Recent upgrade

lyndaelyndae Posts: 3Member
since the April upgrade we regularly have to reboot our entire system !?

Comments

  • VisionmanVisionman Posts: 8,852Member ✭✭✭
    How old is your box and which/what model is it?
  • lyndaelyndae Posts: 3Member
    This is our original box so approx 7 years ! Will get on to BT about getting an upgrade
  • SarahSarah Posts: 788Administrator admin
    Hi @lyndae

    Welcome to the forum! 

    If you are still with BT since getting your YouView box, they may be able to upgrade it for you if the current one seems to not be working particularly well. You can find their contact details here

    In the meantime, it might be worth you trying a maintenance mode reset number 2 as this may help with your box performance until you get a replacement. 

    Thanks,
    Sarah
  • Max2010Max2010 Posts: 29Member
    Have had the same problem i used software update now the box goes into maintenenance mode and has deleted my recordings :(
  • lyndaelyndae Posts: 3Member
    BT effected a refresh but we are still having regular freezing of the box requiring power down to restart !?
  • RoyRoy Posts: 14,049Member ✭✭✭
    lyndae said:
    BT effected a refresh but we are still having regular freezing of the box requiring power down to restart !?
    The early boxes have components that go out of spec; so while a reboot will bring it back for a while, it will then lose its proper setup again, and the cycle will restart.

    As Sarah advises, ask BT for a replacement box; you’ve earned it, and the newer ones are much more reliable.
    ‘Does television exist for us to watch, or do we exist to watch television?’ - Noah Hawley
Sign In or Register to comment.