ITV Hub unavailable on 1st gen YouView devices

SarahSarah Member Posts: 1,812 admin

From January 2022, ITV will be updating their content protection technology which means new shows will no longer be available to watch on first generation YouView devices (T1000, T1010 & DN370T devices).

For more information, see our article here.

Thanks,
Sarah 

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  • RoyRoy Member, Super User Posts: 17,382 ✭✭✭
    edited 17 November 2021, 11:06PM
    @Sarah

    What is the user experience going to be when attempting to watch a recent programme on one of the affected devices?

    Will users be able to tell which programmes will play, and which won’t, without actually trying them?

    Will later devices need an update so they can play the new programmes, or are they already capable, perhaps from an earlier maintenance release?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 616 ✭✭
    Despite the link to TalkTalk, there is no article.
    I've alerted them and content manager now on the case.
  • SarahSarah Member Posts: 1,812 admin
    Despite the link to TalkTalk, there is no article.
    I've alerted them and content manager now on the case.
    Hi Steve, 
    It's not a standalone article dedicated to the ITV Hub changes but the article from TalkTalk with this info in is here. It's the first result when you search for ITV on the TalkTalk help page. 

    Roy said:
    @Sarah

    What is the user experience going to be when attempting to watch a recent programme on one of the affected devices?

    Will users be able to tell which programmes will play, and which won’t, without actually trying them?

    Will later devices need an update so they can play the new programmes, or are they already capable, perhaps from an earlier maintenance release?
    Hi Roy, 

    From January, new content will not be available to watch on-demand through the ITV Hub app. However due to the metadata, it will still appear in the UI that it can be watched on-demand but when the app gets opened, the user will see the message saying that it's not available to watch on their device. Content which is available on the app before these changes begin will still be available on ITV Hub until it expires and gets removed.

    Any non-first gen devices will be able to play content without any issues and do not need to do anything, this is only affecting first gen devices.

    Thanks,
    Sarah
  • kodikidkodikid Member Posts: 959 ✭✭
    The near complete apathy at this announcement shows how many of the effected devices are still in operation...or the popularity of this rapidly declining community 
    Ignore this if you disagree. Oh wait I just remembered I don't give a 
  • RoyRoy Member, Super User Posts: 17,382 ✭✭✭
    No Hub hubbub, bub?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • TrudyTrudy Member Posts: 5
    edited 12 December 2021, 7:11AM
    Not happy at all with this !!!
    Why mess about with things?  And fix something that isn't not broken ?
    Another obsolete machine in the landfills and more costs to people to replace, for the likes of my elderly mother.!!

  • TrudyTrudy Member Posts: 5
    So what do we replace with to record on? Mt mother doesn't have the internet, but records and watches the soaps on her youview box.

  • RoyRoy Member, Super User Posts: 17,382 ✭✭✭
    edited 12 December 2021, 10:21AM
    Trudy said:
    So what do we replace with to record on? My mother doesn't have the internet, but records and watches the soaps on her youview box.
    Greetings @Trudy and welcome to the Community!

    It isn’t the ITV channels, the ones your mother records from, that are affected.

    It’s just the ITV Hub, which is the internet catchup service from ITV, that will no longer be available on the old black YouView box, the T1000, and its near contemporaries, the T1010, and DN370T.

    Accordingly, as she hasn’t got the internet anyway, she won’t be affected at all!
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 17,382 ✭✭✭
    edited 12 December 2021, 10:15AM
    Trudy said:
    Not happy at all with this !!!
    Why mess about with things?  And fix something that isn't not broken ?
    Another obsolete machine in the landfills and more costs to people to replace, for the likes of my elderly mother.!!
    @Trudy

    Having hopefully reassured you that your mother won’t be affected, this is to answer your other point.

    The T1000 YouView box, like my membership of this Community, has just passed its ninth birthday. State of the art at the time, it has now been left behind by the greater power of subsequent boxes, and there are already many apps and features it can’t support.

    Most TVs from 2014 and earlier have lost their smart apps to the march of progress, even the BBC iPlayer; that this is the very first app the Day 1 YouView boxes will be losing is quite a feat.

    For the app developers, keeping the old devices covered adds to the complexity of each release, especially allowing for their lack of speed, and sometimes retaining support for old devices means that you just can’t add the latest features. So there comes a time when the developers decide not to support the very old devices.

    So, you might ask, why not just keep the original app on the YouView box? The answer is that what the developers have to produce is not just new apps for us to download, but a backend system that supports every user device out there, no matter what version of the app it is running. 

