Comments
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Hello @John L, @Stevef_fr8ys ; thanks for your constructive comments. The reason for powering off the DTR-T1000 overnight is simply "save on power" & "minimize fire risk". Whilst digging into this issue, I have left it on overnight a couple of times, to confirm it does "wake itself up" from the stand-by state and exchange…
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@jonesh ; the use patterns of our respective units are probably different; if there is a software bug, maybe it is specific to my usage pattern (eg always powered off overnight; no factory mode resets, disk free space...). The issue could be due to a combination of hardware + software factors; eg the characteristics of the…
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@Jonesh; I have collected quite a few packet traces to see how the behaviour of my DTR-T1000 differs between the "internet ok" occasions vs "internet NOK". There seem to be 2 "patterns" for "internet NOK" occasions ; either the DTR-T1000 sends only MDNS and IGMPv3 packets ( & no attempt to contact Youview or BBC servers) ;…
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Hello Roy; I am not just using the "press green" indicator as a sign that the "internet access is OK" ; I also check the thumbnails. & the "press green" indicator is a very useful "live" indicator when you are watching a BBC channel, as we were yesterday evening. After powering everything up and noting "no internet today"…
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Hello Roy, Jonesh; this is why we need some input from the Youview staffers ; their error message server is receiving the reports sent by my box, so it knows the content , & can confirm whether they "look like bad capacitor" messages, or "something else". FYI the internet connectivity is now back to "working most of the…
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Hello Roy & Jonesh ; I have run some more tests and captured detailed information using a router/gateway that directly supports packet capture; and USB tethering to a 'phone so that eg an EE network can be used in place of the BT internet. - The test over the EE network results in the same "no internet" complaint (for 1…
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The DTR-T1000 was put into sleep/stand-by mode (orange circle) around 6pm ; and "woken up" around 9pm, at which point we were back to the "no internet" symptoms. @Roy; I am "very confident" that this is not caused by intermittent "real internet connectivity issues" at my end, since the gateway management page does not…
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Roy, Jonesh; thanks for these updates. To answer your questions : 1. "can you get to/through the router" : assuming "you" is from the viewpoint of the DTR-T1000, the answer (visible in the pcap files) is "yes & yes". DTR-T1000 is issuing DNS requests; receiving replies, then initiating HTTP & HTTPS connections to what I…
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Hello Roy, Kodikid, Darren; thanks for the responses. I have been through the steps listed in https://support.youview.com/youview-box/error-messages/fix-for-yvm104/ ; which is why I ended up posting to this forum. Since I do not have a BT TV subscription I do not think BT help is going to be productive. ( & FTR, I bought…