Humax Retail Software Update - New Home Screen

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Comments

  • AdeleAdele Member Posts: 11
    jimb said:
    Adele said:

    This is definitely not new and exciting.   Nobody likes the new set up, it is complicated, records things from iPlayer etc without asking it to and then you have to go a convoluted way round before it allows you to delete it because you can't delete it from that row !!  Recordings are in reverse order and I have yet to find one redeeming feature.   I would hope someone would tell me how to revert to the old display otherwise I am going to be looking for an alternative to Humax.   PLEASE indicate how I can get back to the old view.
    @Adele There is no way to go back to the old view - you've already been told that.
    You are repeating your complaints over and over again. This is your 10th post on this subject. Please stop doing this.
    OK
  • StephenStephen Member Posts: 757 ✭✭✭✭✭
    records things from iPlayer etc without asking it to
    YouView has automatically added things to your watchlist for a long time now, this isn't a new feature with the Home screen, nor is displaying them merged with recordings in the MyTV tab/row.

    and then you have to go a convoluted way round before it allows you to delete it because you can't delete it from that row !!
    Sorry about this. At the moment, you can remove watchlist items in that row with the Rec button (as you can add them with Rec), being able to use the Del button is being fixed internally and will be out in an update hopefully soon.
    Testing on the old Main Menu though, the Del button on Watchlist items would oddly bring up the Action Panel, so I don't know what you were doing before. Plus the display of the items is exactly the same between Main Menu and Home, they appear in reverse order so that you can play the most recent recording or resume your most recent part-watched On Demand content quickly.
  • Rob PRob P Member Posts: 95
    Stephen said:
    ... Plus the display of the items is exactly the same between Main Menu and Home, they appear in reverse order so that you can play the most recent recording or resume your most recent part-watched On Demand content quickly.
    Stephen,
    If the team are looking to make some changes that would actually be useful, personally I would find the ability to resume my most recent part-watched RECORDED content quickly.

    I've got 5 or 6 pages of recordings on my box, and will often want to watch the most-outstanding stuff further down; it'd be great to be able to jump to this quickly, rather than the newest stuff which is easily accessible anyway. 

    So that could be any part-watched programme or perhaps any part-watched series stack that has been recently accessed. THAT would be genuinely useful to me. 
  • countryman2countryman2 Member Posts: 48
    Adele said:
    Oh WOW Countryman2, how did you do that.  My only way of resolving this is to never by Humax again.  This latest update is nothing short of a backward step, confusing, unnecessary and annoying.  Recording what I'm watching on iPlayer when I've not asked it to, is quite ridiculous,  I then have to go back to the Wishlist (another 3 clicks) to remove them.  The recorded programmes are shown in reverse order, stupid, and why I need all that information on the screen I do not know.

    I could post up the details here but they would most likely be deleted.    It's not Humax's fault, by the way.  If you have a YouView box from anyone then you will find that they will all eventually get this awful and pointless update.  
  • NBradshawNBradshaw Member Posts: 1
    Having read all the comments about this particular update (NEW Home Screen) prior to updating my parents youview box. My parents are 78 and 77 years of age, they are familiar with current youview user interface, their box is not internet connected, I update it at regular intervals. This update with the new home screen would substantially confuse them.

    The belittling abuse that appears to be practiced by the people that are coding/UI designing on the youview project/box is astonishing in the 21st century.

    The result of this update I believe the youview box would not be fit for purpose and suggest that all contributors to this forum/post inform trading standards that they will be requiring a full refund of the cost of their youview box which has been made not fit for purpose by those practicing belittling abuse towards consumers and their comments on here.

    It is clear that your design staff and coders need to go back to the drawing board/conference room and have a rethink.

    If the update is forced to anyone that does not wish it my advice to you is to contact trading standards.

    If your coders cannot code an option to turn on/off the new screen layout they cannot be very good coders. That is my belittling abuse towards YOUVIEW, IT IS YOUVIEW NOT YOURVIEW.
  • Tim CTim C Member, Super User Posts: 587 ✭✭
    edited May 10
    Obviously don't update it then. If they have a T2100/T2120 or T4000 I'd suggest updating to the current firmware and then never do it again.
    I did this to my 2 boxes the other day & now I have my network setup to block any further updates. I might change my policy if the Home Screen is customisable in the future.

    Edit:
    Too late now as it's just been released for the remaining units now.

  • TellurisTelluris Member Posts: 1
    One of our YV boxes updated the home screen last night, much to our surprise.  It is supposedly an "improved home screen" - not for us, it is cluttered and a retrograde step.  Clearly some people had too much spare time on their hands during lockdown but didn't use it effectively....
  • LA_1LA_1 Member Posts: 3
    Received the update to my DTRT2100 overnight.

