Scheduled recordings have disappeared

124

Comments

  • AJO69AJO69 Posts: 1Member
    Same problem with my box losted my schedule list  my box is dtrt4000 software component 3.6.114(c3f6fa) manufacturer software 32.32.0
  • meallenpmeallenp Posts: 4Member
    Hi there, i have a BT UHD box and the scheduled recordings disappeared a few weeks ago, i have reset, checked latest software etc but no change. The recordings still carried on however until recently when i have cancelled a recording.  Although it no longer records the program, it does not seem to cancel in the memory and flags up a clash if i want to record something else. Also if i have changed my mind and want to record the same program again it will not register. In other words what started an inconvenience is making the box unusable. How much longer for a fix for the BT and Humax boxes?
  • patmospatmos Posts: 3Member
    edited 12 September 2019, 5:52PM

    It would be great if Youview could keep us up to date on when a solution is likely.  Every day I click on software and select the update software option under 'Settings' in my Youview Box.  My software remains up to date but 'Scheduled Recordings' on MyTV in the Youview Box says there are none when, in fact, there are and they do record as scheduled.

    Happily, I downloaded the TalkTalk TV Planner onto my Samsung phone.  On MyTV in the Planner my 'Scheduled Recordings' (scheduled using the Guide on the Youview Box) show up!  So, whilst the Youview Box issue is highly unsatisfactory,  at least there is a way one can see 'Scheduled Recordings'!!!!
  • johnnyshankjohnnyshank Posts: 64Member ✭✭
    Same problem as previous stated by others, 
    TALKTALK Huawei  DN372.01.01.P
    Software Version 72.48.72
    turn on this morning all scheduled recordings disappeared, disconnected from mains, done a soft reset and now they are back. 
  • johnnyshankjohnnyshank Posts: 64Member ✭✭
    And now they have gone again ?
  • SarahSarah Posts: 1,357Administrator admin
    Hi all,

    Unfortunately we don't have any updates to share on the issue affecting TalkTalk devices. We would recommend that affected users contact TalkTalk directly as they may be able to provide more information as to when they will be looking to do a release including the fix for this. 

    BT are currently in the process of testing the fix to ensure it does work as intended. Once the testing is complete we will roll out the release with the fix in. We have no ETA on this at the moment however when we get an update I will update this thread. 

    Thanks,
    Sarah
  • patmospatmos Posts: 3Member
    Thank you for the update.

    Yesterday my Scheduled Recordings appeared. This has happened twice before, but not for a couple of weeks, so I didn’t get too excited as after reappearing twice they disappeared again after a short time! This morning they were still there. Could it be that a fix had been rolled out? Unfortunately not.  A few hours later my Scheduled Recordings had disappeared! Again under Scheduled Recordings under MyTV it stated I had no Scheduled Recordings when indeed I had.

    When I contacted TalkTalk several weeks ago it was clear that their helpline (somewhere in Asia?) knew nothing about the Scheduled Recordings issue. Their solution was to send me a new Youview Box and for me to return the ‘faulty’ Box which, it now seems, was not faulty at all.

    Are TalkTalk aware of this issue? Has a fix been identifed for TalkTalk Youview boxes and is it just a question of when TalkTalk will roll it out? 

    As the TalkTalk TV app works and my Scheduled Recordings appear in that my understanding is that this is a Youview issue not a TalkTalk one.


  • meallenpmeallenp Posts: 4Member
    I use a BT box on a TalkTalk line and my scheduled recordings reappeared a few days ago, although reading other comments im waiting for them to go again.  Is there a fix has it been sent out etc etc  
  • ray59ray59 Posts: 1Member
    This happened to me and I did a factory reset,which worked. However that removes all previous recordings. Now its happened again today,but I don't want to do a factory reset,coz I have a lot of recordings to still watch 
  • John LJohn L Posts: 317Member
    Ray59, welcome to the forum.
    Oh dear! BEFORE you do this again (!) READ the following before rushing to reset:  https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/ 
    If you used the maintenance modes as very clearly explained on the forum, you would have not lost your recordings!!

    The internal factory reset is very BASIC/resets box back to original state, The maintenance options which can be accessed externally, when you reboot, instead of within Youview menu are the best options. 

