HELP - New DTRT2100 BOX (From BT) BLUE Screen on start up with Engineers Setup, I think!!!
Please help, my new BT TV box which arrived yesterday afternoon, starts with this screen.
It was a replacement which was ordered over the weekend and arrived on the 7/8/18 by BT.
Tried resets and then phoned BT India call centre 3 times, wasting many hours trying to explain the box is not working.
They said its my internet setup and I need to get a new hub!
I explained had the same setup for over 2 years and no problems, and this box from startup goes to a engineer like screen, where you can use the remote to action 3 sheets of fixes and tests!
I posted on the BT Community site and they said to come here for help and call BT and explain the problem.
Can anyone help me and confirm what this is and why this is happening.
Spent a few hours yesterday going over my internet setup (BT Infinity 2) and thats all working fine.
Very grateful for some advice as BT keep on blaming the internet and dont seem to understand the screen, I am getting on startup. I am not sure what other department they have to call for help.
SOME INFO
DTRT2100
S/W VER:1.00.22
MICOM VER: 08.05
UKTFAA 0.05

0
Comments
you mention you posted on the bt community Was that the community.bt.com site ? I cannot see a post that resembles this issue on there ?
https://community.bt.com/t5/YouView-from-BT/Asus-RT-N66U-router-setup-help-for-BT-TV-Box/td-p/1870325
I'm glad to hear one of the BT Forum staff picked up on this, I hope they can get you sorted asap with a new box which works correctly. If you have any issues along the way or need any further help, just let us know and we will be happy to assist.
Let us know how you get on
Thanks,
Sarah
I am happy to forward this on internally as well however as a BT staff member has already reached out to @Godzilla, I'm hoping they will be able to explain what's happened here with the box they received and resolve this issue as they provided the box. If this doesn't happen then I can escalate it this further on our end to make sure they get are able to use their YouView box.
It does look like a very odd issue which I've not come across before, it does look like some sort of set-up screen which shouldn't be user-facing so it is possible that they've not been sent the correct box however only BT will be able to confirm if this is the case.
Thanks,
Sarah
Though Stephens very thorough as well and will no doubt get to the bottom of it.