BT Sport unlimited

Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
in Discussion
I just on the VIP pack on Wednesday everything went ok all the channels I got are fine include in an hour TV channels but there's only one channel but I haven't got which is in my subscription and that is BT unlimited channel and I've tried everything and BT engineers said everything is ok at there end so if anyone know what to do next at least and manufacturers are done everything that the BT ask me to do scan channels reset the box scanned all channels spell nothing all it says on the channel to subscribe to this channel on 433 anyone got any ideas thanks Ken
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Comments

  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    Access the BT Sport app > Click on 'Channels' > Click on BT Sport 1 HD and let the picture settle. After 30 seconds an option should pop up to watch BT Sport Ultimate instead. Click on it and it should work.
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    Did it work Ken?
    I'm now happy with the disagree icon, because its gone.
  • kodikidkodikid Member Posts: 1,112 ✭✭
    For nearly £70 monthly charge for the VIP pack it better!
    Deacon Blue hit from October 88
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Visionman said:
    Did it work Ken?
    Visionman said:
    Did it work Ken?
    Visionman said:
    Did it work Ken?
    yep thanks
  • RoyRoy Member, Super User Posts: 17,805 ✭✭✭
    Ken Hill1 said:
    Visionman said:
    Did it work Ken?
    Visionman said:
    Did it work Ken?
    Visionman said:
    Did it work Ken?
    yep thanks
    He sounds very persistent 😛
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Just found out today BT customer service didn't do their job properly when they put me on the VIP pack they dip they ticked the Sports Unlimited to go on BT app but they did not tick the box 4K box but is all done now now say that Sports Unlimited wasn't it to go on the box and they're sorry about it it was their problem customer service all day kept on saying it was my speed ain't got enough speed I found out that I was on on the main broadband speed and I had enough speed a lot or speed tests after tests they done and I kept on saying it was me in the end it was them and I kept on apologising
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    edited 13 April 2021, 5:05PM
    I lost BT Sport unlimited again I was watching the football on Saturday on BT Sport unlimited now today BT told me I can't have it because I'm not above 44mb and I only got 42 mg you need 44mg too at I can wash it on BT Sport app . Also on get 4K on the Netflix and on prime video what's the difference between Dean Sports Unlimited
  • John LJohn L Member, Super User Posts: 933 ✭✭
    Ken Hill1 said:
    I lost BT Sport unlimited again I was watching the football on Saturday on BT Sport unlimited now today BT told me I can't have it because I'm not above 44mb and I only got 42 mg you need 44mg too at I can wash it on BT Sport app . Also on get 4K on the Netflix and on prime video what's the difference between Dean Sports Unlimited
    @Ken Hill1,
    that sounds very unfair of BT. Do they want to keep customers? I hope you manage to resolve your problem as a loyal customer. John L

    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Haven't been resolved still the same as still telling me I haven't got enough megabyte
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    edited 13 April 2021, 9:41PM
    The difference is that the BT Sport Ultimate 4k channel has it is called is multicast via the EPG so needs a faster connection and 44mb download speed will be the min speed you will be recommended to watch the channel on the EPG. 
    Where as Netflix and Prime Video is streamed so a lower download speed is needed to watch them in 4k.
    A min of 25mb is recommended for watching Amazon Prime and Netflix in full 4k.
    The faster your internet speed the better foe watching online and surfing the internet at the same time if you also want to do that.
    Hope you get it sorted @Ken Hill1 and the info I gave you was of some help.
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Got it I got another problem I can't turn the boxes on or off it's just the both boxes are now stuck I don't know what's going on I got strong signal in every room
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    This is odd I can watch BT unlimited on the BT Sports app I got Liverpool on at the moment but I still can't watch it on my BT TV 4K box is telling me I'm not subscribed to it
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    edited 14 April 2021, 11:15PM
    For via the app it is streamed and on EPG it multicast.You need a good steady download speed of a min of 44mb/45mb to watch a 4k multicast channel.
    BT must think you don't have a steady min download speed of 44mb/45mb to get BT Sport Ultimate 4k channel on the EPG.
    I take it your on BT FTTC Fibre 1.
    When I renewed my BT FTTC broadband back in Feb, I managed to get FTTC Fibre 2 for the same price of FTTC Fibre 1 with a min guaranteed speed of 54mb but I did say I had been looking to move elsewhere and they asked what other deal I had been looking at after I got put though to 3 deferent people via live online chat.
     I dont have any sports package but have Now TV Big Entertainment plus the HD add on.
  • RoyRoy Member, Super User Posts: 17,805 ✭✭✭
    Ken Hill1 said:
    Got it I got another problem I can't turn the boxes on or off it's just the both boxes are now stuck I don't know what's going on I got strong signal in every room
    Grasp mains connection firmly. Pull.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    Ken Hill1 said:
    Got it I got another problem I can't turn the boxes on or off it's just the both boxes are now stuck I don't know what's going on I got strong signal in every room

    Just pull the plug, Ken. Then plug back in.
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,805 ✭✭✭
    Visionman said:
    Ken Hill1 said:
    Got it I got another problem I can't turn the boxes on or off it's just the both boxes are now stuck I don't know what's going on I got strong signal in every room

    Just pull the plug, Ken. Then plug back in.
    Great minds.....
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Roy ok now thanks buy still got no BT Sport unlimited
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    edited 15 April 2021, 11:36PM
    @Ken Hill1 it's not been called BT Sport Unlimited for well over a year now. It's now BT 4k Ultimate Sports channel.
    I would go back on live online chat with BT and see what they say but from what you say your speed is not the min speed to get the channel on the Youview EPG.
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    According to the BT community forum a lot more customers are having the same problem there is a forum going about this complaint a lot of people are not happy about it you got to have 44 MB to 47 MB 4K channel BT Sport unlimited
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    Hi Ken, having a read of this may help you to understand why your having problems -

    https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/What-speed-do-I-need-for-BT-sport-ultimate/m-p/2004963#M22311
    I'm now happy with the disagree icon, because its gone.
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Darren said:
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

