John L said:
Hi mb1,Have you by any chance tried the maintenance mode?
John L said:
Good morning Newfy,You mention "no time yet to try a MM fix attempt". Only takes a couple of minutes to do! If you select option 2, you will not lose your recordings. Your schedules "hopefully" will automatically reload from the Youview server, as the the data is kept in the cloud. Top tip: Before resetting, I would quickly either write down your schedules, or take a photo of the screen, just in case the schedules don't reload correctly. Let us know how you get on. John L
mb1 said:* It recorded '8 Out Of 10 Cats', even though I only ever record the "Countdown" variant. This was the first time it had ever linked the two shows, which I never asked for.
edit: saw your box version.BT retail boxes often have a later rollout time.I purposefully bought a T2100 for this reason.
It would be great if Youview could keep us up to date on when a solution is likely. Every day I click on software and select the update software option under 'Settings' in my Youview Box. My software remains up to date but 'Scheduled Recordings' on MyTV in the Youview Box says there are none when, in fact, there are and they do record as scheduled.
Happily, I downloaded the TalkTalk TV Planner onto my Samsung phone. On MyTV in the Planner my 'Scheduled Recordings' (scheduled using the Guide on the Youview Box) show up! So, whilst the Youview Box issue is highly unsatisfactory, at least there is a way one can see 'Scheduled Recordings'!!!!
TALKTALK Huawei DN372.01.01.P
Software Version 72.48.72
turn on this morning all scheduled recordings disappeared, disconnected from mains, done a soft reset and now they are back.
Unfortunately we don't have any updates to share on the issue affecting TalkTalk devices. We would recommend that affected users contact TalkTalk directly as they may be able to provide more information as to when they will be looking to do a release including the fix for this.
BT are currently in the process of testing the fix to ensure it does work as intended. Once the testing is complete we will roll out the release with the fix in. We have no ETA on this at the moment however when we get an update I will update this thread.
Yesterday my Scheduled Recordings appeared. This has happened twice before, but not for a couple of weeks, so I didn’t get too excited as after reappearing twice they disappeared again after a short time! This morning they were still there. Could it be that a fix had been rolled out? Unfortunately not. A few hours later my Scheduled Recordings had disappeared! Again under Scheduled Recordings under MyTV it stated I had no Scheduled Recordings when indeed I had.
When I contacted TalkTalk several weeks ago it was clear that their helpline (somewhere in Asia?) knew nothing about the Scheduled Recordings issue. Their solution was to send me a new Youview Box and for me to return the ‘faulty’ Box which, it now seems, was not faulty at all.
Are TalkTalk aware of this issue? Has a fix been identifed for TalkTalk Youview boxes and is it just a question of when TalkTalk will roll it out?
As the TalkTalk TV app works and my Scheduled Recordings appear in that my understanding is that this is a Youview issue not a TalkTalk one.
Oh dear! BEFORE you do this again (!) READ the following before rushing to reset: https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
If you used the maintenance modes as very clearly explained on the forum, you would have not lost your recordings!!
The internal factory reset is very BASIC/resets box back to original state, The maintenance options which can be accessed externally, when you reboot, instead of within Youview menu are the best options.
Trust this information will help you & others also rushing to factory reset their boxes.John L
Even after re-instating the series links this week, they have all now dropped off again. The little "repeating" R icon which signals a Series link only appears if you unselect a scheduled recording from Guide, select "Series" and put it back.
However, that doesn't even seem to work and the box still removes the series link even if the programme still has a few more episodes to run.
Players & Apps are all up to date, as is the firmware. I even performed a retune. Same thing happens.
It's REALLY annoying and time consuming to keep putting them back and remembering what I'd set up. The box up until now has been very reliable, which seems a shame.
Have you by any chance tried the maintenance mode? : https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
The reason I ask, is yes, there appears a bug somewhere affecting quite a few boxes and its very annoying to say the least if you have a lot scheduled, but if you have never tried before, it "might" solve your problem. Option 2 is the one to select to save your recordings & reset box. Let us know how you get on. John L
You mention "no time yet to try a MM fix attempt". Only takes a couple of minutes to do! If you select option 2, you will not lose your recordings. Your schedules "hopefully" will automatically reload from the Youview server, as the the data is kept in the cloud.
Top tip: Before resetting, I would quickly either write down your schedules, or take a photo of the screen, just in case the schedules don't reload correctly. Let us know how you get on. John L
The reset did work to an extent with fixing Series Link. But it's acting strangely. What did happen was the following:
* It set to record both 'Peaky Blinders' on BBC One and BBC One HD at the same time
* It set to record both 'A Confession' on ITV and ITV HD at the same time, and is only going to record a single episode, not the entire series which I asked for
* It recorded '8 Out Of 10 Cats', even though I only ever record the "Countdown" variant. This was the first time it had ever linked the two shows, which I never asked for.
The repeating "R" icon doesn't seem to either show for some programmes I've asked to Series Link, like 'A Confession' mentioned above. Even if you set "Series" when setting a recording, the repeating "R" icon either doesn't show up or eventually comes back after a few hours/days. Before it was pretty much instant and gave you confidence.
This feature was working perfectly for about a year, so I'm really disappointed I can't rely on it anymore. Series Link always seems to break at some point on every Freeview recorder I've ever had. I don't know why this is so hard to get right.
Please fix YouView!
To answer part of your quote: "Why would you not want that option too in the Factory Reset option in the regular menu?"
That's a brilliant question to address to Youview. Why not drop a message to Sarah at Youview? All ideas & suggestions will be read & hopefully forwarded to the team.
Its a very good idea. I did think of this recently, you beat me to it. Unless you have time & are used to pvrs, most users don't fully understand what maintenance mode is & simply click on basic factory reset. It would be well worth even just a note on the screen to mention external maintenance mode options. John L
Just what is going on, is there a fix, has it been rolled out why is there still problems after so much time?
There is currently a fix rolling out for this issue on BT boxes. Could you confirm the model of your box as well as the software version it is running? You can find this by navigating to Help, and pressing the (i) button on your remote.
My BT box is a Humax DRTT4000
Software version: CDS/32.32.0
BT retail boxes often have a later rollout time.
I purposefully bought a T2100 for this reason.
Welcome to the community.
We are still in the process of rolling this update out, and do not currently have an estimated date for when this will be completed.