    Having used it now for a few hours I don't mind the aesthetic changes too much and don't feel I'm having to do too many more key presses than I did before. I come to it with the approach that everything has basically shifted 90 degrees but having said all of that, I thought the previous layout was fine. The biggest issue I have is to do with performance.

    The home page takes an age to load in comparison to the original layout (probably because it's having to load so many thumbnails now). Response time to button presses has also taken a hit and the animations when jumping between the new horizontal menus is jerky.

    Once into the unchanged screens (MyTV, Guide etc) performance is on par with that of the previous version (probably because these areas have not had any tweaks).

    This is my first post and I'm doing it in the hope Youview read the feedback from disgruntled users and deliver fixes and improvements to these flaws in future, hopefully quick, releases.

    I can understand the product team wanting to update the look and feel, particularly when comparing to the likes of Sky Q"s UI, but when it's at the cost of performance you've dropped the ball in my opinion. 
  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    @LA_1

    What speed is your internet?

    I have posited that by sheer logic the extra thumbnails must slow down the screen painting, but it’s not observable on my relatively fast broadband.

    So I would be interested to know what speed it is observable at, if you don’t mind saying?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • LA_1LA_1 Member Posts: 3
    Roy said:
    @LA_1

    What speed is your internet?

    I have posited that by sheer logic the extra thumbnails must slow down the screen painting, but it’s not observable on my relatively fast broadband.

    So I would be interested to know what speed it is observable at, if you don’t mind saying?
    70 Mbps.

    I should clarify, it's not super slow but is noticeably more sluggish than before the update.

    The lag is predominantly witnessed with button presses, moving horizontally across the tiles and vertically when switch to each menu group.

    Are you seeing that too?
  • John LJohn L Member, Super User Posts: 835 ✭✭
    @ la_1
    70 Mbps?!  That's very fast. Be Happy! Gosh wish ours was as fast!
    John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 503 ✭✭
    I've got 70mbps too, and I now find my Humax is much slower to respond with the new screen than my TalkTalk box which has still to update.

    The Humax has, I would say, always been the faster of the 2 until this update.
  • jimbjimb Member, Super User Posts: 1,352 ✭✭✭
    I've got 70mbps too, and I now find my Humax is much slower to respond with the new screen than my TalkTalk box which has still to update.

    The Humax has, I would say, always been the faster of the 2 until this update.

    Looks like somebody needs to upgrade their servers 😜
  • LA_1LA_1 Member Posts: 3
    edited May 19
    I've got 70mbps too, and I now find my Humax is much slower to respond with the new screen than my TalkTalk box which has still to update.

    The Humax has, I would say, always been the faster of the 2 until this update.

    I completely agree with you. I also have a TalkTalk box and the Humax was always a faster performer up until the update.

    The Humax has much better hardware so for a software update to have that sort of impact is a concern.

    Lord only knows how the TalkTalk box will handle it. I suspect it will become almost unusable! 
  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    edited May 20
    jimb said:
    I've got 70mbps too, and I now find my Humax is much slower to respond with the new screen than my TalkTalk box which has still to update.

    The Humax has, I would say, always been the faster of the 2 until this update.

    Looks like somebody needs to upgrade their servers 😜
    Do we think that our boxes are getting progressively slower and slower as more and more people are brought onto the new UI, and the YouView servers have to cope with distributing more and more armfuls of thumbnails?

    Which, as we are learning, can’t just be delivered and left onscreen as at present, but will need to be kept synchronised with the activity on our boxes?

    I wonder if YouView’s servers have been sized for the growing static load, let alone the dynamic load that synchronisation would imply?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • jimbjimb Member, Super User Posts: 1,352 ✭✭✭
    Roy said:
    jimb said:
    I've got 70mbps too, and I now find my Humax is much slower to respond with the new screen than my TalkTalk box which has still to update.

    The Humax has, I would say, always been the faster of the 2 until this update.

    Looks like somebody needs to upgrade their servers 😜
    Do we think that our boxes are getting progressively slower and slower as more and more people are brought onto the new UI, and the YouView servers have to cope with distributing more and more armfuls of thumbnails?

    Which, as we are learning, can’t just be delivered and left onscreen, but must be kept synchronised with the activity on our boxes?

    I wonder if YouView’s servers have been sized for the growing static load, let alone the dynamic load that synchronisation would imply?

    That's a good theory Roy. I've had the new UI for quite some time (I was a triallist) and I do have a feeling that it has been getting slower.  :/
  • bikemanbikeman Member Posts: 1
    The new interface is dreadfully slow on my BT humax box. Press a key on the remote and there's a noticeable delay moving the cursor. Its like using an ageing laptop. 

