YouView Statement on box updates

Philip TrottPhilip Trott Administrator Posts: 1,040 admin
edited 17 January 2018, 12:38PM in Announcements
Hi everyone,
 
There has been a lot of discussion on our forum lately on box updates so we thought it would be useful to put out a statement on this:
 
We are committed to continuously develop and improve the experience using the advances in technology in order to serve viewers and meet the ambitions of our partners.
 
Our new Cloud infrastructure helps us achieve this by bringing more flexibility for our partners to tailor their YouView offering according to their needs. As a result devices may vary in functionality, features, Players or Apps.
 
For updates and news relating to your box or TV it is best to contact your provider. Here is where to go
 
BT
TalkTalk
Plusnet
 
And YouView for all Sony and Humax retail queries.

Phil
«13

Comments

  • scottscott Member, Super User Posts: 2,097 ✭✭✭
    edited 17 January 2018, 1:28PM

    Is it just me or does that sound like a pre-cursor to these boxes are about to split substantially in what they offer...

    I wonder if that will be a timing thing or a definitive not going to happen on xyz box. Only time will tell I suppose.

    Personally I just wish a box would give something/anything new :) seems like an age since a decent improvement/addition :):)

  • [Deleted User][Deleted User] Posts: 11 ✭✭
    edited 17 January 2018, 2:07PM
    Reading here https://community.bt.com/t5/YouView-Boxes/Future-box-update/td-p/1813462  re BTs view, (and this from the statement above 'As a result devices may vary in functionality, features, Players or Apps'), and going by BTs track record of always being late to the party, I'd say we are seeing a splintering of the Youview 'family' with different providers supplying different software variants to their respective customer base, with some possibly missing out on functionality available on a different isp/retail branded box. 
    Interesting to see the mention of different apps across devices, I'd take a plunge that one such app will be Now TV which I still believe will be exclusive to BT boxes.
    If you're still around @Steve K I think you've been vindicated in your long held view re the T1000 BT boxes according to the post on the BT Care page.
    For BT customers this would be a better link than the one in the OP to keep up to date with developments https://community.bt.com/t5/YouView-Boxes/bd-p/YouView
  • scottscott Member, Super User Posts: 2,097 ✭✭✭

    Obviously a co-ordinated thing as the BT article refers to YouView's statement being correct before anybody has even asked...There is still a question mark to me whether this mean Retail and BT will tread a similar path splitting more from TalkTalk (who have sky anyway) or if it is deeper than that and means BT and Retail will move apart.

  • There has been the oft mentioned possibility of BT eventually 'taking over' Youview. I'm guessing todays announcement may mean BT 'pulling away' a little rather than attempting a takeover.
  • dreamtimedreamtime Member Posts: 205
    edited 17 January 2018, 2:52PM
    Great news. About time. Youview shot themselves in the foot with the imposed update last year.
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭
    dreamtime said:
    Great news. About time. Youview shot themselves in the foot with the imposed update last year.
    And the above announcement ameliorates that how, exactly?
    Three cheers for reasoned debate, whether for or against
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭
    edited 17 January 2018, 4:48PM
    scott said:

    Obviously a co-ordinated thing as the BT article refers to YouView's statement being correct before anybody has even asked...There is still a question mark to me whether this mean Retail and BT will tread a similar path splitting more from TalkTalk (who have sky anyway) or if it is deeper than that and means BT and Retail will move apart.

    BT and Retail move apart?

    They have already moved apart; there is the BT app on these boxes that Retail users can’t get, a whole raft of IP channels likewise, a different update schedule, and probably one or two other things I can’t recall right now.

    So what, exactly, is new in the announcement above?


    Three cheers for reasoned debate, whether for or against
  • scottscott Member, Super User Posts: 2,097 ✭✭✭
    edited 17 January 2018, 4:48PM
    Roy said:
    scott said:

    Obviously a co-ordinated thing as the BT article refers to YouView's statement being correct before anybody has even asked...There is still a question mark to me whether this mean Retail and BT will tread a similar path splitting more from TalkTalk (who have sky anyway) or if it is deeper than that and means BT and Retail will move apart.

    BT and Retail move apart?

    They have already moved apart; there is the BT app on these boxes that Retail users can’t get, a whole raft of IP channels likewise, a different update schedule, and probably one or two other things I can’t recall right now.

