Comments

• jimb Member, Super User Posts: 1,425 ✭✭✭

  10 January 2022, 9:13PM

  So where does 32.53.0 fit into this?
  (This is what my T4000 is currently running.)
  
  

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• Louise Murdoch Administrator Posts: 146 admin

  11 January 2022, 3:14PM

  Hi @jimb
  
  There are currently two live versions on the BT base, but all will be updated to 32.128.0 in a phased rollout.
  
  Thanks,
  Louise.

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• thehornets Member Posts: 3 ✭

  24 January 2022, 9:57PM

  I've had the updates , but my box is running slow, the response to the remote is terrible ☹

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• gavb Member Posts: 1 ✭

  25 January 2022, 1:53PM

  As a result of the latest update my BT TV signal no longer works.  I have a high signal strength and lowish quality, it has worked fine for a year.
  
  If I completely bypass the YourView BT box by joining the TV wires together rather than the in and out at the back of the YourView box TV signal is fine.    An engineer visited today and tried a different BT Box it is the same.
  
  To illustrate the problem, see images below you can see it working without the BT box connected.
  
  Picture on BT Box
  
  
  
  If I then disconnect TV cable from BT Box and and connect In / Out cables together to go direct to the TV
  
  
  
  The picture without the BT Box looks like this:
  
  
  

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• John L Member, Super User Posts: 933 ✭✭

  25 January 2022, 4:44PM edited 25 January 2022, 10:13PM

  @gavb,
  Welcome to the forum. Without using a BT engineer, have you tried doing a full retune yourself? UNPLUG aerial to Youview, retune to receive ZERO channels (clears box channel memory), then replug in aerial feed to Youview box & retune again. See if this makes any difference.  You also mention signal/quality. The quality could be faulty coax lead, maybe something else in your aerial setup. Youview boxes are sensitive if there is a problem or interference from another piece of equipment. Are you talking about all your tv channels?
  
  Testing the HDMI cable might be worth another check if related to your problem? I do know that I solved a problem with mine some time back/now resolved. HDMI cables can affect boxes HD signal quality & the cause in my case was from the tv hdmi to the Youview box. It can reduce signal quality on com7/8 channels. Have you compared signal strength on various channels? I wonder what tests/checks the engineer did . . . ? 
  
  Are you familiar with Youview settings menu? Looking at your Youview menu, (click on cog at top of your screen) within Tv signal section, can you check to see if the RF is turned ON? This provides feed to your TV's built-in tuner - might be the problem if turned off. if you have connected Tv via your Youview box the feed is needed - that's why your tv works perfect without box. If I was a gambling man (i'm not!), I bet this is the problem, unless Youview box is totally faulty, but you mention BT engineer tried another one without success. Be interested to know how you get on. Hopefully happy news when you report back.
  
  If this doesn't work, please let forum know. Might be a simple fix doing a maintenance mode (option 2) reset. Further details can be found typing on search bar at top of page under Help/support. John L

  Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 

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• Roy Member, Super User Posts: 17,812 ✭✭✭

  25 January 2022, 11:25PM edited 26 January 2022, 9:06AM

  @gavb
  
  What is the model of the box? Was the one the BT engineer brought the same? As there seems to be a problem with the latest BT ‘Pro’ box, caused not by an update, but by ongoing Freeview channel changes. Though if you've had yours a year, I’m guessing it isn’t the new box.
  
  And I guess if you had an engineer out, you have a BT TV subscription, so this is very much BT’s issue to fix; but let’s see if we can’t narrow the possibilities down a bit.
  
  Coupling the aerial leads together shows that the aerial signal is good enough to work the TV.
  
  But what exactly is the situation when the aerial leads are plugged into the YouView box?
  
  With the box switched On, you should be able to see the TV picture from the TV tuner, whether the YouView box is tuned or not. Does this work?
  
  With the box in Standby, you should be able to see the TV picture on the TV, whether the YouView box is tuned or not, as long as the RF Passthrough setting on the YouView box that @John L mentioned  is On. Does this work?
  