    So dropping support for a user app has two aspects; no longer supporting the existing app in the backend, and not providing a more modern replacement for it.

    Which is what ITV have decided to do, by providing a new app no longer held back in any way by the limitations of the old device.

    But these days, nobody has to replace a £1000+ TV, or even a £250 YouView box, because apps on it go obsolete. A £30 stick, from Roku or Amazon, will keep it up to date with all the very latest versions of the catchup apps (for those who have the internet).

    The 2012 Samsung TV in our back bedroom, still running perfectly as a TV, but largely devoid of its original smart apps, is now smarter than it ever was thanks to the Amazon Firestick we have added, plugged in to HDMI 1.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 616 ✭✭
    Trudy said:
    So what do we replace with to record on? Mt mother doesn't have the internet, but records and watches the soaps on her youview box.

    If your mother is like my mother in law, she probably has a landline, for which she is paying more for than an internet package that includes free calls.

    We convinced the mother in law to switch and we kept an eye on the expiry date so that we could renegotiate the contract when due.

    Whilst she didn't use a computer or tablet we introduced her to the catch up facilities via a Firestick, as @Roy has said, and there is the added benefit, you too will be connected when visiting.
  • TrudyTrudy Member Posts: 5
    Roy said:
    Trudy said:
    So what do we replace with to record on? My mother doesn't have the internet, but records and watches the soaps on her youview box.
    Greetings @Trudy and welcome to the Community!

    It isn’t the ITV channels, the ones your mother records from, that are affected.

    It’s just the ITV Hub, which is the internet catchup service from ITV, that will no longer be available on the old black YouView box, the T1000, and its near contemporaries, the T1010, and DN370T.

    Accordingly, as she hasn’t got the internet anyway, she won’t be affected at all!

    Thank you all for putting my mind at rest.
    I may have misread sorry. 
    I thought it meant that the the ITV hub was going in January, and no new programs, then slowly loosing all the other overtime?
    My mistake then sorry.

  • TrudyTrudy Member Posts: 5
    Hi
    No she doesn't even have a landline, so no go there lol.
  • TrudyTrudy Member Posts: 5
    Thank you for the welcome.
    I didn't even know this group existed until the message about ITV hub came up on my tv. Then I did a search for answers and found the group.
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 616 ✭✭
    @Sarah, is there an issue with the ITV hub and 2nd generation TalkTalk boxes? We are seeing a few customers on the TalkTalk forum having issues on the 372T and 360T boxes.
    I've checked my box and can play OK, but others can't.
  • SarahSarah Member Posts: 1,812 admin
    @Sarah, is there an issue with the ITV hub and 2nd generation TalkTalk boxes? We are seeing a few customers on the TalkTalk forum having issues on the 372T and 360T boxes.
    I've checked my box and can play OK, but others can't.
    Hi @Stevef_fr8ys
    We raised an issue with ITV last week about content in the guide not showing as being available on demand in ITV Hub despite it being available to watch there. We're currently testing a separate issue where some content gets stuck on loading when launched within the app but it's not affecting all content, it does seem to be only on TalkTalk devices so far. Do these sound like the issues mentioned? 
    Thanks,
    Sarah

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 616 ✭✭
    @Sarah, yes, both these issues have been reported.

    Steve
  • fre55diefre55die Member Posts: 170 ✭✭
    edited 1 February 2022, 12:38AM
    Hi @Sarah, my Humax T2000 was freezing at the end of each of the ad breaks on the hub whilst catching up on The Good Karma Hospital at about 7.30 PM on Friday 28/01. So it's not just a Huawei problem in my opinion. I'm sure that fairly recently my ROKU has also similarly frozen a couple of times. The trouble is that it's a very erratic problem and I haven't been able to replicate the problem today.

    I'm a TalkTalk customer so I'm wondering if it could be a TT feed problem if you're only seeing it on Huawei devices, as most people will only be using the ISP supplied YV box.


  • SarahSarah Member Posts: 1,812 admin
    From today, the ITV Hub app will no longer be supported on YouView Generation 1 devices.

    Please head to another device to continue enjoying all of your favourite ITV shows via the ITV hub app.

    If you're a BT TV customer and wish to upgrade or recontact your TV package, call 0800 800 150 and select option 2 for TV & Sport, then option 1 for Sales. Otherwise BT will be in touch soon.

    If you’re a TalkTalk TV customer, visit TalkTalk TV Support and search ITV for more information.

    Thanks,
    Sarah
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