New DTR T2110 doesn't update
in Discussion
Hi all. I've had a brief chat with a guy at YV about this and apparently a couple of others have had similar issues. I recently bought a new BT yv box from John Lewis. I am on BT as broadband but not a BTTV customer. The box is clearly at stock settings, with the BT Player button doing absolutely nothing.
It's all functional, great little box so far, but just won't update.
Details attached in images.
Anybody else had an update that just won't happen? If I tell it manually to go online and get one, it gets to about 32% and then tells me it's failed and to try again later.
Ethernet seems to work fine. The apps which are there work. Recording ok too.
Alex


It's all functional, great little box so far, but just won't update.
Details attached in images.
Anybody else had an update that just won't happen? If I tell it manually to go online and get one, it gets to about 32% and then tells me it's failed and to try again later.
Ethernet seems to work fine. The apps which are there work. Recording ok too.
Alex


0
Comments
Then see if it will now update.
For an established box that suddenly stopped updating, if the soft reset did not work, I would then suggest a Maintenance Mode 4, and indeed there is no harm in you trying that.
But for a brand new box that has never updated, I might well be inclined to pack it all up again instead, and go ask John Lewis for one that works.
Apart from the blank ISP setting , the box current software appears to be Old Gen Youview.
BT are working on this and should have fixed this over the weekend (so you are able to update). Would you be able to try the update again and confirm- in the meantime we will look into this our side to ensure it's fixed. Thanks!
I have indeed tried the soft reset roy. In fact I think I did it after seeing a post of yours.
Phil - thanks for your reply. I received an email from Thomas at yv today saying to try an update again tonight and get in touch if it fails. I am indeed on BT. Tried an update about this time yesterday which failed but I'll take a look this evening, perhaps try the maintenance 4 idea.
Thanks for all your help and suggestions!