  With the box off at the mains, or via the switch at the back, no passthrough of the aerial signal to the TV is possible. Is this your expectation in these circumstances?
  
  Assuming you get this far, it then becomes a question of the HDMI connection to the TV.
  
  With the YouView box tuned, do the TV channels appear on the TV when the HDMI input the YouView box is on is selected?
  
  If not, can you watch catchup via the apps?
  
  Can you watch recordings you have made?
  
  I know you are going to say ‘no’ to one of these things, and maybe more than one, but it is helpful for a diagnosis to say which, exactly.
  
  I would add in passing that to a YouView box, a high signal strength with low quality is like somebody SHOUTING in your ear, deafening you, and the recommendation is, perhaps paradoxically, an attenuator in line with the aerial, reducing the signal strength and so allowing it to be clearer, like someone stopping shouting and just speaking normally.
  
  I have a variable one, a few quid from Maplins (RIP), or Amazon, for such purposes.

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

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• mb1 Member Posts: 20 ✭

  26 January 2022, 10:08AM

  My 2100 had been in a "locked" (red light) condition and not come back from "Smart Standby" for two nights running earlier this week.  In the end I got fed up of it, so did the option to wipe / keeping recordings / download online software.  This morning it does seem to have done the trick and came back from Smart Standby with no issues.  It seems more responsive, if anything.  I do still think these hidden recovery options should be visible to end users and able to be selected from the main settings menu.  Non-techy users shouldn't have to have only one option, which is to lose their recordings by default!

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• jonesh Member, Super User Posts: 1,713 ✭✭✭

  26 January 2022, 1:29PM edited 26 January 2022, 2:30PM

  mb1 said:

  My 2100 had been in a "locked" (red light) condition and not come back from "Smart Standby" for two nights running earlier this week.  In the end I got fed up of it, so did the option to wipe / keeping recordings / download online software.  This morning it does seem to have done the trick and came back from Smart Standby with no issues.  It seems more responsive, if anything.  I do still think these hidden recovery options should be visible to end users and able to be selected from the main settings menu.  Non-techy users shouldn't have to have only one option, which is to lose their recordings by default!

  On the rare occasion that our box has locked up, an eight second reset has put it right.
  

  Instructions in Restart your box, https://support.youview.com/youview-box/box-and-remote/box-wont-switch-on/.
  

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• Jp888 Member Posts: 1 ✭

  19 February 2022, 11:05PM

  Hi All, 
  I am unable to load the My5 app since this update, any ideas would be greatly appreciated.
  Thanks

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• Roy Member, Super User Posts: 17,812 ✭✭✭

  20 February 2022, 9:52AM edited 20 February 2022, 9:53AM

  Jp888 said:

  Hi All, 
  I am unable to load the My5 app since this update, any ideas would be greatly appreciated.
  Thanks

  Greetings @Jp888 and welcome to the Community!
  
  For a first fix attempt, try @jonesh’s advice a few postings above this one.
  
  If you still have the problem after that:-
  
  

  You can’t add apps to a YouView box, so I presume you mean the app won’t start?
  
  What box model have you got, are you sure from Settings that it is running this new update, and what happens exactly when you try to run it?
  
  Can you get all the other players OK?

  
  Who is your ISP, and is the box on subscription?
  

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

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• pfm Member Posts: 3 ✭

  6 March 2022, 7:04PM

  Hi All,
  
  Signed up to this forum to post my problem.
  
  The latest update breaks the britbox app on my dtrt2110 box. I tried a software reset and a factory reset (keeping recordings) through maintenance mode, which works until the software automatically updates. Is there another fix, or is there a way to stop the update?
  
  Thanks.

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• Roy Member, Super User Posts: 17,812 ✭✭✭

  6 March 2022, 10:39PM edited 6 March 2022, 10:40PM

  pfm said:

  Hi All,
  
  Signed up to this forum to post my problem.
  
  The latest update breaks the britbox app on my dtrt2110 box. I tried a software reset and a factory reset (keeping recordings) through maintenance mode, which works until the software automatically updates. Is there another fix, or is there a way to stop the update?
  
  Thanks.

  Greetings @pfm and welcome to the Community!
  
