: 17,650 ✭✭✭
    edited 3 August 2017, 10:39AM
    zulu17 said:

    Unfortunately several of the Freeview news , children's and the BBC Red Button (former 200) channels have been moved not to the expected new LCN but to the 800 to the 813 range.

    anyone else experienced anything similar ?

    And the Hidden ones back where they shouldn't be :-(
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Janie IrishJanie Irish Member Posts: 5
    edited 3 August 2017, 11:47AM
    zulu17 said:

    are there anticipated to be any issues in using the Youview app to set recordings on the change day. ?

    Yes it was the hide channels I meant . Sorry for the confusion and thanks for comments . I'll just be glad when I don't have to scroll through zillions of channels on the guide !
  • Janie IrishJanie Irish Member Posts: 5
    edited 30 August 2017, 12:51PM
    Apparently they're working on it , Chris ....but won't give even a rough idea when it's going to be sorted . Like you say it's very poor .
  • impydaveimpydave Member Posts: 32
    edited 24 September 2017, 9:05AM
    What a complete mess this has turned my box into! As we are unable to hide channels my guide is full of useless info I don't care to see!

    When are we getting the hide channels feature back?
  • SarahSarah Member Posts: 1,812 admin
    edited 7 August 2017, 10:35AM

    The hidden channels on my EPG have all reappeared after the channel changes today, as we know you're not able to hide them again with the new software. this is very poor ( running 27.50.0)

    Hi Chris,

    Can you please answer the below questions so we can look into this: 
    1. What channels did you have hidden that re-appeared since the update day?
    2. Did you perform a retune which caused the channels to reappear or did they appear on their own?
    Thanks
    Sarah
  • impydaveimpydave Member Posts: 32
    edited 24 September 2017, 9:05AM
    When are Youview going to remove the channels from the guide that state "Whatever channel has now moved to XYZ"? I now refuse to use the guide at all as it's such a state, I'm using the guide on the BT TV app, much better!
  • Andy Wilkins2Andy Wilkins2 Member Posts: 6
    edited 9 August 2017, 11:04AM
    impydave said:

    When are Youview going to remove the channels from the guide that state "Whatever channel has now moved to XYZ"? I now refuse to use the guide at all as it's such a state, I'm using the guide on the BT TV app, much better!

    These are provided by Freeview and are nothing to do with YouView. I understand they will be removed in a couple of weeks time.
  • SarahSarah Member Posts: 1,812 admin
    edited 9 August 2017, 11:04AM
    impydave said:

    When are Youview going to remove the channels from the guide that state "Whatever channel has now moved to XYZ"? I now refuse to use the guide at all as it's such a state, I'm using the guide on the BT TV app, much better!

    Hi impydave, 

    The placeholder slates should be removed by the end of next week as they are due to stay up for 2 weeks from the Channel Update day. 

    Sarah
  • impydaveimpydave Member Posts: 32
    edited 9 August 2017, 11:05AM
    impydave said:

    When are Youview going to remove the channels from the guide that state "Whatever channel has now moved to XYZ"? I now refuse to use the guide at all as it's such a state, I'm using the guide on the BT TV app, much better!

    Thanks for the update, that's a relief they'll soon be gone :)
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