f1charlie,That's because you did an MM reset. Go to 'Settings' in the app and disconnect from your YouView box. Then connect to your box as though it is the first time.JohnJ
I did a MM2 and I am very pleased to say that all my tiles have returned and the ribbon is back to normal :>.
I did lose all my schedules but I'd taken a brief note of them so it wasn't any trouble to re-enter them. All recordings where there and I did have to retune and select the region. The WEP key for my wifi was OK (edit - ignore that, not on Wi-Fi of course) but I did have to enter the details for my Netflix again.
As someone else reported, the iPhone/iPad apps required disconnecting an reconnecting (from within the app) before they would allow sending of bookings (sat at pending) or updating of the MyTv option (stuck at the 25th April).
My new remote (model URC179250-01R00 with the dedicated "MyTv" button), which I thought had caused my problem, seemed OK but I've had one occurrence of blank tiles which got populated when I went the "long" way into MyTv via the Youview menu. The second set of recordings did not exhibit this problem.
So thank you to all on this post, I hope I'm sorted now. If any problems do re-occur I will report back again.
I set my box to do an MM2 and I'm happy to report that all my tile pictures have reappeared now. However the schedule did not transfer over even though all my recording were safe. Now I have to reset all the hidden channels and reset my preferences. A bit of a pain but at least it should all be ok after it's done.So we now know how to correct this problem but it does not explain why a number of us suffered the same thing from the same date (25/4). Sarah - I'd really like to know why please?David
I have the same issue - retail Humax DTR-T000 (upgraded with a 2TB hard drive after the original one died) running the latest software and connected directly to my router via a very long ethernet cable. I use a Harmony hub to gain direct access to the MyTV recordings screen without going through the menu, but the supplied remote is also used to access MyTV via the menu too. Symptoms are the same using both methods.
I actually have a second retail Humax DTR-T000 in another room, which isn't used very often, but is still busy making regular recordings. It's never been used with the Harmony hub, so the MyTV recordings screen has always been accessed via the menu. I'll check this box when I get home tonight to see if it exhibits the same symptoms.
Hi SarahCan I suggest that there could be one commonality between all of the boxes affected - they are all 'retail' and not subscription boxes? I don't know this for sure as not everyone on this thread has stated this but those that have are 'retail'. I put the 'retail' in inverted commas as I mean boxes that are not only those that have been purchased but also include those not currently receiving BT or TT subscriptions even if they were originally supplied that way (like mine).David
I've tried an MM 2 but have been unsuccessful, but I think I'm doing it incorrectly.Instructions for a DTR T2000 -Unplug and reconnect power to your boxPress and hold the down navigation touch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER) promptPress the button on the front of the box. If you do not press the power button within 5 seconds the box will boot up normallyThe box should now enter maintenance modeChoose your preferred option and follow the on screen instructionsStep 2 - What does that mean? Press the power button on the remote first? THEN the power button on the box (step 3)? Its been a long time since I did one of these.https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode
Tap the power button on what?
Thanks for that but nope, it won't do it. Damn frustrating.
Same thing happening for me. No tiles for any recording for the last 4 weeks.DTRT2120component software 3.3.152(bd97c9)Manufacturer software 29.58.0Malcolm
I think the update on the server must be messed up or damaged
Won’t be buying Huawei again as this one was worth £265 according to my ISP it came with, but then can’t trust them so it’s probably not worth that at all and never was.Max
I understand the
BT Ultra HD Youview 4k UHD 1tb set top boxIs the best machine kieth what do you think, Please?
Tried the MM2 reset and guess what - I have now lost all the tiles on recordings past and present!! Intead of a ribbon of recently recorded programs it merely says MyTv is empty. I tried recording something new and still no tile. I hated the tiles in the first place but am now really annoyed. Youview have really messed up. Please sort this out.DTRT2120component software 3.3.152(bd97c9)Manufacturer software 29.58.0