Comments

• ziggyp Member Posts: 5 ✭

  25 August 2020, 8:42AM

  This update seems to have introduced a couple of bugs.
  
  1. You can no longer toggle the mute function while a recording is being fast forwarded/back. Sounds minor but I use this all the time.
  
  2. You cannot go from fast forward/backward straight to pause. The pause button initiates 'play'. You have to press pause again.

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• Stephen Member Posts: 718 ✭✭✭✭✭

  26 August 2020, 11:14AM

  Thanks @ziggyp - point 2 was spotted internally at the end of last week and a dev is fixing it literally now - thanks for 1, someone will give it a check!
  

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• ziggygurr Member Posts: 8 ✭

  27 August 2020, 3:24PM

  I have a T4000 box which has just updated to the current software. Unfortunately I cannot set anything to record nor do my scheduled recordings work.

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• Sarah Administrator Posts: 1,688 admin

  28 August 2020, 8:51AM

  ziggyp said:

  This update seems to have introduced a couple of bugs.
  
  1. You can no longer toggle the mute function while a recording is being fast forwarded/back. Sounds minor but I use this all the time.
  
  2. You cannot go from fast forward/backward straight to pause. The pause button initiates 'play'. You have to press pause again.

  Hi @ziggyp
  Can you please go into the Software Information section of Settings (Main Menu -> Press up to get to the Settings cog -> Software Information) and confirm the information displayed there? If it's easier, you can take a photo and upload it to this thread. 
  Thanks,
  Sarah

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• ziggyp Member Posts: 5 ✭

  28 August 2020, 8:31PM

  Hi Sarah,
  No problem...
  
  

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• ziggyp Member Posts: 5 ✭

  28 August 2020, 9:22PM

  Can I just add what a pleasure it is to get such fantastic support. Really appreciate what you do. Thank you. 

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• chippychip Member Posts: 5 ✭

  17 September 2020, 4:57PM

  ziggyp said:

  This update seems to have introduced a couple of bugs.
  
  1. You can no longer toggle the mute function while a recording is being fast forwarded/back. Sounds minor but I use this all the time.
  
  2. You cannot go from fast forward/backward straight to pause. The pause button initiates 'play'. You have to press pause again.

  Bug 2 seems to have answered the question I just posted "remote playing up" a few minutes ago- Thank christ, I thought it was me!!! Lets hope it's sorted quickly!!
  
  Graham

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• chippychip Member Posts: 5 ✭

  17 September 2020, 5:22PM

  chippychip said:

  ziggyp said:

  This update seems to have introduced a couple of bugs.
  
  1. You can no longer toggle the mute function while a recording is being fast forwarded/back. Sounds minor but I use this all the time.
  
  2. You cannot go from fast forward/backward straight to pause. The pause button initiates 'play'. You have to press pause again.

  Bug 2 seems to have answered the question I just posted "remote playing up" a few minutes ago- Thank christ, I thought it was me!!! Lets hope it's sorted quickly!!
  
  Graham

  Just noticed, that if you pause the live programme, you cannot fast forward anymore, as well as the other 2 bugs!!
  
  Cheers
  Graham

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• Sarah Administrator Posts: 1,688 admin

  18 September 2020, 11:35AM

  chippychip said:

  Just noticed, that if you pause the live programme, you cannot fast forward anymore, as well as the other 2 bugs!!
  
  Cheers
  Graham

  
  Hi @chippychip
  Thanks for letting us know about this. We've just checked this on our end and were able to reproduce it so we've raised the issue with our team to look into. 
  Thanks,
  Sarah
  
  

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• ziggyp Member Posts: 5 ✭

  3 October 2020, 12:42PM

  Huge thanks to the team for fixing the issues I raised in this thread. If only all companies were this proactive and reactive. Great stuff.

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