Unable to access My4 through my talktalk you view box

sharonshropshiresharonshropshire Member Posts: 4 ✭
in Community
I've just tried to access My4 & a message keeps coming up saying that there's been a problem connecting to My4 & to retry. However, this doesn't work. It was working fine up until today, is anyone else having issues?

Comments

  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 20 October 2021, 1:44PM
    @sharonshropshire

    There’s My5 and there’s All4, but no My4, alas, so which one is it?
    [Edited out as per @Tim C’s correction, for which I am indebted]

    There’s My5 and there’s All4, but My4 is a subset of All4; so, can you access All4, but not My4 within it, or can you not access All4 at all?

    If you are having trouble with either All4 generally, or My4 within it, though, here’s @Anaglypta’s latest post about this, which may shed some light on All4’s present difficulties, and how they are impacting various of the services provided by them and to them:-
    https://community.youview.com/youview/discussion/comment/19011291/#Comment_19011291
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Tim CTim C Member, Super User Posts: 622 ✭✭

    https://www.channel4.com/my4

  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 20 October 2021, 1:43PM
    Tim C said:


    https://www.channel4.com/my4
    @Tim C

    Thank you; I stand corrected, and have modified my posting above accordingly. Apologies to all.

    The internet service I have at present will not allow me to follow your link, as it is designed to block streaming services, and seems to be taking a rather broad-brush approach to this, but I should be able to look at it this weekend, or whenever I get in range of some decent 3G instead of EDGE, whichever is sooner 😢
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Tim CTim C Member, Super User Posts: 622 ✭✭

    I took no pleasure in correcting you.

    To hell with it that's lie. :):)

  • jimbjimb Member, Super User Posts: 1,425 ✭✭✭
    Tim C said:

    I took no pleasure in correcting you.

    To hell with it that's lie. :):)


    Enjoy. 
    It's a rare event  :p
  • kodikidkodikid Member Posts: 1,113 ✭✭
    🤮
    Deacon Blue hit from October 88
  • sharonshropshiresharonshropshire Member Posts: 4 ✭
    Hi, I've tried to access all4  through my you view box, I was watching it fine with no problems over the weekend but since Tuesday when trying to access it a message comes on screen saying ' There's been a problem connecting to My4, please retry'.' It also gives me the option to sign out . I've spoken to someone at channel 4 who wasn't helpful at all & didn't know if it was a problem after the recent fire or not? I just wondered if anyone else has had problems with this? Obviously I've tried rebooting. Many thanks
  • SarahSarah Member Posts: 1,812 admin
    sharonshropshire said:
    Hi, I've tried to access all4  through my you view box, I was watching it fine with no problems over the weekend but since Tuesday when trying to access it a message comes on screen saying ' There's been a problem connecting to My4, please retry'.' It also gives me the option to sign out . I've spoken to someone at channel 4 who wasn't helpful at all & didn't know if it was a problem after the recent fire or not? I just wondered if anyone else has had problems with this? Obviously I've tried rebooting. Many thanks
    Hi @sharonshropshire
    Are you experiencing similar issues/errors on other apps on YouView or is it just the All4 app?
    Thanks,
    Sarah
  • sharonshropshiresharonshropshire Member Posts: 4 ✭
    Hi Sarah, thanks for your reply. I'm able to access the other apps such as my5 & i player etc, it's only the all4 that I'm not able to access.
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    Tim C said:

    I took no pleasure in correcting you.

    To hell with it that's a lie. :):)

    @Tim C

    I like a person who can lie honestly 😛
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SarahSarah Member Posts: 1,812 admin
    sharonshropshire said:
    Hi Sarah, thanks for your reply. I'm able to access the other apps such as my5 & i player etc, it's only the all4 that I'm not able to access.
    Thanks for letting me know. When you get into the app, are you able to check the app version (Settings > Help&Info> FAQ number in top right corner)? If not, when the All4 app loads to you'll see either yellow and white animated square dots or a 'swish', if you can let us know which you get that'd be helpful for us. 

    Thanks,
    Sarah
  • sharonshropshiresharonshropshire Member Posts: 4 ✭
    Hi Sarah, thank you for your help, it's miraculously working this morning. I tried to access the app & was able to re sign in & access all programmes. It's obviously related to the recent issues that channel 4 had with the fire, although when I rang them earlier this week they denied all knowledge of it. Thanks again for your replies.
  • SarahSarah Member Posts: 1,812 admin
    sharonshropshire said:
    Hi Sarah, thank you for your help, it's miraculously working this morning. I tried to access the app & was able to re sign in & access all programmes. It's obviously related to the recent issues that channel 4 had with the fire, although when I rang them earlier this week they denied all knowledge of it. Thanks again for your replies.
    That's good, thanks for letting us know that it's fixed! If this changes at all let us know and we can try and assist further :) 
    Thanks,
    Sarah
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 24 October 2021, 9:42AM
    Tim C said:

    https://www.channel4.com/my4

    Very useful. I just got rid of all those dog-ends of programmes we had watched except the credits, and a couple of clunkers we had bailed out of.

    Shame you can’t do this on All4 on the TV itself 😢

    (Note to YouView’s censorship algorithm; ‘ ****’ in the context I originally used it above is a cigarette, not a homosexual).
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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