    Trust this information will help you & others also rushing to factory reset their boxes.John L
  • mb1mb1 Posts: 7Member
    I have a Humax DTR-T2100 500gb BT YouView Recorder and Scheduled Recordings started dropping off about two weeks ago.  It seemed to wipe all of my scheduled recording series links and just leave a random few.  For example, 'Peaky Blinders' and 'Bake Off' disappeared, but Top Of The Pops on BBC Four didn't.  The vast majority were removed though.

    Even after re-instating the series links this week, they have all now dropped off again.  The little "repeating" R icon which signals a Series link only appears if you unselect a scheduled recording from Guide, select "Series" and put it back.

    However, that doesn't even seem to work and the box still removes the series link even if the programme still has a few more episodes to run.

    Players & Apps are all up to date, as is the firmware.  I even performed a retune.  Same thing happens.

    It's REALLY annoying and time consuming to keep putting them back and remembering what I'd set up.  The box up until now has been very reliable, which seems a shame.
  • John LJohn L Posts: 317Member
    Hi mb1,
    Have you by any chance tried the maintenance mode? : https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
    The reason I ask, is yes, there appears a bug somewhere affecting quite a few boxes and its very annoying to say the least if you have a lot scheduled, but if you have never tried before, it "might" solve your problem. Option 2 is the one to select to save your recordings & reset box. Let us know how you get on. John L

  • NewfyNewfy Posts: 55Member
    Just to report that my BT 4000 UHD Box has joined the Club this morning - no time yet to try a MM fix attempt.

    Strangely, all this morn's scheduled BT Sport progs are reflected OK in the EPG except the 11.30 MotoGP isnt (should have been a series link) - and wont accept a RECORD request when highlighted in the EPG.

    Watching with bated breath to see if MotoGP Warmups at 08.00 recorded, and if Moto3 will - thus perhaps activing the Link for the MotoGP Race itself.

    Hoping that a fix from BT & YV is imminent !
  • John LJohn L Posts: 317Member
    Good morning Newfy,
    You mention "no time yet to try a MM fix attempt". Only takes a couple of minutes to do! If you select option 2, you will not lose your recordings. Your schedules "hopefully" will automatically reload from the Youview server, as the the data is kept in the cloud.

    Top tip: Before resetting, I would quickly either write down your schedules, or take a photo of the screen, just in case the schedules don't reload correctly. Let us know how you get on. John L
  • mb1mb1 Posts: 7Member
    John L said:
    Hi mb1,
    Have you by any chance tried the maintenance mode?
    I did try maintenance mode and saved my recordings.  But I really don't understand why the manufacturers have hidden that option and made it hard to access!  Why would you not want that option too in the Factory Reset option in the regular menu?

    The reset did work to an extent with fixing Series Link.  But it's acting strangely. What did happen was the following:

    * It set to record both 'Peaky Blinders' on BBC One and BBC One HD at the same time
    * It set to record both 'A Confession' on ITV and ITV HD at the same time, and is only going to record a single episode, not the entire series which I asked for
    * It recorded '8 Out Of 10 Cats', even though I only ever record the "Countdown" variant. This was the first time it had ever linked the two shows, which I never asked for.

    The repeating "R" icon doesn't seem to either show for some programmes I've asked to Series Link, like 'A Confession' mentioned above.  Even if you set "Series" when setting a recording, the repeating "R" icon either doesn't show up or eventually comes back after a few hours/days. Before it was pretty much instant and gave you confidence.

    This feature was working perfectly for about a year, so I'm really disappointed I can't rely on it anymore.  Series Link always seems to break at some point on every Freeview recorder I've ever had.  I don't know why this is so hard to get right.

    Please fix YouView!
  • NewfyNewfy Posts: 55Member
    John L said:
    Good morning Newfy,
    You mention "no time yet to try a MM fix attempt". Only takes a couple of minutes to do! If you select option 2, you will not lose your recordings. Your schedules "hopefully" will automatically reload from the Youview server, as the the data is kept in the cloud.

    Top tip: Before resetting, I would quickly either write down your schedules, or take a photo of the screen, just in case the schedules don't reload correctly. Let us know how you get on. John L
    I didnt want to jeopordise the recording of MotoGP Warmups or the later Races - patience is a virtue !

