Prime app

clair77clair77 Member Posts: 1
i have been watching prime with no problems but today the prime app will not load! Any ideas how to resolve this? 

Comments

  • VisionmanVisionman Member, Super User Posts: 9,747 ✭✭✭
    Waelcome to the forum. Try it on your laptop or mobile.
    I disagree with the disagree as is, as its a joke.
  • bankiebankie Member Posts: 1
    I have the same problem. Prime working fine on all other devices but won’t load on the YouView box
  • DarrenDarren Member, Super User Posts: 327 ✭✭
    edited 15 May 2019, 10:07PM
    Glad I got a Samsung full HD smart TV in living room that my maybe over 5 years old but I can use as to fall back on  for my Prime and Netflix in cases things like this happens.

    Darren
  • VisionmanVisionman Member, Super User Posts: 9,747 ✭✭✭
    Darren! Can you access it via YouView?
    I disagree with the disagree as is, as its a joke.
  • DarrenDarren Member, Super User Posts: 327 ✭✭
    No not on my BT Youview box from BT but I can access it via my BT Youview retail box and my smart TV.

    Darren
  • SarahSarah Administrator Posts: 1,539 admin
    edited 16 May 2019, 8:35AM
    Hiya, 

    We're aware of an issue that started yesterday with the Amazon Prime Video player on BT & TalkTalk devices which caused users not to be able to access the player. This issue was resolved in the early hours of this morning so it should now be working. 


    @Darren can you please try the player again? This issue should have been resolved in during the night so it should now be working for you. Let me know if this is not the case. 

    Thanks,
    Sarah
  • DarrenDarren Member, Super User Posts: 327 ✭✭
    All seems to be working again this evening thanks.

    Darren
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