    Was it tested on older youview boxes?  
  • Steve OliverSteve Oliver Member Posts: 87 ✭✭
    Rob P said:
    @Sarah
    Whilst I appreciate that YouView "aim to create a more personalised experience to help you browse and find TV shows and films that are relevant to you", what I want to personalise is how this main menu screen appears, or even if it appears at all, on my box that I purchased. These are the same points that were raised with the introduction of NextGen and they remain to this day.

    1. The Guide line remains completely pointless to me, given that a) I have a Guide button to go here if I want to and b) the channels that are shown to the right are simply the first few in the guide, which I don't use. If I could default these at least to the HD channels 101-105 it would be less useless but as it stands, the entire line is pointless to me.

    2. I don't use the apps any more, those built into my TV are faster and as such the Apps line is completely pointless to me.

    3. When I turn the box on there's maybe a 95% chance I wish to watch a recording. After all, I purchased this PVR device for recording TV programmes. So after waiting for the menu to appear I then have to scroll past the above lines which are useless to me, to get to the recordings that I want to watch. The other 5% of the time I'll want to watch live TV. To do this I might want to use the P+/P- buttons. But wait! They don't do that while the menu is up, they scroll the menu instead. So I have to dismiss the menu first in order to do what I want.

    4. I don't really want to be guided towards TV shows and films that are "relevant to me". I already know what I want to watch, I don't need to be told. 

    What I want from my personalised experience is to be able to switch this menu around, and to have the option not to show it at all on start up.

    At the moment it feels like YouView are personalising the box for them and not for me. Whilst that may be acceptable for subscription customers for which the box is a means to receive subscription content, I am not one of those customers.
    THIS!
  • Steve OliverSteve Oliver Member Posts: 87 ✭✭
    John L said:
    @ la_1
    70 Mbps?!  That's very fast. Be Happy! Gosh wish ours was as fast!
    John L
    I'm running with 500Mbps and it's noticeably slower for me!!! I absolutely hate this upgrade. 
  • DarrenDarren Member, Super User Posts: 533 ✭✭
    edited May 26
    I agree the new UI is a little slower on the BT Youview box as well as the BT Youview retail box but not that slow that is worth complaining about.
    I get 65mb-67mb 98% of the time.
    BT Youview box in living room is connected using TP Link pass though powerline adapters. The other box in my bedroom is connected straight to the BT Home Hub 6(Smart Hub).

  • Tim CTim C Member, Super User Posts: 587 ✭✭
    From a cold start it's very slow to populate all the thumbnails, maybe 10-15secs before you can do anything and that's with the T4000.
    Conversely I have also a Panasonic HWT150 recorder which is a 1 button press to turn the recorder on, which then turns the TV on and sits on my recordings or in the guide if I chose that. Time taken is 2 secs.
  • CherylPCherylP Member Posts: 2
    I absolutely hate it!!!! How can I go back to the old system? If I can't then I am getting a new box that is not YouView. My main problem is with my taped programmes. For a start it has lost all my taped programs bar the last 9 of them! Secondly, whereas before all programs in a series were nicely grouped in one folder, now they are scattered about in date order so I have to go back until I find the first one. Of course if it was before the last 9 then it has gone, presumably for ever!!! How could you even think this is a good idea?????!!!
  • Steve OliverSteve Oliver Member Posts: 87 ✭✭
    CherylP said:
    I absolutely hate it!!!! How can I go back to the old system? If I can't then I am getting a new box that is not YouView. My main problem is with my taped programmes. For a start it has lost all my taped programs bar the last 9 of them! Secondly, whereas before all programs in a series were nicely grouped in one folder, now they are scattered about in date order so I have to go back until I find the first one. Of course if it was before the last 9 then it has gone, presumably for ever!!! How could you even think this is a good idea?????!!!
    Cheryl, I hate it too but I suspect all your recordings are still there. If you enter the home screen, press down 3 times until you're on MyTV and then press Enter you'll see your old familiar recordings screen. HTH.
  • John LJohn L Member, Super User Posts: 835 ✭✭
    CherylP said:
    I absolutely hate it!!!! How can I go back to the old system? If I can't then I am getting a new box that is not YouView. My main problem is with my taped programmes. For a start it has lost all my taped programs bar the last 9 of them! Secondly, whereas before all programs in a series were nicely grouped in one folder, now they are scattered about in date order so I have to go back until I find the first one. Of course if it was before the last 9 then it has gone, presumably for ever!!! How could you even think this is a good idea?????!!!
    @CherylP,
    Your question has also been answered on another thread that you commented on. Have you managed to find the lost recordings yet? John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • barry150475barry150475 Member Posts: 1
    Awful 
    When my soaps record they don't go into my recordings , they only appear on watchlist and link into the app, this means it's harder to know which episode you last watched of you missed a few!
    May leave BT TV if this isn't fixed 
  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    edited June 12
    Awful 
    When my soaps record they don't go into my recordings , they only appear on watchlist and link into the app, this means it's harder to know which episode you last watched of you missed a few!
    May leave BT TV if this isn't fixed 
    Greetings, @barry150475 and welcome to the Community!