    So what, exactly, is new in the announcement above?


    There are no different App/Players on the boxes. The BT app you mention is on your phone/tablet only not the box as you infer. There is no real functionality difference.

    to me this quote

    'As a result devices may vary in functionality, features, Players or Apps.'

    is a key quote. Yet with YouView CEO stating new players will be coming to YouView this year it is hard to see where the difference will be (unless he meant coming to 'some' boxes).

    Also BT site states

    'we’ll bring new features and updates to BT set top boxes based on our customer feedback rather than generic updates across BT, TalkTalk and PlusNet.'

    Yes I agree things are slightly different paced but both BT and Retail 'newer boxes' are currently on 29.36 so yes things are not that apart. It will be interesting to see what the next software releases bring :)

  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    The "statement" is a masterpiece of the art, saying very little, yet covering a myriad possibilities.   :)

    @Roy Is there a subliminal message in your picture, with the elephant in the room?  :wink:
  • NewfyNewfy Member Posts: 55
    edited 18 January 2018, 2:24PM
    when do we get 'jump to specific time in a recording' ? sod all this APP stuff!
  • scottscott Member, Super User Posts: 2,097 ✭✭✭
    edited 17 January 2018, 5:02PM
    redchiz said:
    The "statement" is a masterpiece of the art, saying very little, yet covering a myriad possibilities.   :)

    @Roy Is there a subliminal message in your picture, with the elephant in the room?  :wink:


    Funnily enough my BT box settings page looks EXACTLY the same as your RETAIL settings page ;)

    sorry I am a bit thick when it comes to subliminal messages, in fact I may be just a bit thick fullstop :)

  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭
    scott said:
    Roy said:
    scott said:

    Obviously a co-ordinated thing as the BT article refers to YouView's statement being correct before anybody has even asked...There is still a question mark to me whether this mean Retail and BT will tread a similar path splitting more from TalkTalk (who have sky anyway) or if it is deeper than that and means BT and Retail will move apart.

    BT and Retail move apart?

    They have already moved apart; there is the BT app on these boxes that Retail users can’t get, a whole raft of IP channels likewise, a different update schedule, and probably one or two other things I can’t recall right now.

    So what, exactly, is new in the announcement above?


    There are no different App/Players on the boxes. The BT app you mention is on your phone/tablet only not the box as you infer. There is no real functionality difference.

    to me this quote

    'As a result devices may vary in functionality, features, Players or Apps.'

    is a key quote. Yet with YouView CEO stating new players will be coming to YouView this year it is hard to see where the difference will be (unless he meant coming to 'some' boxes).

    Also BT site states

    'we’ll bring new features and updates to BT set top boxes based on our customer feedback rather than generic updates across BT, TalkTalk and PlusNet.'

    Yes I agree things are slightly different paced but both BT and Retail 'newer boxes' are currently on 29.36 so yes things are not that apart. It will be interesting to see what the next software releases bring :)

    So what’s this thing on my Main Menu called BT Player then, which does this when I go into it?


    Three cheers for reasoned debate, whether for or against
  • scottscott Member, Super User Posts: 2,097 ✭✭✭
    edited 17 January 2018, 5:23PM

    Ah yes....told you I was a bit thick, completely forgot about that lol. Now you mention it the Retail boxes really have been poor compared to what BTTV offer haven't they...

    With extra IP channels (I forget how many, must be about 40 now and nearly all available in HD with catch-up in the BT Player), 4K channel with Dolby Atmos, BT Player in the menu, remote channel viewing app and Netflix in 5.1 sound. Probably about time they officially went their own ways in that case...

  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    edited 17 January 2018, 5:16PM
    @Roy That's interesting, certainly different to the response you get on TalkTalk without a TV subscription.
  • @scott
    I think it could possibly be the next phase of updates that may show up the first differences in the directions Youview and BT are going. Only a hunch but if not this next batch of updates it will most definitely be in the following one from what I've picked up elsewhere on my travels.
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭
    redchiz said:
    The "statement" is a masterpiece of the art, saying very little, yet covering a myriad possibilities.   :)

    @Roy Is there a subliminal message in your picture, with the elephant in the room?  :wink:
    Yes  ;)
    Three cheers for reasoned debate, whether for or against
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭

    scott said:

