Recorded programmes not displayed in 'My TV' banner
I have a Humax BT DTRT2110, Since 28 May 2019 the programmes I have recorded are not displaying in the banner at the bottom of the screen when I scroll to 'My tv'. When I select 'my tv' the recorded programmes are showing on the next screen. Also some recorded programme tiles are not showing pictures, (not all recorded on the same day are blank). I have checked that my software is up to date, switched on and off, and retuned channels. I have tried recording the programme I am viewing, plus set a forward timed recording. Problem still in place. I have been helped in the past by Youview to do a reset without losing recordings but I can't find the number to call anyone. I called Humax who wouldn't help as this is a BT part manufactured box and when I called BT they were as helpful as ever (not) and gave me a number for Total Support Group who are an aerial installation company. John Lewis offered to exchange but I don't really want to lose my recordings.