Accessing Prime Video app on Youview - sign-in problem solved
Ian Brown1 Member Posts: 50 ✭
I have FINALLY got my Prime Video app working! In case others are having similar problems, here is the problem I was having and the resolution.
I am an existing Prime Video customer and I was trying to use the YV app for the first time. If you open the app and select Sign-in, you get taken to a sign-in page but you cannot enter any user details. The reason is you need to register your YV device first.
When the app opens, you need to select the Don't have a Prime Video Account, Register option. This will then present you with a registration code. You then need to sign into your Amazon account (via a web browser) and navigate to Your Account, Your Prime Video, Settings, Your Devices and there you can register your Yourview box as a new device using the registration code. After that, the Prime Video app opens directly without any login required.
This is all on a Talktalk DN372T
I hope this helps.