John L

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John L
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  • Welcome to the forum. Have you tried this: https://community.youview.com/youview/discussion/7604873/yvm5010-error Problem has been reported many times & might help. Please let forum know how you get on. John L
  • Hi jimb, So what is the problem? Have the missing channels reappeared after retune or still not able to receive them? John L
  • Hi MillieMoo, Welcome to the forum. You are not alone. Lots of problems with channels getting lost. Which Youview model do you have/which is your local transmitter?  The first check I would do is unplug aerial from youview & replug lead into tv…
  • Hi satellite, Welcome to Youview forum. Do you own a Youview box? You mention Sony Playstation, which has nothing to do with Youview equipment. John L
  • Hi ernestking1947ernest, Welcome to Youview forum. First question: Do you own a Youview box or a Freeview box? If yes to Youview box, please can you provide more information. John L
  • Why bother carrying in a heavy surround system to the hotel? You could always use headphones or provide next door guests with free ear plugs!  John L
  • Why not leave the Youview box at home & have a break from it at the hotel. I'm sure the hotel tv has enough channels to watch without dismantling the wiring (!) My advice was only an idea Roy (!). I wasn't going into too much detail. Yes there a…
  • Didn't see your post Roy when I typed, but totally agree. Interesting question. Never tried it myself. John L
  • Hi YVtyke, Welcome to forum. Yes you should be able to use in different rooms at home, but only as long as your internet is correctly in your setup: Powerline adaptors set up correctly/Router set up with enthernet cable. With regards Hotel use, you …
  • Hi scruffygit (what a name!) welcome to the fourm. Firstly, the Talk Talk DN372 tuner has a weaker signal strength than the Humax/BT models. I used to own one for a short time and signal was always approx. 25% lower signal + it also locked up on occ…
  • Hi Liz, Welcome to the forum. Often happens, you are not alone. The "joys" of owning a Youview box!  First thing try the quick fix: Press power button for 8 seconds, box will reboot & hopefully problem solved. If not, then move onto t…
  • Hi Roy, With regards faulty aerial boosters, I have had several that were faulty over the past years & they appeared to block all/most of signal path. You don't always know they are faulty until you get problems & do some checks. I actually …
  • Glad to help you Raoullll no problem,  Enjoy your tv viewing more! Worth checking out the aerial booster for £12+. You should notice a gain in signal strength, especially weak channels. If you do, get a notepad & write down figures with/without …
  • Hi Raoulll, Thank you for your feedback. I think this may be part of your problem: Your readings for tv are ok, but ideally tv should be nearer 90/100 for quality, as Youview will be less. It needs clear/clean powerful reception. The signal strengt…
  • Roauilll,  Also don't forget to recheck signal DIRECTLY from aerial out to tv tuner. i.e. if tv is connected via youview flylead loop through (if connected this way) and unplug/plug directly to tv to test your problem. John L
  • Welcome back Roy! You have come back from "Youview Sleepmode".  I think they are still developing the Umberto Eco Mode. It's in sleep mode at the moment. I'm still waiting for the dreaded darkned banner to be amended/even removed(?)/improv…
  • Hi Raoullll, Do you still receive all the channels via your tv's own bulit in tuner? Have a check & UNPLUG aerial/retune & then REPLUG aerial & tune again. This CLEARS the tuner memory as tuner often can still keep past data.  If you do…
  • Hi x4bed,  Welcome to the forum. I think you might have to wait until Monday morning when the Youview staff can investigate further for you. It seems to be a lot of problems currently with Sony tv's & Itv player's error message. Have you tried u…
  • Hi KikiM, Hopefully you will get signal problem resolved asap. Yes, I would certainly have a check yourself before splashing out more money. Either borrow an indoor aerial from someone or purchase one/if not suitable/doesn't work for you/then return…
  • Hi Osborne, Welcome to the forum. When you mention "resume", do you try & fast forward to the next block of the programme? Maybe the App gets "confused". I know ITV for example won't let you go further until adverts are watch…
  • Hi Sarah and John, sorry for the delay in getting back to you but I had the management company's TV/aerial man round yesterday.  He has 25 years experience and was still stumped by the problem.  Everything is fine with my TV and cables etc and every…
  • Ukoldgit, Welcome to the forum. Did you do the quick reset pressing the power button or the full maintenance reset? Yes, Youview have a software issue awaiting to be fixed, but the full reset several options are well worth a try. If the factory one …
  • (Quote) 
No problem Caroline19, That's what the forum is for. An exchange of help, suggestions and advice from other users plus help from Youview. Trust everything is still running like clockwork? John L
  • (Quote) 
Good morning, welcome to the forum. Where is your transmitter? It depends on your signal. The com7/8 multiplex channels Inc some HD maybe affected. I would check that your aerial signal to the TV's own built in tuner is receiving al…
  • MaryT, Just to add you mention 23rd October? What happened on this day? Did you first start using the box or was this the day when your local transmitter updated for engineering? If so, hopefully needs a simple retune if connected correctly. John L
  • Hi MaryT, Welcome to the forum. Good question. Firstly is your Youview box setup correctly. Firstly check the basics: is the aerial plugged in? Is the Youview box connected to Broadband and working ok? I assume the box was working ok before or you h…
  • Hi Timjs1209, There might be a solution for you. Could be your lucky day. Drums rolling . . . . You mention you tried reset. Do you mean the "quick" reset: Press the button down for 8 seconds? Have you explored the maintenance modes? Jus…
  • Good morning bobbysgirl, Welcome to the forum. Have you explored the settings menus? If you look under standby settings (follow this link for instructions): https://support.youview.com/youview-box/box-and-remote/using-smart-standby/ You hopefully wi…
  • Hi Caroline, Have you got it working now? Your photo shows a Powerline adaptor & an Extender. A brilliant purchase! Both will work fine with the Youview box + any other devices you use when you add more. The extender (AV-600) will be ideal eithe…
  • Hi Robotman, Yes if you can afford £84+ for these. The other ones can be purchased for a lot less. I managed to obtain mine for less than £25 shopping around. Caroline19 may have already purchased them & hence maybe too late to return for refund…