Graeme Mackay
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- Graeme Mackay
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The blue ring trick did it - time display back!
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OK bit of progress now - box swap out confirmed for this Friday - third time lucky!
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Fingers crossed that I will get it sorted this coming week - it appears retailers are reverting to Humax for box swap outs too.
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No matter, the issue is still there.
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Not normally. Think you''ll find Humax do where the retailer has gone into administration. Youview have acted to put pressure on their box manufacturer but still no success
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OK so we are nearly a fortnight into this fiasco. Recognition from Humax finally that there is a problem. Do I have my replacement box yet - I wish! Promises of a box this week never materialised (apparently stock problems), was expecting to …
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Don't expect any success with Humax - have tried and tried to get a replacement swap out box from them - filled in all their silly forms and still no replacement box. http://community.youview.com/youview/...
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OK progress update.... ....there has been no progress! Called again today, same old problem - sounds as if Humax are just no interested. I have currently spent £299 on a dud box - would appreciate some intervention from Youview here.
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Retailer advised Humax first port of call.
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I'll have to update you on my experience of the swap out process. It is far from being customer friendly - and still waiting for a replacement 1TB box. Patience wearing a tad thin as it is the main viewing box in the house.
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I have the same problem. Retail purchased Humax box. Humax box is working fine for live TV and recording, but no On Demand players come up. Just a loading screen. Have done reset of all things broadband, router, changed Ethernet cable etc. …
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The box itself must have done something overnight as it came up with the new install screen when i switched it on this morning. i was hoping it was just a reset, what i wasn't expecting was the box to be completely wiped of its recordings and setti…
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would this explain why my bt box reset and lost all my recordings?
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And complete silence from Youview on the subject - similar position, Humax don't know anything about it! So what next?
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You are seriously taking the p now. I appreciate that you are only the messenger, but our collective experience of your customer service has been abysmal. Like the person says above - information provided after office hours on a Friday is fa…
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Brilliant! Humax Support - Mon-Fri 9am to 5.30pm. Thanks!
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Any update folks? The silence is deafening!
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This is not specific to two transmitters as outlined above by Piers - I'm in a single transmitter region (not a relay) and single region and still affected by the issue.
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Based on my experience with all the parties involved - cry!
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Have had the same problem since getting the box - it takes about 2-3 channel retunes for me to get the channels back. You do need to switch the box off and back on again to do it successfully.
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Lost channels again.
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Lost channels again
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Exactly the same position, tried the full reset, still doesn't resolve issue. So purchased on 29 July 2012, into my 12th week without a fix which is quite a fundamental problem - but maybe that is the U.S.P for the On-Demand element of it - box…
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We need a fix folks - you can't leave this issue unresolved for such a long time and keep customers hanging. Have tried the maintenance mode reset, and still the problem exists. When can we expect a fix?
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Any update. Another loss of channels and recordings tonight?
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Comet are saying its a problem with the software of the box (how they know is another thing) so a replacement box won't help. YouView as you say are not responsible for faults, what would help is some sort of recognition that it is a box fault th…
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Not what I spent £299 for - I would have thought the basics would have been sorted before launch - I can't even do anything about it Youview and Comet are wiping their hands off the issue, not even the offer of a replacement box. Each are blaming e…
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1. Maryburgh, IV7 2. Scotland, North Scotland (1 region only)
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Comet not prepared to do a swap out to do a test, says issue for Youview to resolve.
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Rosemarkie - doesn't seem to be a transmitter problem, no engineering works and not affecting any other Freeview device. Aerial and cabling has been checked and perfect condition, it was recently all redone and is producing perfect quality signal…