Amazon app

ddavebddaveb Member Posts: 2 ✭
in Support
The Amazon prime app is successfully set up on my youview box but I want to change the Amazon account to my daughters  account asi am going to unsubscribe but I can't do it if I sign out I just get a code to sign back nowhere can I change the sign in details do I have to do a factory reset?

Comments

  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 773 ✭✭
    Is the code specific to you, i.e does it mention your email address?
    I thought the code was applied to an account to verify the account is current.
    Have you tried the code in your daughter's account?
  • kodikidkodikid Member Posts: 1,114 ✭✭
    Sign out then sign in with your daughters username/password. 
    If your daughter has a up and running account then once she's signed in you're good to go.
    Deacon Blue hit from October 88
  • ddavebddaveb Member Posts: 2 ✭
    As I said signing out doesn't  work when I go to sign in again there is no option to sign in with different  details just a code to input on the website which when entered  signs me back into my account
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 773 ✭✭
    Try the code using your Daughter's account. It should then sign her in.
  • RoyRoy Member, Super User Posts: 17,813 ✭✭✭
    @ddaveb

    Do you see this screen?


    So lefthand side, your daughter takes option 1 on a phone tablet or laptop, (2) signs in with her Amazon account, and (3) enters the code you see on your TV.

    I don’t have a different Amazon account to try, but I signed out of Prime Video, went left to Sign In and got that screen, did as it said with my existing account, and it signed me back in.

    The trick is that you have to work down the lefthand side, signing in to Amazon in that dialogue as the person whose account you want the TV app to move to.

    As you have found, perhaps, the righthand side QR code only gets you back on the account you were before - possibly through the Prime Video account on the device whose camera you scan the QR code with, so it might work if your daughter scans it with her device, not yours.

    And possibly only if you exit the Prime Video app and go back in; maybe if you stay in the app, the QR code will only ever log you back in as the person you logged out as. I’m not sure here, but that seems logical.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 17,813 ✭✭✭
    edited 18 March 2022, 9:05AM
    Stevef_fr8ys said:
    Is the code specific to you, i.e does it mention your email address?
    I thought the code was applied to an account to verify the account is current.
    Have you tried the code in your daughter's account?
    I think the code is an instantiation of the app on the TV, and the app sends it in to Amazon, and if that code is quoted to Amazon from a valid Amazon account, then Amazon can reach out over the interweb and log the app which is offering that code on to the account which quoted that code to Amazon.

    The BBC iPlayer app works in much the same way.

    [Edit] As a further observation, if you leave the screen I show above up and do nothing, the code changes after a while. So it is, unsurprisingly, of limited-time validity.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Sign In or Register to comment.