No HD channels
I have a dtr t2000 and it keeps losing the HD channels. The channels have been rescanned and sometimes they come back but this time they haven't. Also all the scheduled recordings had gone! The aerial is fine as when plugged into the TV all the channels are there and work perfectly. We have done a master reset and they still do not work.
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****For a test, try scheduling a programme from epg for any channel you can still receive & see if it shows up in schedules. That's the first test I would do, just so you know pvr is working ok & not faulty. ****
Have you got a aerial booster fitted, if not this may help? I know you mention your tv is ok, so aerial may be fine for this but if there is still a problem on Youview, follow the maintenance details https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode?q=maint but don't select delete recordings & try retune again. You might need a new aerial as com7/8 range is outside of older aerials range. Hope I may have given you some help. Good luck. John L
Welcome to the forum
Can you please let me know the transmitter your box is getting signal from? If your not sure, enter your postcode and door number on the Digital UK website here and it will tell you which one you're likely to be connected to.
Thanks,
Sarah
Signal strength and quality 100%.
Region is Yorkshire.
Holding my breath....
It would be useful to know if, when the YouView box loses channels, the TV loses them also.
There are more drastic resets you can try on what might be a sick YouView box without losing your recordings, though.
An Option 2 or Option 4 Maintenance Mode reset, while you are not recording, will refresh the running running software on the box without losing your recordings or your schedule.
Though you will have to put back any non-standard Settings and re-pair any app devices you have set up, so make a note of these before you try it.
Holding my breath....
It's a peculiar YouView software problem.
I fitted the attenuator as described in this thread:
https://community.bt.com/t5/YouView-from-BT/Youview-Box-T2100-Keeps-losing-HD-channels/td-p/1951528
just over 6 weeks ago. I set it so the signal strength was 90%. I had 3 boxes and it ranged from 88% to 91%. Before all had been 100%. Signal quality still 100%. So far not a single issue with channel loss.
Can you please let us know the Signal Strength and Quality of the channels you tend to lose? You can find this out by bringing up the menu on the channel you want to check > go to settings > signal quality.
Thanks,
Sarah
https://community.bt.com/t5/YouView-from-BT/Youview-Box-T2100-Keeps-losing-HD-channels/td-p/1951528
just over 1 month ago. I set it so the signal strength was 90%. I had 3 boxes and it ranged from 88% to 91%. Before all had been 100%. Signal quality still 100%. So far not a single issue with channel loss.
I fitted the attenuator as described in this thread:
https://community.bt.com/t5/YouView-from-BT/Youview-Box-T2100-Keeps-losing-HD-channels/td-p/1951528
just over 1 month ago. I set it so the signal strength was 90%. I had 3 boxes and it ranged from 88% to 91%. Before all had been 100%. Signal quality still 100%. So far not a single issue with channel loss.
I fitted the attenuator as described in this thread:
https://community.bt.com/t5/YouView-from-BT/Youview-Box-T2100-Keeps-losing-HD-channels/td-p/1951528
just over 1 month ago. I set it so the signal strength was 90%. I had 3 boxes and it ranged from 88% to 91%. Before all had been 100%. Signal quality still 100%. So far not a single issue with channel loss.
I fitted the attenuator as described in this thread:
https://community.bt.com/t5/YouView-from-BT/Youview-Box-T2100-Keeps-losing-HD-channels/td-p/1951528
just over 1 month ago. I set it so the signal strength was 90%. I had 3 boxes and it ranged from 88% to 91%. Before all had been 100%. Signal quality still 100%. So far not a single issue with channel loss.
I fitted the attenuator as described in this thread:
https://community.bt.com/t5/YouView-from-BT/Youview-Box-T2100-Keeps-losing-HD-channels/td-p/1951528
just over 1 month ago. I set it so the signal strength was 90%. I had 3 boxes and it ranged from 88% to 91%. Before all had been 100%. Signal quality still 100%. So far not a single issue with channel loss.