Most (but not all) of our recordings failed whilst away for a week. Using a YouView T2110 (but not a BT customer).
The successful recordings all seemed to be those that had been booked in as a "record episode" (rather than as a "record series").
The failed recordings all seemed to be those that had been booked in as a "record series" but had been working fine prior to our departure.
Seeing this on our return, the first thing done was to reboot the box. Following this, it was observed that "record episode" bookings still worked, but "record series" bookings were still failing. So the second thing done was to scrub all the "record series" bookings and then create them afresh. This seems to have sorted things out. Did not do any resetting or retuning. No idea why this all started happening. YouView's explanation of what has caused the issue seems to have been mostly silence, from what I can see on here.
It seems as if YouView and their supporters on here have all given up.
@Roy Investigations are as slow as returning previous functionality that was promissed some considerable time ago. So if this take as long then we certainly have very unreliable boxes.
@Roy so why were the other things not pressing 3 weeks ago. lol. Don't tell me that the one man was on holiday and the dog was having tea.
Roy said:And all the YouView box can do to excuse itself is to point out that it was pulled off the mains on 14th May, ~ and not wired back up until the 26th May, 4 days after its lookahead from 14th May expired.
Please forgive me if this is a stupid question.Why has no one suggested changing the standby mode to Always Ready?
Thanks @Roy and @Keith. Maybe it was a stupid question.It would depend on what standby settings people are using. It's just that I've been reading reports of recordings starting when users have turned their boxes on, and reports of failures when users have been away from home.
· If you have retuned recently, if so, roughly when
· Postcode (please do not post this publicly, please send it to me as a private message)
· Standby settings
· How the recording was set (through app – iOS or Android or
setting directly on the box)
· Programmes/channels which failed to record
· When the failed recordings started occurring
Thanks for your patience whilst we work on this issue.