BT Sky Internet channels not connecting from EPG on Humax Box

fusemunkfusemunk Member Posts: 40 ✭
in Support
BT Sky internet channels works fine on two BT Youview boxes.  It was working fine, but now my Humax DTR T2000 box has trouble connecting to the Sky internet channels from the EPG or punching in the channel number.  Eventually it will come on. It has a message of bad connection from router, however all connections are fine and it used to work fine.  
Has something changed with the Humax software??

Comments

  • RoyRoy Member, Super User Posts: 17,794 ✭✭✭
    @fusemunk

    I suggest you reboot both, router first.

    And I will take this as yet another opportunity, @Sarah, to bang on that YouView boxes should record and show you the date last updated, as well as or instead of the date last checked, which might help resolve those nagging doubts as above.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • fusemunkfusemunk Member Posts: 40 ✭
    Thanks Roy, tried the rebooting but no change.  It feels like a software error in the Youview OS that has a delay in connecting to the first request for an internet channel.  After a minute it establishes the channel then changing to others works fine. 
    It still works fine when going to iPlayer and other Internet services.
    Not a disaster just a pain.
  • fusemunkfusemunk Member Posts: 40 ✭
    If you move away from the internet channel to an over the air, then go back it's slow again reestablishing the connection.  Maybe the delay is in resolving my Sky account to show the channel?
  • zulu17zulu17 Member, Super User Posts: 1,175 ✭✭✭
    How many Youview boxes do  you have connected to your router at a time.?  Are you constantly switching the  actual box used for your BT Tv subscription channels ?
  • fusemunkfusemunk Member Posts: 40 ✭
    3 boxes - 2 BT and 1 Humax.  All with Sky channels in operation from the standard EPG.

    I don't need to switch the boxes - I can watch different Sky Sports on all boxes without any changes.
  • RoyRoy Member, Super User Posts: 17,794 ✭✭✭
    fusemunk said:
    3 boxes - 2 BT and 1 Humax.  All with Sky channels in operation from the standard EPG.

    I don't need to switch the boxes - I can watch different Sky Sports on all boxes without any changes.
    @fusemunk

    https://www.bt.com/help/tv/getting-set-up/can-i-watch-bt-tv-in-more-than-one-room-

    You can get BT TV in a second room with Extra Box. This gives you an additional non-recordable TV box, or recordable TV box, to watch BT TV in another room, at the same time. You can watch all the channels and Catch Up and On Demand services that you can view on your main box (excluding Sky Sports and Sky Cinema).

    and

    Your BT TV services are delivered through your broadband connection, so additional boxes increase the reliance on broadband speed. We have limited Extra Box to two boxes to make sure you get the best possible experience.

    So I’m confused. I imagine the ‘excluding’ in the first paragraph above may have changed since the Now deal, and BT never updated the page.

    But you have two Extra boxes as well as a primary, and you can use all three at once (so you must have Boost, I guess); and so BT are behind in updating the second paragraph also?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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