    Funnily enough my BT box settings page looks EXACTLY the same as your RETAIL settings page ;)

    I could show you a page that looks different, but then I would have to kill you  :p
    Three cheers for reasoned debate, whether for or against
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    A different Settings screen, really?
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭
    redchiz said:
    A different Settings screen, really?
    When fishing it is important to get hold of the right end of the stick  :p
    Three cheers for reasoned debate, whether for or against
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    Sorry, no idea. When I know you are being unpleasant I just leave it. When I'm not sure I ask. Too clever by half.
  • VisionmanVisionman Member, Super User Posts: 9,833 ✭✭✭
    So, from the combined announcements of YV & BT the above statement confirms that going forward, retail and ISP platforms may differ in either Players/Apps and/or features and/or both.
    And the BT statement goes one further by confirming that T1000s have now pretty much reached their technical limit, but they will get the Hide Channels feature they are currently missing.
    Its not really a surprise its been publicly announced the platforms may start to diverge further, because they already do.
    Have TalkTalk announced anything?
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    Visionman said:

    Have TalkTalk announced anything?
    TalkTalk announced a while back that they are introducing a multi-room proposition and a new on-the-go mobile product. Nothing that I can see alongside this particular announcement though, probably because none of their current boxes are being restricted in any way, unlike the BT T1000.
  • KeithKeith Member, Super User Posts: 2,439 ✭✭✭
    Given the original Huawei TalkTalk  boxes (DN370T) apparently have a spec and performance that is slightly worse than the Humax retail/BT T1xxx boxes, one might speculate the original Huawei boxes will also be moved into a legacy category and receive no/limited updates in the future.

    If that were the case then YouView (and partners) would have a main development base around the newer T2xxx and DN372T (and better) boxes. One may hope that would provide the capacity/flexibility to push on with new developments of note and that they are discovered and delivered more quickly. Ideally there would also be capacity to focus some attention on bringing back more of the lost features and fixing various minor glitches, e.g. 'jump to a specific minute in a recording' to name but one feature that is surely not too difficult to restore and would be welcomed by some ;-)

  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    @Keith You may well be right going forwards, but I am not aware that there has been any divergence as yet between software versions on Huawei boxes, unlike on Humax ones. Although do correct me if I am wrong.
  • KeithKeith Member, Super User Posts: 2,439 ✭✭✭
    redchiz said:
    @Keith You may well be right going forwards, but I am not aware that there has been any divergence as yet between software versions on Huawei boxes, unlike on Humax ones. Although do correct me if I am wrong.
    The only Huawei split I am aware of is the fact the retail Huawei boxes (DN371T) were stranded on old gen some time ago (much to the satisfaction of some). Those boxes though seem very rare. Putting those to one side the main Huawei fleet for TalkTalk are all apparently offering the same services so far. Parking the DN370T soon though seems a not unreasonable next step.
  • Jeffuk1Jeffuk1 Member Posts: 37
    Does this announcement imply that Hummy may now be "free" to develop and offer a Youview version of the 5000T, which I returned ........
  • VisionmanVisionman Member, Super User Posts: 9,833 ✭✭✭
    I'm not quite sure what you mean, but you'd have to ask Humax.
    Though I thought the 5000T already was its retail equivalent of YouView?
    I'm now happy with the disagree icon, because its gone.
  • Jeffuk1Jeffuk1 Member Posts: 37
    Visionman said:
    I'm not quite sure what you mean, but you'd have to ask Humax.
    Though I thought the 5000T already was its retail equivalent of YouView?
    I'm not aware of that box.  By the way, a "friend" of yours accused me of being you on another forum because I am a Youview preferer! 

    As far as I'm aware there are no multi-tuner versions of amYouview box. 
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭
    redchiz said:
    Sorry, no idea. When I know you are being unpleasant I just leave it. When I'm not sure I ask. Too clever by half.
    The screen I showed was exactly because it is no different from the current release. An alternative screen might not have been.
    Three cheers for reasoned debate, whether for or against
  • RoyRoy Member, Super User Posts: 15,816 ✭✭✭

    Jeffuk1 said:

    As far as I'm aware there are no multi-tuner versions of amYouview box. 
    2 isn’t multi?
    Three cheers for reasoned debate, whether for or against
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