Comments

• John L Member, Super User Posts: 563 ✭✭

  13 November 2019, 6:13PM

  Hi jimb,
  So what is the problem? Have the missing channels reappeared after retune or still not able to receive them? John L

  Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 

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• jimb Member, Super User Posts: 1,238 ✭✭✭

  13 November 2019, 6:23PM

  John L said:

  Hi jimb,
  So what is the problem? Have the missing channels reappeared after retune or still not able to receive them? John L

  The messages indicated that by retuning at that time there would be no need to do this at a later date.
  But this didn't happen so not a very helpful message.
  And then no message today when it would have been helpful.

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• jimb Member, Super User Posts: 1,238 ✭✭✭

  13 November 2019, 6:35PM

  I suspect that the problem is that the transmitter changes are happening on various different dates, and my boxes didn't know the correct date for my location.
  Maybe something that the YouView team could investigate to make these messages more reliable in the future?

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• Sarah Administrator Posts: 1,553 admin

  15 November 2019, 4:49PM

  Hi @jimb
  Was the initial retune prompt you saw was on the 30th October? We can feed this back to Digital UK as they issue the retune notification signals.
  Thanks,
  Sarah

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• jimb Member, Super User Posts: 1,238 ✭✭✭

  19 November 2019, 10:47AM

  Sarah said:

  Hi @jimb
  Was the initial retune prompt you saw was on the 30th October? We can feed this back to Digital UK as they issue the retune notification signals.
  Thanks,
  Sarah

  Sorry @Sarah - I'm not sure when the first message happened.
  Actual retune date was last Wednesday but there was no message.
  Every day since then my T2000 has told me to retune but I ignored this because I knew it wasn't necessary.
  Yesterday I gave in and did the retune.
  Today when I started the box it went into retuning all by itself.
    
  

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