HELP - New DTRT2100 BOX (From BT) BLUE Screen on start up with Engineers Setup, I think!!!
Please help, my new BT TV box which arrived yesterday afternoon, starts with this screen.
It was a replacement which was ordered over the weekend and arrived on the 7/8/18 by BT.
Tried resets and then phoned BT India call centre 3 times, wasting many hours trying to explain the box is not working.
They said its my internet setup and I need to get a new hub!
I explained had the same setup for over 2 years and no problems, and this box from startup goes to a engineer like screen, where you can use the remote to action 3 sheets of fixes and tests!
I posted on the BT Community site and they said to come here for help and call BT and explain the problem.
Can anyone help me and confirm what this is and why this is happening.
Spent a few hours yesterday going over my internet setup (BT Infinity 2) and thats all working fine.
Very grateful for some advice as BT keep on blaming the internet and dont seem to understand the screen, I am getting on startup. I am not sure what other department they have to call for help.
MICOM VER: 08.05