Recordings ending too soon

BiroBiro Member Posts: 1
I've found 100 pages from 2012/2013 about this topic but none help.
Apparently, to set up a buffer of a few minutes either side of a recording is not an easy upgrade, but in 7 years with nothing happening, surely people should be saying it's impossible.
It's not on 1 channel, or 1 show, or even 1 day, it's literally all over the place every day.

Any sensible offerings to this problem would be great, because they always catch the start but I've not had any ending in 2 days now and while it's stated that you can 'catch up' on shows, it's out of order to expect customers to watch 99% of a show to then have to search for it each and every time too, just to watch the last few seconds or minutes.

Comments

  • SarahSarah Administrator Posts: 1,477 admin
    Hi @Biro

    Welcome to the forum :) 

    We don't have any plans to add a buffer to YouView devices as we already use Accurate Recording which is also used by some of the main content providers. Can you please provide some examples of programmes along with the channel they were on which you find frequently have the start/end missing? 

    Thanks,
    Sarah
  • UrsaUrsa Member Posts: 76
    At least half of the ST Voyager Episodes on the so-called Horror Channel - at 19.00 each weekday evening .... frustratingly end in the contents last half minute or so - before the credits roll !
  • meyou2meyou2 Member Posts: 31
    edited 9 February 2020, 5:15PM
    Ha!  Accurate Recording?!? LOL!  That's a good one!

    Yes, it happens all over the place.

    One fairly regular one is Sophy Ridge on Sunday on Sky News (233), 8.30-9.30 on Sundays.  This morning the programme overran to 9.32 but the recording stopped at 9.29.

    Another it often happens to is Law & Order, Special Victims Unit on 5 USA (21), more often with the 22:00 episodes.

    And yes, sometimes Star Trek Voyager on Horror (70).  Others too.

    But @Ursa, there's a workaround I use, which is to record the repeat at 9am instead and also record ST TOS that follows it at 10am, which I don't watch itself but if the Voyager recording comes up a minute short then I've got that minute (less a one second or so gap) at the beginning of the TOS recording. :-)

    (I do this with the morning repeat 'cos at 9-11 in the weekday morning I don't have any other recordings to conflict with....)


  • SchmikesSchmikes Member Posts: 4
    edited 9 February 2020, 10:58PM
    It appears to happen on BBC programmes. Such as Top Gear BBC 2 
  • zulu17zulu17 Member Posts: 981 ✭✭
    Ursa said:
    At least half of the ST Voyager Episodes on the so-called Horror Channel - at 19.00 each weekday evening .... frustratingly end in the contents last half minute or so - before the credits roll !
    There are some alternatives
    There is catch up of Star Trek Voyager  provided in the CBS Catchup/Horror Bites player on Youview.
    There are also  alternative showings of the programming on the Horror Channel , for example on Sunday mornings currently there are 5 back to back episodes showing from 10am thru  to 3pm.
  • SchmikesSchmikes Member Posts: 4
    Checking the few programmes I've recorded. Seems ok with with everything bar the BBC. Guess that's what the iPlayer is for
  • SarahSarah Administrator Posts: 1,477 admin
    Hi @Schmikes
    Do you have any other examples of programmes on the BBC which this is happening with? If you can provide the programme name, channel and time if possible that'd be ideal. We can then set up some recording tests on our end to see if we experience the same issue here. 
    Thanks,
    Sarah
  • SchmikesSchmikes Member Posts: 4
    Top gear BBC 2 Sundays
    Casualty bbc1
  • SarahSarah Administrator Posts: 1,477 admin
    Schmikes said:
    Top gear BBC 2 Sundays
    Casualty bbc1
    Thanks @Schmikes. We've set these to record on our boxes so we can check to see if this happens at the weekend. 
    Thanks,
    Sarah
  • GRUMPYGRUMPY Member Posts: 7
    dave hd. top gear 4-5pm, 5-6pm recording short it misses the last 2 minutes every time 
  • meyou2meyou2 Member Posts: 31
    Sarah said:
    Schmikes said:
    Top gear BBC 2 Sundays
    Casualty bbc1
    Thanks @Schmikes. We've set these to record on our boxes so we can check to see if this happens at the weekend. 
    Thanks,
    Sarah
    Why just those BBC ones?  As I say, a pretty regular one is Sophy Ridge on Sunday on Sky News (233), 8.30-9.30 on Sundays.

