Full NOW TV is now available on YouView devices

SarahSarah Administrator Posts: 1,551 admin

Hi all,

We are excited to be expanding our competitive range of content with the addition of full NOW TV, which is now available for YouView Devices*. This will mean that all NOW TV passes (Entertainment, Sky Cinema, Sky Sports, Kids & hayu) can be used on YouView.

Users can also access live channels included with the different passes through the NOW TV Player.  For more information on the different passes, check here.

Users with BT will have the option to record the NOW TV live channels available through the EPG, offering the UK access to the widest choice of the very best TV shows, films and sport available. More information on this can be found here.  

*This excludes the T1000, T1010 & DN370T devices. TalkTalk devices are still in the process of being updated so devices not on 72.48.87/60.42.87 will only have access to the Sky Cinema pass until the box updates to the new software version.

Thanks,

Sarah


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Comments

  • croftcroft Member Posts: 60
    Thank you Sarah ........
  • gsvalentinegsvalentine Member Posts: 163 ✭✭
    Got to say the NOW TV app does look good! Well done YouView! Now just need YouTube and that would, just about make up for your removing the mobile app, which was the best thing about YouView!
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    @Sarah I can't sign in? When I try to access my NOW TV account the field remains resolutely blank despite key presses on the remote, which otherwise works fine.
  • SarahSarah Administrator Posts: 1,551 admin
    Hi @redchiz
    Does an onscreen keyboard pop up at all when you try to sign in? Also can you please let us know the software version your box is running on along with the NOW TV app version? The app version should be in the bottom right of the screen on the 'My Account' page.
    Thanks,
    Sarah
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    It's about time!!!!
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    edited 21 February 2020, 2:09PM
    Sarah said:
    Hi @redchiz
    Does an onscreen keyboard pop up at all when you try to sign in? Also can you please let us know the software version your box is running on along with the NOW TV app version? The app version should be in the bottom right of the screen on the 'My Account' page.
    Thanks,
    Sarah
    Thanks @Sarah.

    No.

    Component software 3.6.180 (ea4e91); manufacturer software 32.37.10; NOW v4.9.3
  • AnaglyptaAnaglypta Member, Super User Posts: 835 ✭✭✭
    Hi @Sarah ,
    The NowTV website doesn't include YouView as a compatible device for the NowTV HD / Dolby 5.1 boost. Can you confirm whether YouView boxes support this boost
    Thanks
    John

    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • SarahSarah Administrator Posts: 1,551 admin
    redchiz said:
    Sarah said:
    Hi @redchiz
    Does an onscreen keyboard pop up at all when you try to sign in? Also can you please let us know the software version your box is running on along with the NOW TV app version? The app version should be in the bottom right of the screen on the 'My Account' page.
    Thanks,
    Sarah
    Thanks @Sarah.

    No.

    Component software 3.6.180 (ea4e91); manufacturer software 32.37.10; NOW v4.9.3
    Hi Chiz, 
    Have you tried powering it off at the mains and doing a reboot after you've turned it back on? We've tried logging onto NOW TV on a box using the same software and haven't been able to recreate this so far so it'd be useful if you can try this if you've not done so already.
    Thanks,
    Sarah
  • SarahSarah Administrator Posts: 1,551 admin
    Anaglypta said:
    Hi @Sarah ,
    The NowTV website doesn't include YouView as a compatible device for the NowTV HD / Dolby 5.1 boost. Can you confirm whether YouView boxes support this boost
    Thanks
    John

    Hi @Anaglypta
    Can you let us know which part of the page you mean? We can see YouView is listed under 'What devices support NOW TV Boost?' This article also includes YouView as a compatible device for Dolby 5.1.   
    Thanks,
    Sarah

