CBS Reality app crashing on Sony TV
I’m starting a new thread on this, as previous one got conflated with parental control issues. That aspect resolved itself, but issue now is CBS Reality app keeps crashing on my Sony KD49XF9005. (Bought in 2019 by brother but given to us recently)
You’ll know that the CBS Reality app resides within Youview/Players on Sony TV.
The app crashes after loading. You just get permanent black screen. Other apps in Youview/Players location work well. There is nothing wrong with TV, so glitch is connected to YouView and the app.
I”ve been through the five standard Youview steps recommended to rectify without success.
To note-the app works (albeit briefly) with the TV soft reset, but crashes after switching off/on. The same thing happened with Sony software update-works until you switch off, then back on. Note that the error occurs while TV connected to aerial. On the other hand the instances above where app briefly launched occurred with no aerial connection. Ie disproving link between error and aerial status.
TV was connected to aerial for initial installation. Also done channel rescan yesterday.
Any advice/support would be greatly appreciated.