    And another is Law & Order, Special Victims Unit on 5 USA (21), although they run an awful lot of episodes of that -- 3/4 every day (repeats of repeats, and I don't record them all!) -- so I don't know if you'd want to record all of them :-)  Still, since my previous post I've had it lose the last minute or so of the L&W SVU episodes on Sun 22.55, Mon 22.00, and Wed 23.00 & 23.55.
  • SarahSarah Administrator Posts: 1,477 admin
    Hiya, 

    Accurate Recordings is a system set up which relies on the broadcaster to send signals for the start/end times to their programmes. When the signal is received, from the broadcaster, the box starts the recording and then ends it when it receives the next signal.

    Not all broadcasters choose to use this method so we need to rely on the data they have provided for the start/end times of the content. Unfortunately this is not always accurate as programmes can overrun (quite common with sports or news based content) or the programme may not have been scheduled correctly, if this happens and the broadcaster has not updated the data we receive from them, it can cause the recording to become clipped at the start/end or even fail on some occasions. 

    Since the BBC use Accurate Recording, it's quite unusual for clipped recordings to occur so we need to investigate it a bit more to attempt to recreate the issue and investigate further. 

    We will set these other channels up to test as well but since they do not use Accurate Recording, it's a bit more tricky for us to work out whether it's because they do not have Accurate Recording or if it's for another reason which could also be affecting channels such as the BBC. 

    I'll update here once I have a bit more information to share on this investigation.

    Thanks,
    Sarah
  • GRUMPYGRUMPY Member Posts: 7
    for the first time i can remember i had the end of top gear on dave but missed the start on both episodes 4pm and 5 pm  
  • Stevef_fr8ysStevef_fr8ys Member Posts: 200 ✭✭
    I reported this back in 2014 with special reference to CBS channels. Youview support said then they would take this up then. 
    Thread here if interested.
    https://community.youview.com/youview/discussion/6393772/cbs-programme-times-missing-ending#latest
  • meyou2meyou2 Member Posts: 31
    I continue to get recordings ending too soon fairly regularly (although I haven't had Sophy Ridge on Sunday do so since I last posted).

    Law & Order, Special Victims Unit on 5 USA (21) is a frequent one, but also Pointless Celebrities on BBC1 (1) last Saturday, Age of the Image on BBC4 (9) on Monday, and Peston on ITV (3) on Wednesday all stopped recording a minute or two before the end.


  • meyou2meyou2 Member Posts: 31
    I now have proof that this problem is not a result of broadcasters' start/end signals, at least not in all cases.

    I have two DN372Ts and I have set up both to series record Law & Order, Special Victims Unit on 5 USA (21), and the recordings start and end at different times on the two boxes.

    For example, with the 10pm episode last night, on one box (A) it started recording 15 seconds before the start of the actual programme and recorded for 55m50s, finishing recording 1m12s before the end of the programme (so losing that much of the end).

    Whereas on the other box  (B) it started recording 38 seconds after the start of the actual programme (so losing the beginning), and recorded for 58m07s, although the programme itself finished at 56m13s (so continuing to record for 1m54s after the end of the programme).

    So, box B started recording 53 seconds later than box A and finished recording 3 minutes and 6 seconds later than box A.  Box A lost the end of the programme and box B lost the beginning.

    Both boxes are on 72.48.87 / 3.6.162 and both are getting their signal from the same transmitter (Crystal Palace).

    So, it looks like (yet another) YouView recording bug .... :-(
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