  • Rob PRob P Posts: 52Member
    mb1 said:

    * It recorded '8 Out Of 10 Cats', even though I only ever record the "Countdown" variant. This was the first time it had ever linked the two shows, which I never asked for.

    Just to say on this one, mine has done the same, and I have not performed any reset (nor am I suffering the schedule issues); I think that might be one we can blame on channel 4.
  • NewfyNewfy Posts: 55Member
    by the time I powered up late Sunday Morning to watch what had been recorded for MotoGP - the Schedule had reappeared - and the full MotoGP Race had indeed recorded, despite not being able to manipulate in the EPG the previous evening !
  • NewfyNewfy Posts: 55Member
    .... and its allegedly fixed - in an update that also inclues Jump to Time for the T4000


  • John LJohn L Posts: 317Member
    Hi mb1,
    To answer part of your quote: "Why would you not want that option too in the Factory Reset option in the regular menu?"
    That's a brilliant question to address to Youview. Why not drop a message to Sarah at Youview? All ideas & suggestions will be read & hopefully forwarded to the team.

    Its a very good idea. I did think of this recently, you beat me to it. Unless you have time & are used to pvrs, most users don't fully understand what maintenance mode is & simply click on basic factory reset. It would be well worth even just a note on the screen to mention external maintenance mode options. John L
  • meallenpmeallenp Posts: 4Member
    Ok thought I this was getting sorted and yesterday everything was fine and had been for a couple of weeks.  But today all scheduled recording have gone again!  

    Just what is going on, is there a fix, has it been rolled out why is there still problems after so much time?    
  • Louise MurdochLouise Murdoch Posts: 71Administrator admin
    Hi @meallenp

    There is currently a fix rolling out for this issue on BT boxes. Could you confirm the model of your box as well as the software version it is running? You can find this by navigating to Help, and pressing the (i) button on your remote.

    Thank you,
    Louise.
  • meallenpmeallenp Posts: 4Member
    Hi Louise
    My BT box is a Humax DRTT4000
    Software version: CDS/32.32.0 
    Cheers
    Allen
  • Louise MurdochLouise Murdoch Posts: 71Administrator admin
    Software version 32.35.0 / 3.6.128 is currently rolling out to T4000, T2100 and T2200 started rolling out this week, this contains a fix for scheduled recordings disappearing from MyTV. We will update the Latest Box Versions page once it has completed roll out.
  • mb1mb1 Posts: 7Member
    I forced an update on my 2100 the other day and all seems good so far. The repeating "R" on series linked programmes has also re-appeared too. Thank you for fixing it. 
  • TiletheatisTiletheatis Posts: 5Member
    I've just registered to comment. I've been watching this forum for a couple of months as we've had this problem since July.  It's been a bit baffling following it all but well done YouView for coming up with a fix. Our kit =

    Humax DTRT2110 Variant 85B08530. Badged as BT and bought retail. 

    Manufacturer software 32.23.50
    Component software 3.6.48 (b02cd1)

    Problems:
    1) scheduled recordings disappearing from the EPG
    2) scheduled recordings disappearing from the scheduled recordings page in MyTV
    3) these scheduled recordings DO NOT HAPPEN
    (There are rare exceptions when the scheduled recording remains and takes place)

    Looking at


    There is no update scheduled yet for our box.  Any idea if/when this will be.

    Of there is will all three issues above be fixed?

    Thanks




  • John29John29 Posts: 46Member
    edited 8 October 2019, 1:49AM
    edit: saw your box version.

    BT retail boxes often have a later rollout time.
    I purposefully bought a T2100 for this reason.
  • TiletheatisTiletheatis Posts: 5Member
    John29 said:
    edit: saw your box version.

    BT retail boxes often have a later rollout time.
    I purposefully bought a T2100 for this reason.

  • TiletheatisTiletheatis Posts: 5Member
    @John 29 is yours 100% ok now?

    @YouView Staff Is there a time pn this yet?
  • Louise MurdochLouise Murdoch Posts: 71Administrator admin
    Hi @Tiletheatis

    Welcome to the community.

    We are still in the process of rolling this update out, and do not currently have an estimated date for when this will be completed.

    Thank you,
    Louise.
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