Box won't reconnect to internet

june1957june1957 Member Posts: 1
I have gone through the set up process repeatedly but still won't connect


  • SarahSarah Administrator Posts: 1,573 admin
    Hi @june1957
    Welcome to the forum :) 
    Can you please let us know which box model you are using? This can be found on the back or bottom of the box. It'd also be useful to know if you are using and Ethernet cable to connect the box directly to the router or if you're using powerline adapters. 
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