BritBox player launch

13

Comments

  • GezGez Member Posts: 10
    When the app appeared I subscribed and was enjoying Britbox until the app disappeared after the last youview update. Have reset twice and the app hasn’t come back. No one seems to know why
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    edited 26 April 2020, 1:45PM
    Hi @Gez

    Where are you looking for Britbox?

    I have the issue that the App that should be after Britbox in the ribbon, BBC Sounds, does not show up in the Apps ribbon when I scroll right.

    But it does show up when I scroll down instead of across, to the specific Apps page, where it is the tenth, and bottom, thumbnail.

    As it is the tenth App down, maybe the ribbon only holds nine.

    Do you see BBC Sounds in the ribbon?

    Do you see Britbox on the Apps page?
      
    How many Apps do you see there?
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • GezGez Member Posts: 10
    Hi Roy,
    Thanks for helping, on the players page I’m seeing 12 apps, ending with Sounds. Britbox used to sit below that, on its own on line 4. On the apps page I can only see two apps BBC news, BBC sport and help.
  • GezGez Member Posts: 10
    Thinking about it- it may have been Sounds on its own at the end and Britbox where Sounds now is
  • GezGez Member Posts: 10
    Have just told it to update apps and it says I have all the latest ones
  • 1Welshman1Welshman Member Posts: 11
    hello my t2000 was playing silly , also the settings tab had disappeared to i did a software reset and my britbox disappeared too  . i have tried it again but it still no there , it does not bother me as i dont use it anyway  
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    edited 26 April 2020, 9:10PM
    welshgit said:
    Shello my t2000 was playing silly , also the settings tab had disappeared to i did a software reset and my britbox disappeared too  . i have tried it again but it still no there , it does not bother me as i dont use it anyway  
    The Settings tab has mutated into a small icon top right on your screen, in one of those apparently pointless and irritating ‘improvements’ that YouView seem to delight in spending their time on, instead of doing something useful like bringing back the ‘Hide Channels’ functionality that we had before NextGen.

    If you look top right, can you see Settings there, or has it truly disappeared off your box?
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • 1Welshman1Welshman Member Posts: 11
    hi  after doing an other  software reset the settings reappeared but the britbox AND the stv apps both went , i did a software update the settings remained and stv came back but still no britbox . it will reappear at some point im sure possibly the same time as it appears on my bt t4000 
  • SarahSarah Administrator Posts: 1,650 admin
    welshgit said:
    hi  after doing an other  software reset the settings reappeared but the britbox AND the stv apps both went , i did a software update the settings remained and stv came back but still no britbox . it will reappear at some point im sure possibly the same time as it appears on my bt t4000 
    Hi @welshgit
    Can you please go to Settings > Software Information and confirm the Component software, Manufacturer software, Platform Config and ISP Config for us? If it's easier, you can take a picture of the screen and upload it. 
    Thanks,
    Sarah
  • GezGez Member Posts: 10
    Hi Sarah- do you have any advice following my query?
    thanks Gez
  • GezGez Member Posts: 10
    Sorry- just saw your other reply - thanks I’ll do that now 
  • 1Welshman1Welshman Member Posts: 11
    hello sarah, i checked to see if britbox had re-appeared before taking a pic and it had not , i took the  pic then decided to check to see if there was another software update and there was , after a reboot britbox has appeared and the settings tab has moved up to the top right . so thanks for your help 
    me  
  • Ken Hill1Ken Hill1 Member Posts: 177 ✭✭
    Any idea when a new software is coming to other boxes like the t400 also so when will the brickbox app rolled out to two other YouView boxes like the t400 and t2100 boxes on BT I still haven't got the new software or britbox app ?
  • SarahSarah Administrator Posts: 1,650 admin
    Ken Hill1 said:
    Any idea when a new software is coming to other boxes like the t400 also so when will the brickbox app rolled out to two other YouView boxes like the t400 and t2100 boxes on BT I still haven't got the new software or britbox app ?
    Hi Ken, 
    The latest software rollout should be complete within the next week. We'll update the software table once this has been done. BritBox is coming soon on BT however we're not able to give out any further details until it's available. Once it's available we will announce it on here and on our social channels. 
    Thanks,
    Sarah
  • Ken Hill1Ken Hill1 Member Posts: 177 ✭✭
    edited 28 April 2020, 10:49AM
    Sarah said:
    Ken Hill1 said:
    Any idea when a new software is coming to other boxes like the t400 also so when will the brickbox app rolled out to two other YouView boxes like the t400 and t2100 boxes on BT I still haven't got the new software or britbox app ?
    Hi Ken, 
    The latest software rollout should be complete within the next week. We'll update the software table once this has been done. BritBox is coming soon on BT however we're not able to give out any further details until it's available. Once it's available we will announce it on here and on our social channels. 
    Thanks,
    Sarah
    thank sarah for the  info i will look out for it :)
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    I have 15 apps on my retail box, which are ordered in 3 rows of five. Both Britbox and BBC Sounds need a lot of improvements to them.
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    edited 28 April 2020, 7:39PM
    Roy said:
    The Settings tab has mutated into a small icon top right on your screen, in one of those apparently pointless and irritating ‘improvements’ that YouView seem to delight in spending their time on

    Sorry but nothing has mutated into anything and your post is rather reactionary. Its a change, that's all. Do you find this change detrimental to your YouView experience? If so how? 
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    Visionman said:
    Roy said:
    The Settings tab has mutated into a small icon top right on your screen, in one of those apparently pointless and irritating ‘improvements’ that YouView seem to delight in spending their time on

    Sorry but nothing has mutated into anything and your post is rather reactionary. Its a change, that's all. Do you find this change detrimental to your YouView experience? If so how? 
    Well yes - l liked Settings where it was, thank you.

