Apps not loading


I have a Humax DTRT2120 YouView box and just recently no apps will load.
Can select an app, the loading screen appears for a couple of seconds and then I am returned to the previous screen, no error messages are shown. 

Am connected to the Internet and have power cycled box and router. 

All other functions seem to work as normal, have checked for software update and the check says I have the latest version..

Next step is a factory reset but would prefer not to lose my recordings.

Appreciate any ideas



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