When we click the youview button on our remote it says there's no internet.
I've checked and the wifi works but the plug used to create the wireless connection through the power sockets isn't lighting up - so I'm guessing it's broken.
How do we resolve this?
Do talktalk review these messages or do we need to call in?
If they supplied the plugs they may be ale to help. If purchased, then you may have to buy new ones.
Have you tried resetting them? Try unplugging and place in adjacent plug sockets and re-pair them.
Tell talktalk the steps you have taken and ensure your phone number is in your profile as they use this to tie up with your account.
Link here. https://community.talktalk.co.uk/t5/TalkTalk-TV/bd-p/116