Mobile app discontinued

All should be aware that the YouView app has ceased to function. The BTTV app is not compatible with my Humax DTRT2000 box, has anyone got any idea what the future plans are to produce a further alternative? This move is such a poor customer experience. 

Comments

  • redchizredchiz Member, Super User Posts: 5,070 ✭✭✭
    It works with mine.
  • BoJoBoJo Member Posts: 11
    Works with mine too. 
    Not as convenient as the Youview app, but at least it works.
  • SomersetBobSomersetBob Member Posts: 209 ✭✭
    And mine - took a bit of figuring out how to pair - you don't need a BT ID. Just go to settings.
  • kodikidkodikid Member Posts: 233
    The BT app works fine,not as intuitive as the youview app but it works.
    Go to the BT tv app bypass the BT I'd (easily done,you'll soon work it out) and locate the tv guide. 
    For the record BT tv app works on all t2000 and 4000 machines. 
    Ignore this if you disagree. 
  • redchizredchiz Member, Super User Posts: 5,070 ✭✭✭
    kodikid said:

    Go to the BT tv app bypass the BT I'd (easily done,you'll soon work it out) and locate the tv guide. 
    Not sure what you mean by "bypass?" You don't need a BT ID to use the app for scheduling recordings, just pair the app with your box as usual. 
  • kodikidkodikid Member Posts: 233
    edited 3 April 2020, 9:35PM
    It might ask you to log in. This could be just happening to myself as I have a BT ID.
    If you struggle to pair your box dont give up as it does work.
    Stay safe 🌈
    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 15,650 ✭✭✭
    edited 3 April 2020, 9:57PM
    All should be aware that the YouView app has ceased to function. The BTTV app is not compatible with my Humax DTRT2000 box, has anyone got any idea what the future plans are to produce a further alternative? This move is such a poor customer experience. 
    The YouView app, with YouView's usual misplaced brio, says it is ‘temporarily unavailable“. Well, that’s going to be a long “temporarily”.

    The trick with the BT TV app is to go to Settings, but not try to access the Device Management option.

    Instead, just enter the TV Box option, where you should find that you can pair with your T2000 - I’ve paired with my T2000 tonight, and set a recording for Indecent Proposal on Sony Movies, something we can’t get on catchup.

    I picked it out from Live TV, Full TV Listings, which is analogous to the YouView EPG on the YouView app, except it has channel numbers as well as logos, which I always wanted on the YouView app but never got - blissikins.

    Also, even though it has the backward EPG, it doesn’t drill through to the available catchup programmes like the YouView app did - boohoo. I think BT TV subscribers can play live TV and catchup, but not us ‘retail refugees’ 😢
    I have a low opinion of people who press the Disagree button instead of engaging in reasoned debate. 
    I have an even lower opinion of YouView’s continued policy of letting such people hide behind the cloak of anonymity.
  • redchizredchiz Member, Super User Posts: 5,070 ✭✭✭
    You can't reach catch up players from the guide Roy.
  • JohnJJohnJ Member Posts: 10
    Roy said:
    All should be aware that the YouView app has ceased to function. The BTTV app is not compatible with my Humax DTRT2000 box, has anyone got any idea what the future plans are to produce a further alternative? This move is such a poor customer experience. 
    The YouView app, with YouView's usual misplaced brio, says it is ‘temporarily unavailable“. Well, that’s going to be a long “temporarily”.

    The trick with the BT TV app is to go to Settings, but not try to access the Device Management option.

    Instead, just enter the TV Box option, where you should find that you can pair with your T2000 - I’ve paired with my T2000 tonight, and set a recording for Indecent Proposal on Sony Movies, something we can’t get on catchup.

    I picked it out from Live TV, Full TV Listings, which is analogous to the YouView EPG on the YouView app, except it has channel numbers as well as logos, which I always wanted on the YouView app but never got - blissikins.

    Also, even though it has the backward EPG, it doesn’t drill through to the available catchup programmes like the YouView app did - boohoo. I think BT TV subscribers can play live TV and catchup, but not us ‘retail refugees’ 😢
    But that doesn't work with my Humax DTR-1010 box. BT have confirmed that it is "too old" although it doesn't feel that I have had it THAT long.  Feels like a backward step. Is there any hope that YouView will reinstate their app on the understanding that there will be no support or bug fixes? 
  • kodikidkodikid Member Posts: 233
    No.
    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 15,650 ✭✭✭
    redchiz said:
    You can't reach catch up players from the guide Roy.
    Yes, bummer. I could do this with the YouView App.
    I have a low opinion of people who press the Disagree button instead of engaging in reasoned debate. 
    I have an even lower opinion of YouView’s continued policy of letting such people hide behind the cloak of anonymity.
  • RoyRoy Member, Super User Posts: 15,650 ✭✭✭
    kodikid said:
    No.
    A little bald, even though accurate, @Kodikid.

    @JohnJ, a thing to know is that this wasn’t just an App, there was a server behind it, to which all your requests went, and then your YouView box had to come and poll the server for any requests aimed at it (rather as if you had to go to the Post Office and ask if you had any mail!), as well as telling that server all its EPG details.

    So a bit more for YouView to look after than just an App.

    Not that this decision ever made a lick of sense; and even the dark conspiracy theories that I entertained about this being skullduggery by BT have fallen to the ground now they have generously rescued us with their own App ☠️
    I have a low opinion of people who press the Disagree button instead of engaging in reasoned debate. 
    I have an even lower opinion of YouView’s continued policy of letting such people hide behind the cloak of anonymity.
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