    I've been told that I can't go and upgrade because I'm on the top broadband speed no one told me I cannot upgrade because I'm on a top broadband that's from customer service
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    Forgive me but does the poster mean to say BT Sport Ultimate, as in 4K/UHD.

    this thread is giving me a headache.... lol.

    is there any way to change all the references of Unlimited to Ultimate 
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    Ken Hill1 said:
    Darren said:
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

    I've been told that I can't go and upgrade because I'm on the top broadband speed no one told me I cannot upgrade because I'm on a top broadband that's from customer service
    That's not good if you can't upgrade to BT FTTC Fibre 2. 
    Maybe your line don't support a higher speed and if so that's a shame.
    Have you done a postcode check to see what that says as that's normally 97% accurate in telling you what speed you could be getting and if you could upgrade.
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Darren said:
    Ken Hill1 said:
    Darren said:
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

    I've been told that I can't go and upgrade because I'm on the top broadband speed no one told me I cannot upgrade because I'm on a top broadband that's from customer service
    That's not good if you can't upgrade to BT FTTC Fibre 2. 
    Maybe your line don't support a higher speed and if so that's a shame.
    Have you done a postcode check to see what that says as that's normally 97% accurate in telling you what speed you could be getting and if you could upgrade.
    Ken Hill1 said:
    Darren said:
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

    I've been told that I can't go and upgrade because I'm on the top broadband speed no one told me I cannot upgrade because I'm on a top broadband that's from customer service
    That's not good if you can't upgrade to BT FTTC Fibre 2. 
    Maybe your line don't support a higher speed and if so that's a shame.
    Have you done a postcode check to see what that says as that's normally 97% accurate in telling you what speed you could be getting and if you could upgrade.

    And what I mean is like no one told me about fibre to I didn't know existed Darren said:
    Ken Hill1 said:
    Darren said:
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

    I've been told that I can't go and upgrade because I'm on the top broadband speed no one told me I cannot upgrade because I'm on a top broadband that's from customer service
    That's not good if you can't upgrade to BT FTTC Fibre 2. 
    Maybe your line don't support a higher speed and if so that's a shame.
    Have you done a postcode check to see what that says as that's normally 97% accurate in telling you what speed you could be getting and if you could upgrade.
    Darren said:
    Ken Hill1 said:
    Darren said:
    Maybe you need to think about upgrade to FTTC Fibre 2 with a min speed of 54mb if your phone line can support it but that would cost you a few pounds extra unless you can talk BT in to giving you a discount.
    I got a steady 65mb/66mb 97%/98% of the time with BT FTTC Fibre 2. Used to get about 70mb but BT say the green cabinet that my FTTC comes from is almost full and that could have reduced my speed a little bit but it's not been reduced that much for to keep complaining about it.
    I do like watching sport but not enough to be paying the extra for it each month. That's why I cancelled BT Sport over a year ago when the free BT Sport offer came to an end. Plus BT lost some of the sport that I sometimes watched like the tennis,Scottish football and the Major league soccer. Have got used to not having Eurosport but did miss it to start with as I liked watching the skiing. 
    Im more in to TV shows and TV box sets and if I'm in the mood a movie.
    The VIP package just seems a little dear a month and I could not justify the monthly cost as I would be lucky if I watched any of the sports channels a few times a month.

    I've been told that I can't go and upgrade because I'm on the top broadband speed no one told me I cannot upgrade because I'm on a top broadband that's from customer service
    That's not good if you can't upgrade to BT FTTC Fibre 2. 
    Maybe your line don't support a higher speed and if so that's a shame.
    Have you done a postcode check to see what that says as that's normally 97% accurate in telling you what speed you could be getting and if you could upgrade.
    Know what I mean is they didn't tell me about fibre2 didn't even know there was a fibre2 until you brought it up
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    BT has just got back to me on Twitter and they tell me I am on fibre2 I told me I've been on next for a long time
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    edited 17 April 2021, 8:11PM
    Ken Hill1 said:
    BT has just got back to me on Twitter and they tell me I am on fibre2 I told me I've been on next for a long time
    If your on Fibre 2 then you should be getting a min speed guarantee of at lest 54mb. I would ask BT do check your line with a test. 
    Speeds you are staying is like you are on Fibre 1. Why pay for Fibre 2 speeds if you may be only getting Fibre 1 speeds.
    Do a speed here     https://speedtest.btwholesale.com/ and see what it says. Don't be watching any of the Now channels when you do the speed test as that will not give you a true test of your line speed.
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    Darren said:
    Ken Hill1 said:
    BT has just got back to me on Twitter and they tell me I am on fibre2 I told me I've been on next for a long time
    If your on Fibre 2 then you should be getting a min speed guarantee of at lest 54mb. I would ask BT do check your line with a test. 
    Speeds you are staying is like you are on Fibre 1. Why pay for Fibre 2 speeds if you may be only getting Fibre 1 speeds.
    Do a speed here     https://speedtest.btwholesale.com/ and see what it says. Don't be watching any of the Now channels when you do the speed test as that will not give you a true test of your line speed.no i am 
  • Ken Hill1Ken Hill1 Member Posts: 261 ✭✭
    on i am not 
  • DarrenDarren Member, Super User Posts: 702 ✭✭
    edited 18 April 2021, 11:31AM
    Doing the speed test at the link I gave you will give you a 98% idea of your speed and give you an idea if you are on fibre 1 or fiber 2 FTTC. @Ken Hill1
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