There is 24/7 BT TV support by telephone, but it’s generally reckoned that you will fare better on the website.
@Stephen at YouView has one, though, and maybe others there too, so they might be along to help; but BT will certainly want to know about this, if it’s a bug with the new box.
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
@braysoj1 from the Youview announcements there seems only to have been the initial launch software for this new box yet you mention an Update being performed. has your box been continuously connected to a working broadband connection with a working aerial connection ?
Hi @braysoj1 Welcome to the forum We can see that you've contacted us and BT on Twitter and BT have responded, have they been able to assist you with this issue at all? Thanks, Sarah
I had this same issue the other day but on a Humax T2000 box. It followed deleting some shows from series stacks. I think it was newer shows that I'd seen elsewhere leaving older unwatched ones in the stack. I noted that backing out of the stack left me in an unexpected place in the MyTV page - ie not on the top-level tile for the stack I had been in, but also because the newest show in the stack was now older than it was when I entered it the stack had moved down the MyTV onto the next page (if that makes sense...). I was then on that same next page but not on the stack I expected.
Anyhow, it was after deleting at least 2 or 3 shows this way I then pressed info on another show and got the same blank info panel, on everything that I tried and however I tried to get to it:
if I recall, turning the box off and on resolved, so perhaps not as serious as the originally-reported issue.
been shown on tv and TV guide
Comments
First one of these we’ve seen.
This looks like a bug with this particular model.
I guess you must have got it from BT, and you are a BT TV subscriber, so best take it up with BT:-
https://support.youview.com/useful-contacts/
There is 24/7 BT TV support by telephone, but it’s generally reckoned that you will fare better on the website.
@Stephen at YouView has one, though, and maybe others there too, so they might be along to help; but BT will certainly want to know about this, if it’s a bug with the new box.
Speaking of the Useful Contacts page above, I note apparently conflicting entries for BT Broadband support:-
Under Box and TV service providers:-
BT Broadband Only customers 0808 100 6116
Lines open Mon - Fri: 9am - 5:30pm Sat: 9am - 2pm
Under Broadband providers:-
Call
0800 111 4567
Lines open
24 hours, 365 days
And both are different from this BT page:-
https://www.bt.com/help/contact-bt/technical-support/broadband
Whichever it is, I thought I had 24/7 broadband support from BT, and would be taken aback to find I hadn’t.
from the Youview announcements there seems only to have been the initial launch software for this new box yet you mention an Update being performed.
has your box been continuously connected to a working broadband connection with a working aerial connection ?
Welcome to the forum
We can see that you've contacted us and BT on Twitter and BT have responded, have they been able to assist you with this issue at all?
Thanks,
Sarah
Anyhow, it was after deleting at least 2 or 3 shows this way I then pressed info on another show and got the same blank info panel, on everything that I tried and however I tried to get to it:
if I recall, turning the box off and on resolved, so perhaps not as serious as the originally-reported issue.