Hi Roy,the youview box as been working fine for the last two days with the Netgear router, I will try the BT homehub and get back to you.thanks matthew
Hi Roy,The youview box has had it, there is no light on the front of the youview box, have plug the BT homehub 5, in, can turn the box on and only lasts for 30 seconds then the blue light on the front of the box goes out and the youview icon on the screen goes off.I will ring BT for a replacement box.Thanks Matthew
Hi Roy,Spoke to BT about a replacement box, but BT can not replace the box because when BT do there checks I am told there is a signal been sent back to BT from the box and because there is a red light on front of the box when I switch the box on, and it boot up for 30 seconds, I am told there is no problem with the box, there is a fault on the line, and BT tell me that the problem is to do with the low download speed. does this sound right to you, would low download speed cause the box to have this problem ?Please can you let me know.ThanksMatthew
HI Roy sorry the box I have is T2110.Thanks Matthew
Strange advice from an 'engineer'. So he left with a T4000 and insisted you install the T2110? I can't understand BTs thinking in sending you an inferior replacement product, and a so-called engineer insisting that you should let him leave with the better T4000 and instead keep the T2110. The mind boggles as to why you'd allow yourself to be short changed in this way. It may not be the first T4000 he's replaced with a power problem, but then again there are thousands out there having no such problems. I'm sorry to say but I think you've let BT and this 'engineer' shaft you Matthew.
Hi again Matthew, the reason I asked is that there is not much point in having a UHD box if you don't have a UHD device to play it through.
What Standby Mode are you using?
And what happens if you put your BT Home Hub back in place?
If this fixes it, then it would seem the box does not like your Netgear router, either on principle or because the router is misconfigured.
If it does not fix it, though, the YouView box still does not work, and you are unable to do a soft reset, an MM2 or an MM4, then you should, again as advised in the manual, talk to BT about it, with the Home Hub still in place.
If/when BT have fixed it, you can try putting your Netgear router back in place if you like; but only then, as BT will talk to you much more readily (if at all) only with the Home Hub in place.
And I am not now clear if your YouView box has actually stopped working, or if you are just worried about a red light that you think has gone out, which would only be present in a particular Standby Mode, which we still do not know if you are using or not.
Could you possibly clarify things a little here?
It might be worth trying the various resets before completely giving up on it, though.
You might want to wait more than 30 seconds, though, as the box is trying to phone home to BT, and the attempt needs to time out if it can’t get through, or can’t get a timely response.
One other thing you could try is pulling the Ethernet connection, and then seeing what the box does. This might be quicker than with the connection made, as the box will know the internet has gone, and won’t even try waiting for it.
Failing all that, I suggest you wait for BT to fix your line, which you will be able to check from your tablet/phone/laptop/PC, and see if the YouView service comes back like BT are promising.
And if it doesn’t, then ‘low broadband speed’ will at least no longer be an excuse BT can hide behind.
I guess your low broadband speed wasn’t the issue at all, but kept up the pressure on BT to get you the speeds you should be able to expect.
And I hope you feel you haven’t wasted your money on the Netgear router, even if it didn’t, as you were warned, go any faster than the BT Home Hub.
I'd be concerned why you have continuing problems with these boxes , maybe poor ventilation for example.
Both my Ultra HD boxes work absolutely fine btw.
In fact, BT sent me a new 4K replacement box the week before Christmas as I had to perform 3 times the MM4 routine within a month.
So I had this box since the 18th December and low and behold 2 days ago this one does exactly the same.
So, they are sending me a third box!
Also they are sending an Engineer around pronto tomorrow morning.
Just a question to the learned ones, do you leave your box with mains power available (in whichever Youview state) I only ask as I always take power off the TV and box.
I leave mine on, and they have worked without incident for years.
Electrically though, in your usage, you will be saving 12-18 hours of Standby wear and tear, but getting the wear and tear of an Off/On power cycle. This latter being greater if you power down at the wall switch, say, than at the switch on the box itself.
But none of that should cause the sort of failure rate you are looking at.
I just wanted to cover all bases before the engineer arrives tomorrow and also believed myself that the power issue didn't fit with the problem.
The BT "advisor" on the webchat said that the problem could be caused by my usage... WHAT!
He then added that there had been a manufacturing issue.... Maybe getting somewhere now.
It was only after the chat had finished (having registered my disappointment with just sending yet another box) that I received a phone call 10 minutes later advising of wanting to send an Engineer with a new box...... Fair do's.
I'll let you know how things go.
Ps.... I do throw the wall switch each night which I'll now reconsider.
But I still would not have accepted a T2110 Retail box over a T2100 BT TV box, as these run on different update schedules and to different criteria.
e.g. BT will not expect multicast to be used with the T2110, whereas they will with the T2100, which might affect any support responses from them in the future.
You weren’t by any chance wearing a tee shirt with a big picture of a saucerless coffee drinking vessel on it when they came, were you?