MM4 has given bogus Results
Retail box - 29.27.0 + App mini Ipad 11.0.19.18; Box and App connected on same local Lan
Today 6th Nov – MM4 performed and App reloaded
On the box - main menu under MyTV - it states “MyTV is empty” – enter MyTV all recording seem to be there, but first one is bogus, it's for Mon 13th Nov (next week!) It has four episodes Friday 10th through to Monday 13th all are marked as failed to record The MyTV Scheduled looks OK
On The app – the MyTV recordings – There are 46 item marked as failed to record – these date from next week until tomorrow (from 13th Nov to 7th Nov) The MyTV scheduled looks OK
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They too have found that following this option MyTV displays nothing in the main menu bar, even when recordings are present. This appears to be a UI bug which we will look into fixing. In addition when this happens the box appears to convert future recording to 'failed' which are uploaded to the cloud, and are then received by the app.
Thanks for raising this issue, our team have flagged this and it is something we will be looking to fix in a future update!
@Phil thanks for the update - but unfortunately the circumvention hasn’t worked for me.
As suggested, from the box I disconnected and then from the App re-pairing the mobile to the box - unfortunately that didn’t remove the failed future items. I then tried removing and reinstalling the App, but again this hasn’t removed the failed items - All Bookings were removed.
BTW :- The email I received and the posting above are different. The Email has the circumvention instructions whereas the posting doesn’t – please see attached screen shot of Email. Also when I checked mobile device setting on the box, initially my IPad was in there twice- is that a potential problem?
@Keith as per above there’s a problem with MM4 – potential for the list of bugs?
Therefore the failed recording have to be deleted off of the box entirely for the app to reflect any change to the MyTV page of recordings. Until we have fixed the UI bugs here the issue will persist after a MM4 is carried out unfortunately.
@Phil thanks for the clarification – I was expecting to just let them age out or will that cause me more problems
@Phil - additional feedback
- when the problem first occurred - BBC 6:00 News would not accept a series request. I had to manually set record for the first 7 days – (i.e. for duration of false failed recording message)
- The App occasionally shows two scheduled recording requests for a programme – whilst it’s possible to force this by setting the box to record a series and the App to record an episode, I deny doing that (will try and capture another example)
- Yesterday all false messages - "failed to recording" have aged out
- Also Yesterday - for a programme that I had deleted the record request a few days ago, there was a completely spurious recording failure message on the box and App.
Apart from the above everything is working fine.