Failure of DTR-T1000/GB box on Monday 26th March or thereabouts.

TourerTourer Posts: 9Member
My box will not access the internet now despite the fact that everything was working on Sunday 25th March and it recorded a programme while we were away which has been played back.  I have checked that all is well with my broadband supplier and hook-up.  My electronics man says that Humax have inadvertently upgraded the firmware on all boxes rather than just a selected batch of some sort and the box cannot handle it or now be downgraded.  It is also alleged that Humax are unconcerned about this.
I will now have to buy a new box it seems.  But are Humax doing anything about it?  This sounds like something that the regulatory body needs to get involved with. 
Am I the only one to have had such a total failure?

Comments

  • VisionmanVisionman Posts: 9,495Member ✭✭✭
    How old is your box and have you tried a soft reset by pressing and holding the power button on the box?
  • TourerTourer Posts: 9Member
    It's about 5+ years old, and I have tried holding the power button in wiothout success.
  • VisionmanVisionman Posts: 9,495Member ✭✭✭
    Try rebooting your router and re-pair any powerlines if you have them and then reboot the box.
  • TourerTourer Posts: 9Member
    Has anybody heard anything on the firmware update?
  • RoyRoy Posts: 15,208Member ✭✭✭
    Tourer said:
    Has anybody heard anything on the firmware update?
    It sounds extremely unlikely to me. New releases come via YouView, not Humax, even if those releases contain Humax firmware updates.

    But by all means ask your electronics man if he can point us to a web resource bearing out what he says here.

    What do you see under Settings/ Software Information, for Component software, Manufacturer software, Platform configuration, and ISP configuration?

    These values will rapidly reveal if you are indeed in receipt of an anomalous firmware update.

    However, the more likely explanation for issues with a five year old T1000 is that the thing is just knackered with age.

    Oh, and when you say you have tried holding the power button (which is the central ring on these T1000s) in without success, did you give it the full eight or more seconds, till it rebooted?

    Or are you saying it did reboot, but that made no difference?
    This is not the YouView that I knew  :'(
  • TourerTourer Posts: 9Member
    I'll check the possible internet chat on Tuesday when the shop is open.
    Yes, I held the power button in for at least 8 seconds.  Nothing happened.  I think I may have deleted all the software and with no internet connection it now seems to be completely 'dead'.
    I have not been able to get into settings or anything like it.
    Many thanks anyway.  It must be just past it, as you mentioned.
  • RoyRoy Posts: 15,208Member ✭✭✭
    edited 1 April 2018, 9:01AM
    Tourer said:
    I'll check the possible internet chat on Tuesday when the shop is open.
    Yes, I held the power button in for at least 8 seconds.  Nothing happened.  I think I may have deleted all the software and with no internet connection it now seems to be completely 'dead'.
    I have not been able to get into settings or anything like it.
    Many thanks anyway.  It must be just past it, as you mentioned.
    There’s a power switch on the back of a T1000.

    When you put it on, does anything at all light up on the box?

    Does anything at all appear on the screen of a TV connected to the box?

    It isn’t possible for you to have deleted the software on the box, so do not worry that you might have.

    A T1000, even with its internet failed, should still be able to carry out most of its PVR functions, though, unless the problem is more wide-ranging, as I suspect yours is.
    This is not the YouView that I knew  :'(
  • TourerTourer Posts: 9Member
    Glad to hear that the software is still there somewhere. 
    There are just two lights that appear around the ethernet cable socket.  The orange one flashes about 3 times and then the green one stays on. 
    At the front the power button gets an orange surround.
    But there is nothing from the box on the TV screen
    Should there be anything else?  No hurry as I am out for the morning.
    Many thanks, Mike.
  • RoyRoy Posts: 15,208Member ✭✭✭
    IIRC, the orange light is Standby, and touching the centre ring, or pressing the On/Standby Button on the remote (and checking that the PVR light at the top flashes, not the TV one) should make the centre ring light up blue, and the box start to display on the connected TV.

    Does this work, or does the process fail, and if so, where?
    This is not the YouView that I knew  :'(
  • TourerTourer Posts: 9Member

    I can make the circlular light go blue and then it goes onto loading etc, before stopping at a screen where it says it cannot find an internet connection.  I cannot get beyond that.

    I have tried different ethernet cables and hooked up a laptop to the internet successfully, by the way.

    Sorry to waste your time.  I think we have reached the end of the road - until Tuesday when I check with my electronics shop.

    Regards, Mike.





  • RoyRoy Posts: 15,208Member ✭✭✭
    Tourer said:

    I can make the circlular light go blue and then it goes onto loading etc, before stopping at a screen where it says it cannot find an internet connection.  I cannot get beyond that.

    I have tried different ethernet cables and hooked up a laptop to the internet successfully, by the way.

    Sorry to waste your time.  I think we have reached the end of the road - until Tuesday when I check with my electronics shop.

    Regards, Mike.





    People waste my time - which I give freely, so self-inflicted wounds  :p - when  they ignore my advice, or don’t answer my questions.

    You don’t qualify under either category, so we are working together to solve your problem if we can, which I don’t call a waste of my time, even if we can’t solve it, and all we prove is that your box is fscked, which at least frees you from the nagging doubt that there might have been something else to try  :D
    This is not the YouView that I knew  :'(
  • TourerTourer Posts: 9Member
    Thanks for the help, Roy, and I am glad that I am keeping up with you as best I can!
    I have looked at some more postings elsewhere on the internet, and it does seem that this sort of thing has happened before, which is somewhat annoying.  I reckon that my electronics shop contact could well be referring to those postings rather than a fresh upgrade event.  I will find out ASAP.
    Regards, Mike.
  • RoyRoy Posts: 15,208Member ✭✭✭
    edited 2 April 2018, 11:20AM
    @Tourer

    There is one last despairing thing you can try - a Maintenance Mode reset.

    As you cannot get on the internet, try Option 2, Factory Reset, keep recordings. This, if it can and your box is not completely borked, refreshes your software from the backup copy held on the box.

    Despite being called Factory Reset, this does not alter the software version you are on, but it does clear pretty much everything else (except your recordings, of course) so be prepared for this, if it works for you.

    If it does work, though, and brings back your internet, then carry out an Option 4 reset. This is like Option 2, but refreshes your software from YouView’s servers, which I always prefer for an ailing box that can still get on the internet.

    And, as ever, do let us know how you get on!
    This is not the YouView that I knew  :'(
  • TourerTourer Posts: 9Member
    Hi Roy.  I had already tried this a few days ago without success, but now I cannot get it into that mode. 
    I think in desperation I had tried the 'Internet/USB Recovery, delete recording' mode at one point a few days ago.  Perhaps that has spoiled it permanently.
    The central power button I have always found rather odd to operate, and it hasn't always worked in the past, so perhaps that is my problem too.  Generally we use the remote to switch off so it hasn't really been used a lot.
    Roll on tomorrow!
    Regards, Mike.
  • TourerTourer Posts: 9Member
    Roy,
    The electronics shop was very vague about where he had found the information on a recent upgrade that had gone wrong.
    I am giving up at this point and buying a new box. Thanks for all your help.
    Regards, MIke.
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