    And let me turn the question round - do you find this change an improvement to your YouView experience? If so how?  

    But I’ve never seen a single post asking for this, whereas I’ve seen lots for other things, and I doubt if it ever made Keith’s collective wish list in any form. 

    So whatever development effort went into this, I think could have been deployed more profitably on almost anything that any of YouView’s users had ever asked for.
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    You didn't answer my question, which is fine. And just as you, I doubt any of @Keith 's suggestions will ever be implemented either, sadly. If theres no will theres no way.
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    Visionman said:
    You didn't answer my question, which is fine. And just as you, I doubt any of @Keith 's suggestions will ever be implemented either, sadly. If theres no will theres no way.
    What part of “Well yes - l liked Settings where it was, thank you” didn’t answer your question?
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    I prefer the new one. The part of my question you didn't answer was -

    Do you find this change detrimental to your YouView experience? If so how? 
    I'm now happy with the disagree icon, because its gone.
  • westonewestone Member Posts: 18
    Visionman said:
    You didn't answer my question, which is fine. And just as you, I doubt any of @Keith 's suggestions will ever be implemented either, sadly. If theres no will theres no way.
    So @Keith wasted his and everybody's time thinking that there may of been some improvement.
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    edited 29 April 2020, 4:48PM
    Visionman said:
    I prefer the new one. The part of my question you didn't answer was -

    Do you find this change detrimental to your YouView experience? If so how? 
    Sigh - again, then......

    Answer: Well yes - l liked Settings where it was, thank you.

    To expand, as you seem to need this: Nice big clear word in the line of options, replaced by stupid little gear wheel icon tucked away at the top of the screen.

    To add insult to injury, when you select the gear icon, it tells you it is SETTINGS, by putting the word up, just as the ? puts up the word HELP. 

    But if YouView insist on doing it this way, why not bring these options up already labelled? This will be clearer, and more helpful.

    And if you want to make the point that getting to Help is now less keypresses - which it is - then the overall number of keypresses we have to make could be massively improved by moving Apps to the left of Guide, making MyTV one keypress away from Guide, as people here have repeatedly asked for.

    An improvement that isn’t even an either/or with the Settings change.

    Need I say more?
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    edited 29 April 2020, 9:59AM
    westone said:
    Visionman said:
    You didn't answer my question, which is fine. And just as you, I doubt any of @Keith 's suggestions will ever be implemented either, sadly. If theres no will theres no way.
    So @Keith wasted his and everybody's time thinking that there may of been some improvement.
    You should not be defeatist over this. 

    If you look at these posts of Keith’s, you will find a fair few issues addressed; and even for those that aren’t, many of them serve as a standing rebuke to YouView, and a reminder of how much time they spend pursuing their own rather inexplicable agenda, and how much (or little!) on being solicitous to their customers’ wishes.
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    I've been looking for some content but can't find it. Is Blakes 7 available?
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 16,214 ✭✭✭
    edited 2 May 2020, 6:48AM
    Visionman said:
    I've been looking for some content but can't find it. Is Blakes 7 available?
    Is there no Search button on the Britbox app, labelled either with the word, or as a little loupe 🔍?

    I have one on my iPad version of Britbox. 

    But no Blake’s 7, alas, with or without the apostrophe.

    And a wider search, with JustWatch, fails to find it anywhere.

    This seems to be a grave omission.
    8 years in, and still a Johnny-come-lately with ten people getting the badge before me!
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    Roy said:
    Visionman said:
    I've been looking for some content but can't find it. Is Blakes 7 available?
    Is there no Search button on the Britbox app, labelled either with the word, or as a little loupe 🔍?

    I have one on my iPad version of Britbox. 

    But no Blake’s 7, alas, with or without the apostrophe.

    And a wider search, with JustWatch, fails to find it anywhere.

    This seems to be a grave omission.

    Agreed. Its been requested to be added by many users across various internet fora, so at least Britbox know it would be a popular add.
    The comments on other fora also echo the ones on here - Its not for everyone, content library is a bit small and they aren't adding titles quickly enough, picture quality's very good but it can be a bit buggy etc, and as previously discussed, its censored and aren't the full versions available via series on disc.
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 9,919 ✭✭✭
    edited 2 May 2020, 4:45PM
    £35 from Amazon? Ah no! I like it but not that much. Or one could just watch Blakes 7 on Youtube for free, the link I'm giving here has had over 1m views, but has been up and running for 6 years -

    https://www.youtube.com/watch?v=DXDd1zO9F1I&list=PLAPGcD5LGrp6WZOZyH1y3dkxi2eTxXi74

    I'd much prefer it via YouView though, either on the iPlayer or Britbox.
    I'm now happy with the disagree icon, because its gone.
  • SarahSarah Administrator Posts: 1,650 admin
    Hi all, 
    BritBox is now rolling out to BT T2xxx & T4000 devices. The release notes for this are here
    Thanks,
    Sarah
Sign In or Register to comment.