BT/YouView box will not delete some recordings

MasherMasher Member Posts: 2
Have a BT box with YouView button on remote. The programme layout has been changed recently (why can't they leave well alone?) and now I cannot delete some watched programmes. For example I have recordings of the Ashes Tests and I cannot delete them but I have other programmes that I can delete. Any ideas?

Comments

  • RoyRoy Member, Super User Posts: 17,275 ✭✭✭
    @Masher

    Greetings @Masher, and welcome to the Community!

    YouView’s motto is ‘If it ain’t broke, let’s fix it anyway’, while things that have been broken for years are never addressed, e.g. ‘Accurate Recording’ being the only timing mechanism when Freeview don’t mandate that broadcasters have to use it. To give but one egregious example.

    Where are you trying to delete these Ashes recordings from, and what happens, exactly?

    And have you tried clicking on the MYTV tile on the left of the Recordings & Watchlist line? 

    This will get you to the old familiar ‘Recordings  Watch List  Scheduled’ screen, from where you can delete your Ashes recordings in one step, just as in the good old days.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • MasherMasher Member Posts: 2
    Thank you. The MYTV tile did it. Silly me I was just scrolling across to the programme tile.
  • RoyRoy Member, Super User Posts: 17,275 ✭✭✭
    @Masher

    Do not be embarrassed; this is one of those UI traps where it is only obvious once you know, and many people before you have trodden the same path.

    From YouView’s point of view, they just took the old horizontal menu and rotated it 90 degrees from 3 o’clock to 6 o’clock, thus allowing them to show all the thumbnails for all the options at once. And why wouldn’t people realise that the new icons on the left of each row were the new presentation of the old main menu options?

    But from the user’s point of view, it wasn’t at all obvious that this was the transpose that had been made, and these little and rather drab icons on the left of each row just looked like passive headers for the rows, with no indication that they actually did anything, let alone that what they did was the full facilities that the old menu options provided.

    I suspect that YouView are still a bit bewildered that people had this difficulty; and this is one of the pitfalls of poor discoverability.

    I’ve suggested several things that YouView could do here; make these icons bigger and less drab, to emphasise that they are more important that the currently more prominent brightly coloured thumbnails to their right; and maybe make them ‘pop’ as you scroll over them.

    But to no effect; and until this, or something like it is done, people will continue to hit the issue that you did 😢
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • kodikidkodikid Member Posts: 883 ✭✭
    I suspect that youview couldn't give two primates for existing users. 
    This new UI was made for the pro box, new box new UI.
    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 17,275 ✭✭✭
    kodikid said:
    I suspect that youview couldn't give two primates for existing users. 
    This new UI was made for the pro box, new box new UI.
    @kodikid

    And have the archbishops delivered a UI that works on it, or just the same rather opaque one we owners of amateur boxes get?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • kodikidkodikid Member Posts: 883 ✭✭
    Well it works for me, but I have been using youview since 2015 so pretty used to its various incarnations. 
    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 17,275 ✭✭✭
    kodikid said:
    Well it works for me, but I have been using youview since 2015 so pretty used to its various incarnations. 
    Umm - being a box that takes seven years to master is not exactly a good recommendation for YouView, though, is it? 😛
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • kodikidkodikid Member Posts: 883 ✭✭
    I'm afraid it doesn't matter if youview receives recommendations. It's time in the sun has passed. It only really exists in the small print of a BT document. 
    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 17,275 ✭✭✭
    kodikid said:
    I'm afraid it doesn't matter if youview receives recommendations. It's time in the sun has passed. It only really exists in the small print of a BT document. 
    3 million YouView box owners might beg to differ.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • kodikidkodikid Member Posts: 883 ✭✭
    And where prey when these boxes cease to function anymore will those alleged millions find a replacement??

    Ignore this if you disagree. 
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 581 ✭✭
    kodikid said:
    And where prey when these boxes cease to function anymore will those alleged millions find a replacement??

    If TalkTalk are to believed, they won't need one as everyone is streaming and using catch up these days!!!!

    At least that's their reason / rationale for only issuing non recordable boxes these days.
  • kodikidkodikid Member Posts: 883 ✭✭
    edited 7 January 2022, 4:01PM
    Same with Sky and their Sky glass set up.
    To be honest I just couldn't live with the relentless repetitive ad's on itv and the like. Give me a pvr any day to joyfully skip through the ad's. 

    Ignore this if you disagree. 
  • RoyRoy Member, Super User Posts: 17,275 ✭✭✭
    kodikid said:
    And where prey when these boxes cease to function anymore will those alleged millions find a replacement??

    Why do you think I am stockpiling them? 😛
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • kodikidkodikid Member Posts: 883 ✭✭
    Good to know.
    Ignore this if you disagree. 
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