[Discussion] Plusnet software update 29.45.0

Philip TrottPhilip Trott Posts: 1,040Administrator admin
Hi all,

Please feel free to feedback on the latest Plusnet software update 29.45.0 in this discussion thread.

Comments

  • ashurekashurek Posts: 5Member
    I've check and I have this update, but can anyone tell me why my box has requested an update more or less every other day for the last month? Is there any way to disable updates? I work odd shifts so record a lot of stuff to watch later, however this is impossible to do with constant updates as stuff just doesn't record.
  • SarahSarah Posts: 682Administrator admin
    Hi @ashurek

    Can you let us know the box model you are using? Could you also provide the info found on your Software Information page (Settings > Information & Reset > Software Information)? If it's easier, take a picture of this page and attach it to your post :) 

    Once updated to the latest software, it shouldn't keep requesting software updates or doing other updates as there's no further updates available at the moment. The update only came out on the 7th February so for this to be going on for a month is rather strange! 

    Thanks,
    Sarah
  • ashurekashurek Posts: 5Member
    Hi Sarah,

    Box model: DTRT2120
    Variant: 84B08520
    Component Software: 3.3.108(a1e16e)
    Manufacturer Software: 29.45.0
    Platform Config: 4068
    ISP Config: 1116
  • SarahSarah Posts: 682Administrator admin
    Hi @ashurek

    Thanks for this info. 

    Have you tried doing any reboots or maintenance mode resets to your box? If not, we recommend you try this to see if it improves the box's behaviour. We suggest you try a Maintenance Mode Option 2

    Thanks,
    Sarah

  • ashurekashurek Posts: 5Member
    Have only done software resets.
    Have done option 2 today when once again it asked for the software update, will let you know how it goes.
  • ashurekashurek Posts: 5Member
    So..... all ok for 2 days, then software update request yesterday and again today!
  • SarahSarah Posts: 682Administrator admin
    Hi @ashurek

    Are the requests always coming in at the same time of day? Can you let us know roughly what time you get them?

    Can you also let us know if you are unplugging/turning off your YouView box from the mains when you're not using it or if it's always plugged in and on?

    Thanks,
    Sarah
  • ashurekashurek Posts: 5Member
    Hi Sarah,

    Box is always plugged in and switched on, I rarely even put it into standby even so only goes there when it times out.
    As for when the requests come in, I don't really know. When I first turn on the TV the message is on screen waiting for me. Four days in a row now
  • SarahSarah Posts: 682Administrator admin
    Hi @ashurek
    I've just sent you an email from our community email address (community@youview.com), if you can respond to that when you have a moment it'd be appreciated!
    Thanks,
    Sarah
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