Prime app

clair77clair77 Posts: 1Member
i have been watching prime with no problems but today the prime app will not load! Any ideas how to resolve this? 


  • VisionmanVisionman Posts: 9,527Member ✭✭✭
    Waelcome to the forum. Try it on your laptop or mobile.
  • bankiebankie Posts: 1Member
    I have the same problem. Prime working fine on all other devices but won’t load on the YouView box
  • DarrenDarren Posts: 290Member ✭✭
    edited 15 May 2019, 9:07PM
    Glad I got a Samsung full HD smart TV in living room that my maybe over 5 years old but I can use as to fall back on  for my Prime and Netflix in cases things like this happens.

  • VisionmanVisionman Posts: 9,527Member ✭✭✭
    Darren! Can you access it via YouView?
  • DarrenDarren Posts: 290Member ✭✭
    No not on my BT Youview box from BT but I can access it via my BT Youview retail box and my smart TV.

  • SarahSarah Posts: 1,348Administrator admin
    edited 16 May 2019, 7:35AM

    We're aware of an issue that started yesterday with the Amazon Prime Video player on BT & TalkTalk devices which caused users not to be able to access the player. This issue was resolved in the early hours of this morning so it should now be working. 

    @Darren can you please try the player again? This issue should have been resolved in during the night so it should now be working for you. Let me know if this is not the case. 

  • DarrenDarren Posts: 290Member ✭✭
    All seems to be working again this evening thanks.

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