  I’m a little mystified by the description above, as the resets don’t move your box back to a previous version at all; in effect a factory reset gets your box back to how it would be if it had been delivered today with the latest available software (and with all your recordings on as well, if it’s one of the Options that keeps them).
  
  So if Britbox works immediately after such a reset, but then doesn’t work a little later on, it isn’t a software update doing this.
  
  More likely, there’s a flag or setting that Britbox doesn’t like, and which isn’t there straight after a reset, but which gets flipped by the code, unrelated to Britbox, after a few minutes of use of the box, and stops Britbox working.
  
  That would be a possible alternative mechanism causing exactly what you are seeing, if I interpret your post correctly.
  
  Is this a possibility?

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

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• pfm Member Posts: 3 ✭

  8 March 2022, 1:41PM

  Roy said:

  pfm said:

  Hi All,
  
  Signed up to this forum to post my problem.
  
  The latest update breaks the britbox app on my dtrt2110 box. I tried a software reset and a factory reset (keeping recordings) through maintenance mode, which works until the software automatically updates. Is there another fix, or is there a way to stop the update?
  
  Thanks.

  Greetings @pfm and welcome to the Community!
  
  I’m a little mystified by the description above, as the resets don’t move your box back to a previous version at all; in effect a factory reset gets your box back to how it would be if it had been delivered today with the latest available software (and with all your recordings on as well, if it’s one of the Options that keeps them).
  
  So if Britbox works immediately after such a reset, but then doesn’t work a little later on, it isn’t a software update doing this.
  
  More likely, there’s a flag or setting that Britbox doesn’t like, and which isn’t there straight after a reset, but which gets flipped by the code, unrelated to Britbox, after a few minutes of use of the box, and stops Britbox working.
  
  That would be a possible alternative mechanism causing exactly what you are seeing, if I interpret your post correctly.
  
  Is this a possibility?

  Thanks Roy,
  
  That sounds right. 
  When I do a factory reset, the box automatically searches for the latest software update, so always reverts to 32.128.0. Using this method, Britbox works briefly and then hangs again.
  If I do a software reset, Britbox seems to work for longer, and then fails again a few days later. I assumed this was because the software is automatically updated, but your description seems more likely.
  However, this doesn't resolve this problem. Britbox was fine until the latest software update, and now I can only get it to work if I reset the software every time. Any idea what flag or setting could be killing the Britbox app? Is there a way to revert back to a previous software version and stop the box automatically updating?
  
  Thanks,
  
  Paul
  
  

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• Roy Member, Super User Posts: 17,812 ✭✭✭

  8 March 2022, 2:53PM

  pfm said:

  Roy said:

  pfm said:

  Hi All,
  
  Signed up to this forum to post my problem.
  
  The latest update breaks the britbox app on my dtrt2110 box. I tried a software reset and a factory reset (keeping recordings) through maintenance mode, which works until the software automatically updates. Is there another fix, or is there a way to stop the update?
  
  Thanks.

  Greetings @pfm and welcome to the Community!
  
  I’m a little mystified by the description above, as the resets don’t move your box back to a previous version at all; in effect a factory reset gets your box back to how it would be if it had been delivered today with the latest available software (and with all your recordings on as well, if it’s one of the Options that keeps them).
  
  So if Britbox works immediately after such a reset, but then doesn’t work a little later on, it isn’t a software update doing this.
  
  More likely, there’s a flag or setting that Britbox doesn’t like, and which isn’t there straight after a reset, but which gets flipped by the code, unrelated to Britbox, after a few minutes of use of the box, and stops Britbox working.
  
  That would be a possible alternative mechanism causing exactly what you are seeing, if I interpret your post correctly.
  
  Is this a possibility?

  Thanks Roy,
  
  That sounds right. 
  When I do a factory reset, the box automatically searches for the latest software update, so always reverts to 32.128.0. Using this method, Britbox works briefly and then hangs again.
  If I do a software reset, Britbox seems to work for longer, and then fails again a few days later. I assumed this was because the software is automatically updated, but your description seems more likely.
  However, this doesn't resolve this problem. Britbox was fine until the latest software update, and now I can only get it to work if I reset the software every time. Any idea what flag or setting could be killing the Britbox app? Is there a way to revert back to a previous software version and stop the box automatically updating?
  
