I've just left BT..

Evening all

I was out of contract and have just signed up to Vodafone's fibre broadband deal. I have two BT YouView+ Plus Box Humax DTR-T2100 / 500Gb boxes that I was planning to carry on using.

When I called BT to cancel their services I was told that when they cease providing my internet and TV they would remotely freeze my hard drives so I won't be able to watch any of my existing recordings or record any more programmes. Also they said my apps won't work any more and catch up won't work either. Is this true? Must admit the guy I spoke to in their cancellation department was laying it on pretty thick to try to get me to stay..

Thanks!

Comments

  • DanielDaniel Posts: 1,757Member ✭✭
    I know 100% for a fact you have been given incorrect information. All you will lose is access to the bt player, the bt pay internet channels and all recordings from the internet channels. All other players work as before no matter what internet provider you use. The freeview channels and any recordings from freeview channels are unaffected and work. You will still be able to record from freeview channels.
  • uksaint7uksaint7 Posts: 4Member
    Thanks Daniel, I did a bit of research prior to making my decision and thought that was the case. Really I am not impressed with BT for telling me they would freeze my hard drive in an attempt to get me to stay, I have half a mind to make a complaint.
  • DanielDaniel Posts: 1,757Member ✭✭
    That would be for you to decide. Whether or not others may say something similar to try to encourage you to stay is another matter. What I can tell you I have a BT DTR t 4000 youview but on a Vodafone line with no issues at all. Others have been given similar information in the past and it's really disappointing that it's still happening. Can you pass this on to bt @Sarah
  • uksaint7uksaint7 Posts: 4Member
    Indeed. I even challenged him on it and he insisted that what he had said would happen. And they do supposedly record all these conversations..

    Anyway I'm just happy that I'm going to get most of the functionality for a lot less money :)
  • DanielDaniel Posts: 1,757Member ✭✭
    What I would say once your switch goes though come back to this thread and we can tell you how to get the retail skins on your boxes it's a lot more neater than the bt skin and you lose all the bt logos in the guide etc as well as the pay channels you can't access. It's straight forward.
  • uksaint7uksaint7 Posts: 4Member
    Thanks Daniel, I will do 👍
  • SarahSarah Posts: 504Administrator admin
    Hi @uksaint7

    I've dropped you an email regarding this, it'd be great if you can respond when possible so we can look into this :)

    Thanks,
    Sarah
  • alal Posts: 1,257Member ✭✭
    If you've only used the BT app before I think you will be very pleased with the standard Youview app. To me they are complete opposites in regard to usability.
  • SarahSarah Posts: 504Administrator admin
    Hi all, 

    I think this has been posted in the past however I think it's good to post again for users who land on this thread when browsing the forum or doing a search. 

    This is the official statement from BT regarding the status of your box should you decide to leave BT. 

    Thanks,
    Sarah
  • RobertRobert Posts: 304Member ✭✭
    Sarah said:
    Hi all, 

    I think this has been posted in the past however I think it's good to post again for users who land on this thread when browsing the forum or doing a search. 

    This is the official statement from BT regarding the status of your box should you decide to leave BT. 

    Thanks,
    Sarah

    Unfortunately in most cases when BT customers attempt to cancel they are told all sorts of lies. Their own forums are full of instances. The customer advisers are far too often telling those wishing to cancel that their box will effectively become a brick or they'll lose access to recording features on Freeview channels and/or lose access to the free tv apps (iplayer etc). 
    Frequent browser....Infrequent poster!
  • scottscott Posts: 1,652Member ✭✭✭
    edited 3 January 2018, 12:16PM
    al said:
    If you've only used the BT app before I think you will be very pleased with the standard Youview app. To me they are complete opposites in regard to usability.


    @al I suppose it depends what you want them for. The BT app is great for watching the extra channels on the move, seeing what TV and films are available to buy on the BT store, continuing watching my programmes and watching catch-up content. I also like the fact is has the number of the channels in the TV guide and you can filter the channels also..

    But I also agree for booking recordings and checking my recordings/scheduled I use the YouView app (I particularly like the way it offers HD when available when booking a recording)....

    I expect both to be upgraded even more this year :)


  • RoyRoy Posts: 13,342Member ✭✭✭
    Robert said:
    Sarah said:
    Hi all, 

    I think this has been posted in the past however I think it's good to post again for users who land on this thread when browsing the forum or doing a search. 

    This is the official statement from BT regarding the status of your box should you decide to leave BT. 

    Thanks,
    Sarah

    Unfortunately in most cases when BT customers attempt to cancel they are told all sorts of lies. Their own forums are full of instances. The customer advisers are far too often telling those wishing to cancel that their box will effectively become a brick or they'll lose access to recording features on Freeview channels and/or lose access to the free tv apps (iplayer etc). 

    Posted 2014, and still not in the armoury of every call centre advisor used by BT? 

    It's all very well it being there to be pointed to, but it's not exactly at the coalface, where it should be, is it?
    ‘Does television exist for us to watch, or do we exist to watch television?’ - Noah Hawley
  • NiggleNiggle Posts: 31Member
    Daniel said:
    What I would say once your switch goes though come back to this thread and we can tell you how to get the retail skins on your boxes it's a lot more neater than the bt skin and you lose all the bt logos in the guide etc as well as the pay channels you can't access. It's straight forward.
    Hi Daniel, I have recently (effective from yesterday) dropped the TV package from my BT account, so would be very interested in this process. Can you share some details?
    Many thanks, Nigel
  • DanielDaniel Posts: 1,757Member ✭✭
    Niggle said:
    Daniel said:
    What I would say once your switch goes though come back to this thread and we can tell you how to get the retail skins on your boxes it's a lot more neater than the bt skin and you lose all the bt logos in the guide etc as well as the pay channels you can't access. It's straight forward.
    Hi Daniel, I have recently (effective from yesterday) dropped the TV package from my BT account, so would be very interested in this process. Can you share some details?
    Many thanks, Nigel
    It's only possible if you have left BT broadband otherwise you are stuck with it even if the TV is cancelled.
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