    At a guess, you haven’t realised that the MyTV icon on the left of the row that shows your recordings is clickable, and that when you click on it, you go into the same familiar presentation of your recordings, complete, with a thumbnail for each series and each individual programme like you had in the previous release, exactly as it used to appear.

    In effect, YouView have taken the previously horizontal menu, with the single row of thumbnails beneath it that changed as you moved left or right along the row of Menu options, and made it a vertical set of Menu options, each with its horizontal set of thumbnails, all shown at once.

    And the brightly coloured thumbnails make each far lefthand option pale into insignificance, so even anyone who notices them at all may not realise they are clickable and active, and not just static placeholders.

    If it makes you feel any better, you are far from alone in having this difficulty with the new release, and there have been many reports of people not realising how it is supposed to work 😢

    The changes that YouView have made here will no doubt go straight into the top ten UIs in the next book published on UI design - that is, into the top ten UI mistakes that everyone should avoid making 🤡
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited June 13
    Roy said:

    The changes that YouView have made here will no doubt go straight into the top ten UIs in the next book published on UI design - that is, into the top ten UI mistakes that everyone should avoid making.

    No. They are all going this way. Instead of going horizontally they have decided to go vertical.

    You've previously stated you and your wife had no problems getting to grips with it. So why are you telling others it is? 
    I'm now happy with the disagree icon, because its gone.
  • John LJohn L Member, Super User Posts: 835 ✭✭
    edited June 13
    Visionman said:
    Roy said:

    The changes that YouView have made here will no doubt go straight into the top ten UIs in the next book published on UI design - that is, into the top ten UI mistakes that everyone should avoid making.

    No. They are all going this way. Instead of going horizontally they have decided to go vertical.

    You've previously stated you and your wife had no problems getting to grips with it. So why are you telling others it is? 
    Visionman said:
    Roy said:

    The changes that YouView have made here will no doubt go straight into the top ten UIs in the next book published on UI design - that is, into the top ten UI mistakes that everyone should avoid making.

    No. They are all going this way. Instead of going horizontally they have decided to go vertical.

    You've previously stated you and your wife had no problems getting to grips with it. So why are you telling others it is? 
    I think you will find you are wrong there @visionman. Indeed, many users have not found it user-friendly. I myself, worked it out straightway when it was first released to trialists. I use a number of pvrs, so simply think: remote control, either up down left right back ok are the standard main commands, but not everyone is quick with logic or adjusting quickly to new layout. Everyone is different and it was released to boxes without much notice to users. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    Visionman said:
    Roy said:

    The changes that YouView have made here will no doubt go straight into the top ten UIs in the next book published on UI design - that is, into the top ten UI mistakes that everyone should avoid making.

    No. They are all going this way. Instead of going horizontally they have decided to go vertical.

    You've previously stated you and your wife had no problems getting to grips with it. So why are you telling others it is? 
    It isn’t the horizontal versus vertical thing per se at all.

    And we had no trouble with it because we never used the thumbnails shown, because there was never anything in the row that interested us. And we knew that the icon on the left led to where the option on the horizontal menu used to take you.

    And even now, once that’s been explained, the people we have been explaining it to shouldn’t have any more trouble.

    But what I didn’t expect, never dreamed of, is the number of people on here, and no doubt on the BT Community also, completely missing the new logic, and genuinely thinking that the new layout is disastrous because the row of thumbnails is all there is now.

    So I look at the new layout with their eyes, and see what they see, and I realise something I never saw in all the run-up to this release; it’s easy to make this mistake, and it isn’t a dumb thing to do, either.

    Though it wouldn’t matter if it was; something I’ve learned from years of computer system development is that if a lot of people are making what you might like to dismiss as a ‘stupid mistake’, then it’s not them that are stupid, it’s your design, and you’d better correct it, quick.

    Which I have suggested YouView might be able to do by making the leftmost icons ‘pop’ when the focus is on their row; though even that might not be truly effective, or be just a stopgap until this is looked at again.

    And I did get thoroughly caught out by something in Windows 10, trying to match the Windows 7 multi-pane display of Windows Explorer; I must have struggled with it for 30 minutes, almost giving up and deciding it couldn’t be done, until I found that what looked like a menu with two sub menus was actually three options, and clicking the ‘top menu’ actually got you to a third option, which was the one I needed.

    And the only thing the Windows designers should have done different was given the three options the same font, weight, and indentation so they looked like three options, instead of like a menu leading to two options.

    And the trail of comments on this issue, in the Windows support group where I found the answer after giving up on what I could intuit, showed that countless people had lost countless hours struggling with this, and all because of a bad bit of UI design 😢
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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