  Thanks,
  
  Paul
  
  

  @pfm
  
  Oh yes, I certainly agree an explanation is not a fix 😛
  
  But it might help YouView, when they are trying this for themselves, as they will, not to look for the wrong thing; and it might help you to describe the issue better to them, if they ask.
  
  I’m afraid I don’t know the ins and outs of the YouView and Britbox software, but I’m sure YouView will have some good diagnostics.
  
  There is, I am afraid, no way back to an earlier release for us users, and stopping automatic updates is a convoluted and fraught process which will fail in the end if you make the slightest misstep, short of taking the box offline.
  
  And besides, that horse has already bolted in this case 😢
  
  The release notes above don’t mention the T2110 (BT Retail) version as included, but 
  https://support.youview.com/youview-box/software-updates/latest-software-versions/
  does.
  
  And also indicates the non-retail boxes are moving on a release, though yours isn’t yet 😢
  
  Normally, I could try Britbox on my T2100, see what happens, but I am away from home at the moment….

  ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris

  1
• pfm Member Posts: 3 ✭

  8 March 2022, 8:16PM

  Roy said:

  pfm said:

  Roy said:

  pfm said:

  Hi All,
  
  Signed up to this forum to post my problem.
  
  The latest update breaks the britbox app on my dtrt2110 box. I tried a software reset and a factory reset (keeping recordings) through maintenance mode, which works until the software automatically updates. Is there another fix, or is there a way to stop the update?
  
  Thanks.

  Greetings @pfm and welcome to the Community!
  
  I’m a little mystified by the description above, as the resets don’t move your box back to a previous version at all; in effect a factory reset gets your box back to how it would be if it had been delivered today with the latest available software (and with all your recordings on as well, if it’s one of the Options that keeps them).
  
  So if Britbox works immediately after such a reset, but then doesn’t work a little later on, it isn’t a software update doing this.
  
  More likely, there’s a flag or setting that Britbox doesn’t like, and which isn’t there straight after a reset, but which gets flipped by the code, unrelated to Britbox, after a few minutes of use of the box, and stops Britbox working.
  
  That would be a possible alternative mechanism causing exactly what you are seeing, if I interpret your post correctly.
  
  Is this a possibility?

  Thanks Roy,
  
  That sounds right. 
  When I do a factory reset, the box automatically searches for the latest software update, so always reverts to 32.128.0. Using this method, Britbox works briefly and then hangs again.
  If I do a software reset, Britbox seems to work for longer, and then fails again a few days later. I assumed this was because the software is automatically updated, but your description seems more likely.
  However, this doesn't resolve this problem. Britbox was fine until the latest software update, and now I can only get it to work if I reset the software every time. Any idea what flag or setting could be killing the Britbox app? Is there a way to revert back to a previous software version and stop the box automatically updating?
  
  Thanks,
  
  Paul
  
  

  @pfm
  
  Oh yes, I certainly agree an explanation is not a fix 😛
  
  But it might help YouView, when they are trying this for themselves, as they will, not to look for the wrong thing; and it might help you to describe the issue better to them, if they ask.
  
  I’m afraid I don’t know the ins and outs of the YouView and Britbox software, but I’m sure YouView will have some good diagnostics.
  
  There is, I am afraid, no way back to an earlier release for us users, and stopping automatic updates is a convoluted and fraught process which will fail in the end if you make the slightest misstep, short of taking the box offline.
  
  And besides, that horse has already bolted in this case 😢
  
  The release notes above don’t mention the T2110 (BT Retail) version as included, but 
  https://support.youview.com/youview-box/software-updates/latest-software-versions/
  does.
  
  And also indicates the non-retail boxes are moving on a release, though yours isn’t yet 😢
  
  Normally, I could try Britbox on my T2100, see what happens, but I am away from home at the moment….

  Thanks for your quick, informative and helpful reply. 

  1