[Discussion] Humax software update 29.27.0
Philip Trott
Member Posts: 1,040 admin
5
Philip Trott
Member Posts: 1,040 admin
Philip Trott
Member Posts: 1,040 admin
Philip Trott
Member Posts: 1,040 admin
Philip Trott
Member Posts: 1,040 admin
Comments
Hi Phil, Thank you for the software update. Much appreciated at long last! Still a slow process. I use other Freeview machines (thankfully!) but another Member of home uses Youview all the time & I have to keep sorting out problems etc.
First thing I noticed is one minor bug with the grey banner? For some reason you can no longer use back button to get rid of the dreaded grey banner that takes up nearly half your tv screen while searching through programmes recorded. The Grey banner timeout seems more or less the same to me. Why not have an option to "turn it off" or "adj delay" if you are a Youview user that "loves" a grey banner in the way nearly all the time? Just seems a silly idea. Freesat managed to resolve their issues years ago with regards the banner. Hopefully Youview will eventually do the same. I assume that your Tech guys are aware & will add to next bug fixes for next software update. John
Banner time on screen has gone from 10 seconds to 5 and it doesn't take up half the screen, it takes up a third. The 'Back' button on my retail T2000 works as normal.
I for one welcome your suggestion to have user options for it.
1) An ability to select a point in a recorded programme other than by using fast forward
2) List view
Keep up the good work though.
This is a peer to peer forum.
You dont get to choose who responds (as we have sometimes found to our cost)
If you want to talk to a member of the YouView team directly, you just need to send an email to [email protected] and mark it for the attention of the person you wish to speak to.
Hope that helps.
It will also mean that the forum gets unnecessarily bypassed, the workload of the YouView team member unnecessarily increased, and/or the poster getting their answer unnecessarily delayed, especially at weekends, when a question that can perfectly well be answered by a member of the community is asked.
There are legitimate uses of [email protected], of course, but ideally, we should reserve this for when matters are private, not just when people demand their answers only from the horse’s mouth, and spurn the stable lads and lasses who perfectly well know the answer.
There are, likewise, cases where only the horse’s mouth, so to speak, can provide the answer, but even here before using private communications, the poster should consider if the issue is not actually private, but if the whole community might benefit from the answer.
At which point, the attention of the YouView staff member is best sought by the @ mechanism, which will ensure they pay attention to that post; but may still respond by endorsing a Community response, if a complete and correct one has already been given.
If you post a comment on this public forum anyone is free to reply, as its a user to user forum.
If you want to talk to one of the YouView team directly you have to use their email address.
@Graham5 see here :-
https://community.youview.com/youview/discussion/7604059/discussion-bt-software-update-29-27-0/p1
After looking into this, it's just a visual bug so the players themselves will continue to update when a new version is available. We'll make sure this issue gets resolved in the next update.
Thanks again,
Sarah
I agree with some of the points made above
@andro101010 - The more intelligent information bar is a plus [MYTV]
@ visionman - [Pause / play] banner now last 5 secs - 'Back' button on my retail T2000 works [as before]
I also like the hide channel feature and the option when a playback has finished to either play next episode or go back to the list of episodes, although it would be good if with one press of a button you could delete the watch episode and return to main MYTV menu
I haven't checked but does this version have the same confirm delete prompt as introduced in the new BT version?
However when the new release first invaded my box, the Paused / Play banner was a solid black bar and probably the most annoying new feature. At some point this changed to a semi- transparent banner, but still with a big black symbol for Play / Paused, which for a lot of programmes can reluctantly be tolerated, but not for certain programmes e.g. sports, subtitles etc. For those programmes I’ll still be pressing the back button as quick as possible, or in the worst case I'll need to press rewind, play and back button.
I don't remember this being a problem with playback on previous platforms:- Betamax, VHS, Freeview, SKY, the previous version of Youview
In my opinion reducing the time to live of the banner from 10 secs to 5 secs was a waste of effort, why when the bonnet was up, didn’t you get rid of this intrusive and uninformative Play/ Paused banner?
Does either the version updates or MM4 reset users settings back to defaults?
Just looked at my setting for “Recording”
“confirm Delete” is set to off
“Auto delete” is set to on –
I thought I had reviewed these settings, post NewGen release and I'm fairly certain I wouldn't have set the above vaules.
“Using this mode will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recording list. Though, we know how important recordings are, so we do offer options to keep your recordings.”
You can read this here.
Version updates don’t mess with your settings unless this is unavoidable though, e.g. the change of the modes available in Standby.
I suggest that most people using these instructions for the first time would apperciate they were changed:-
In the specific device instructions; item 1 should be – Please read the “Before you start” instructions and the last item should be “Now reset your preferred users options and if necessary re-schedule all required recordings”. If a factory reset option has been chosen then also download latest version of software.
In the “Before you start” instructions, item 5 could be re-worded to clarify the different impacts / user actions:-
e.g. ( but I don’t know if this is correct – I assume if you lose your recordings you also lose the schedule and factory reset regresses software.
5 All Maintenance Mode resets will cause user settings to be returned to manufactor's defaults, some MM resets will also cause your recordings and schedule to be deleted. Therefore if able, before starting MM reset, make a note of all your preferred settings and scheduled recordings.
6 – If the factory reset option has been used, then to bring yourself up to a supported level download the latest version of software using the option in Settings "software Information".
The above is just a suggestion from a newbie – happy to leave to the experts
Also I think I saw a posting where someone stated the Youview team are waiting for the rollout to be completed. Does that include those people who have opted to diconnect their devices at night time so they don't get NewGen? Some people have stated, that's what they do.
In the early days of NewGen I was so irratated I seriously consider doing the same - Factory Reset - and disconnect over night
A YouView rollout is ‘complete’ when the release has been made available to every serial number of the model or models to which it applies.
This is not related to whether the target boxes actually download the release or not.
And also check your model/variant, again from Settings, against this list?
As the behaviour you describe existed, but was fixed in an earlier release than this one.
And it is on 29.27.0, yes?
And it is on 29.27.0, yes?