  • AnaglyptaAnaglypta Member, Super User Posts: 835 ✭✭✭
    Hi @Sarah ,
    From the link I posted scroll down to the FAQ section, then click on "What devices support NowTV boost?"
    John
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • AnaglyptaAnaglypta Member, Super User Posts: 835 ✭✭✭
    OK I just checked again and the FAQ is now showing YouView as a device. I suspect that the old page was still cached on my machine - sorry for the confusion. :(
    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • Wow! Brilliant - Mrs L could never swap to AV2 - find the now stick remote and change the AV receiver off talktalk. This is going to be excellent and I will defo be looking to subscribe to movies now as well as the Entertainment. wich we have.
    Any ideas when TalkTalk can start recording the  entertainment channels? (We never watch live TV!)
    cheers,
    Richard
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    Sarah said:
    Hi Chiz, 
    Have you tried powering it off at the mains and doing a reboot after you've turned it back on? We've tried logging onto NOW TV on a box using the same software and haven't been able to recreate this so far so it'd be useful if you can try this if you've not done so already.
    Thanks,
    Sarah
    Hi again Sarah. I had tried a soft reboot and subsequently tried as you suggested. No difference I'm afraid.
  • Just tried it after waiting for update - TalkTalk box said no internet - but it had updated software - and settings said internet fine. Powered off and rebooted (at back not front standby) and all is good.
    Love the MyList how it updates across devices logged onto NowTv (different rooms and devices here).
    Just one question:
    Inside the "live TV" feature are some live Skymovie channels - how come I can see them? Does it know I've subscribed to Movie pass? I can play live or from store on either now or next - how fantastic!
    Love this so much - thankyou Youview or TalkTalk or NowTv or whoever did this!
    Richard
  • SarahSarah Administrator Posts: 1,551 admin
    redchiz said:
    Sarah said:
    Hi Chiz, 
    Have you tried powering it off at the mains and doing a reboot after you've turned it back on? We've tried logging onto NOW TV on a box using the same software and haven't been able to recreate this so far so it'd be useful if you can try this if you've not done so already.
    Thanks,
    Sarah
    Hi again Sarah. I had tried a soft reboot and subsequently tried as you suggested. No difference I'm afraid.
    Hi @redchiz
    Sorry to hear that. A factory reset would reinstall the app so this may help but obviously we know it's not the most ideal thing to do. 
    It might be worth asking NOW TV as, since we've not been able to replicate it on the exact same box and trial software, it's likely to be a bug with the app itself rather than the box. 
    Thanks,
    Sarah
  • AshAsh Member Posts: 264
    edited 21 February 2020, 6:30PM
    redchiz said:
    Sarah said:
    Hi @redchiz
    Does an onscreen keyboard pop up at all when you try to sign in? Also can you please let us know the software version your box is running on along with the NOW TV app version? The app version should be in the bottom right of the screen on the 'My Account' page.
    Thanks,
    Sarah
    Thanks @Sarah.

    No.

    Component software 3.6.180 (ea4e91); manufacturer software 32.37.10; NOW v4.9.3
    @redchiz
    I think you may be experiencing an issue that has been around the quite some time on a few devices, not just youview. Where the app doesn't bring up the on-screen keyboard by default. There is usually a way to get round this, however, when you have the email address/username field highlighted. Press select/okay on your remote and it should bring up the on-screen keyboard.

    One more thing that everyone should be aware of is that if you are someone who has now TV boost in order to enable surroundsound you need to go to the my account section and press the settings button next to the boost pass, there you should find an option to enable surroundsound
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    @Ash You are a genius, it worked! All up and running now. I wish I could give you more than one "Like," perhaps other posters will chip in? Thank you so much.   :)
  • VisionmanVisionman Member, Super User Posts: 9,828 ✭✭✭
    I was wondering why Now TV (who know I'm a YouViewer) emailed me last night offering me Now TV Entertainment for 2 months for £1. One hour later the full package went live on my box and then I knew.
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    @Visionman Are you currently a subscriber?
  • VisionmanVisionman Member, Super User Posts: 9,828 ✭✭✭
    No. I voluntarily dropped out of the trials for various reasons and haven't renewed since. 
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    edited 21 February 2020, 8:26PM
    It will just be an inducement to get you back then. 
  • VisionmanVisionman Member, Super User Posts: 9,828 ✭✭✭
    Its a cracking deal but I don't have a lot of love for Sky's output and rather think of it as a subscription repeat channel, Sky Cinema being the worst. On Demand may peak my interest as I've only ever seen the first 6 episodes of Game of Thrones. Maybe.
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    edited 21 February 2020, 8:46PM
    Hey, that's a matter of choice. There is loads of dross on there, but that can be said of any subscription service once you get past the highlights. Personally I often find stuff to watch on the Entertainment package, there is some high quality original content. And the on demand catalogue is massive. I agree about Sky Cinema though.
  • VisionmanVisionman Member, Super User Posts: 9,828 ✭✭✭
    Thats interesting. Do you have any recommendations for Entertainment? I'll watch anything if its any good.
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    Ah, like I said it's a matter of choice. And maybe taste. But, from a personal point of view here's a few: Big Little Lies; Chernobyl; Veep. For a £1 a month have a dabble!  :)
  • VisionmanVisionman Member, Super User Posts: 9,828 ✭✭✭
    Game of Thrones?
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    Well yes, if you haven't seen it already.   :D
  • VisionmanVisionman Member, Super User Posts: 9,828 ✭✭✭
    edited 21 February 2020, 9:17PM
    You'd be surprised how many haven't, not counting pirated views.   
    Someone once sent me a link of one of those to watch it but I didn't as one has no idea what kind of cr*p and malware can be downloaded from them.

    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,089 ✭✭✭
    Well I'll add it to the list then. But there's a lot of it, I hope you have plenty of time in your cheap two months!
  • any idea why one box in the house has updated to this but not the other? Both are 372T. The one that has not updated says software and apps are both up to date if I check?
    thanks
    Richard
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