Persistent deletion of stored Freeview channels DBT2200
We have a YouView Humax DBT2200 box (SW 32.23.50), connected to our Samsung TV using HDMI so get BT subscription channels. The YouView box is connected by ethernet cable to BT broadband / Draytek and to a Freeview roof antenna. (The antenna feed / signal quality is fine direct to this TV and another TV)
The problem is that on (5) occasions now at switch on, we get onscreen banner " You need to set up Comedy Central or add it to your TV package. Press ok for more info." NB we never requested nor want these channels.
There is no escape from this screen using the remote buttons - You
View /BT box does not allow escape, only going to the EPguide, whereupon only
channels from 307 upwards are available. - All the free to air Freeview
channels have seemingly been deleted.
On pressing OK another screen offers 2 options only:
to accept a new package - for £10 or to accept an lesser Starter package for £4.50.
Note the only button is "ok" to accept one or other of these offers. No other suggested route out to quit. (Bad UI design!!)
This now does not allow us to tune to our original BT subscription and Freeview Channels - it now only tunes to channels 307 to 538 – so we are now suddenly denied service.
We have never asked for Comedy Central. We do not want this. We have done nothing to trigger this.
The only fix so far which I discovered is to do an entire rescan of the YouView box - taking 15 minutes or more to complete.
This has occurred 5 times now since June2019. 3 lengthy calls to BT helpdesk unable to fix so far. BT sent us new YouView box (despite my reservations) saying the old one faulty. Still no good, still happening with new box.
Probably spent about 8 hours on this.
Any suggestions, please? Thanks in advance for any help.