Yvm5010 error your YouView box cannot been found on iPad Pro but set up iPhone 5s on os 11.3

thecrowsthecrows Member Posts: 1 ✭
in Support
Hi I am getting error message YVM5010 “your youview box cannot be found”, when trying to pair my iPad 10 pro yet I managed to pair my phone the day before. They are both using the same operating system IOS 11.3. I tried deinstalling the app and re-doing it on the iPad but it still did exactly the same thing. Can anyone offer me a solution? It will not even allow me to get to the option of pressing the OK button. On the remote. Each time the box was turned on. 

Comments

  • RoyRoy Member, Super User Posts: 17,797 ✭✭✭
    Have you got more than one YouView box?

    This issue is known to arise in these circumstances, and can usually be solved by powering off the second box while pairing the first one.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • dogtaniandogtanian Member Posts: 13 ✭
    I have the same issue with 2 Honor 7x phones, they will not connect using the YV app but DO when using the BT app so I think its an app issue
  • PuffinPuffin Member Posts: 64 ✭
    Roy said:
    Have you got more than one YouView box?

    This issue is known to arise in these circumstances, and can usually be solved by powering off the second box while pairing the first one.
    I've read that by going into Airplane mode let's you connect, I tried it and it worked, I'm wondering if it'll remain connected when coming out of airplane mode. 
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