Comments
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Hi Mel Myers, please let us know which programmes you have attempted to record and the corresponding channel to help us investigate this issue?
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Hi C S, thanks for raising this and we're sorry to hear that some adverts are not correctly appearing on screen. We are looking in to this issue and will get back to you with more information soon. If there are other examples of when advertisements are glitchy or flashes, please continue to let us know as this is something…
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Hi Slightlydisappointed, Have you since managed to successfully connect the box with a signal? if you are still trying to get a signal on your box, please have a look at Talk Talk's support forum as they are best placed to assist. Alternatively, please contact them http://www.youview.com/support/kb/use...
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Hi Stephen, Thanks for letting me know and very glad to hear your recordings are now working. Please get in touch again if you see this issue again. thanks!
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Hi Clare Alden-Farrow The BBC support teams have solved this problem.
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Hi js.wilkinson Thanks for bringing this issue to our attention. We have raised it with our support teams and they are looking into the problem. The episode is available via YouView search and YouView categories, as well as 4oD.
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Hi Anna-Marie Pell As well as going onto the Talk Talk forums you can get in contact with Talk Talk TV Customer Care & Technical Support, as they are best placed to help you. Contact details can be found at http://www.youview.com/support/kb/use...
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Hi Jon, to help us look at this issue, please contact our support team providing specific details about the failed recordings. The information we require is the dates, times, channels and programme data for investigation. Thanks.
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Hi Matthew, we had a look at the example and noticed that Corrie didn't have any end credits because it was a first part of two episodes that evening. If your programme was cut before completion, could you describe where exactly this was or provide another instance where this issue has occurred, describing where abouts the…
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Hi Matthew, Thanks for bringing this to our attention and we apologise that your viewing was interrupted. We are currently looking at this issue and we will endeavour to update you with our findings soon. Please bear with us. Thanks,
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Hi Stephen Kane, We're sorry to hear that your recordings failed. Please let us know if the test recording was a success so we can further troubleshoot with you.
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Hi Downpour. If you have your YouView service from TalkTalk please visit the following address as some of the information provided in this forum may not be applicable to your own TV Service. http://help.talktalk.co.uk/tvhelp There is also a community forum where you can post questions by visiting…
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Hi David T, please let us know if you are using a Humax or a Huawei box. Thanks!
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Hi Byron dudley, sorry to hear this. Have you attempted a re-scan for channels? Are you connected to the Internet? Usually if there is a problem, an error message will populate, have you seen any of these? Please see our FAQ's http://www.youview.com/support/search... page on missing channels and kindly confirm back how you…
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Hi Billmars, we're sorry to hear that you’re unable to connect your mobile device to the You View box. I know that you've mentioned the box states it’s connected to the Network via the settings menu. Please could you verify the box is connected to the Network by selecting a programme from the On demand portals and by…
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Hi all, we are aware of this issue on the support pages. The fix has been identified and is being tested. We will be able to deploy this early next week. Sorry for the inconvenience. You can still ‘Contact us’ http://www.youview.com/support/kb/use... through our Viewer Support Team for any help.
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Hi Euphrosene Labon, we are glad to hear everything is working and your channels are available. Do let us know if there are any issues. thanks,
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Hi Howard Taylor, here is the full URL: http://www.youview.com/support/kb/res... Please let us know if these troubleshooting steps do resolve your issue.
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Hi Ephrosene, please have a look at our FAQ's on setting up equipment as this may help to resolve the issue. Here you will also find other useful troubleshooting FAQs http://www.youview.com/support/connec... Please let us know how you get on.
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Thank you for telling us about your experiences Tim Freer. Glad to hear you are enjoying Youview.
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Hi Rod Spark, we are sorry to recordings are failing. Could you please contact us to further troubleshoot? You can find our useful contacts page http://www.youview.com/support/kb/use... to contact us. If you have bought your YouView box through BT or TalkTalk please contact them directly. If you have bought it via a…
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Hi Jake, if you are still seeing these messages after following the FAQ above, could you please contact us to further troubleshoot? You can find our useful contacts page http://www.youview.com/support/kb/use... to contact us. If you have bought your YouView box through BT or TalkTalk please contact them directly. If you…
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Hi John, we are sorry to hear you’ve experienced this issue. Just wanted to let you know that we’re currently investigating the issue around dates being incorrectly displayed and I will update the forum as soon as we have more information.
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Hi Stephen, thanks for your feedback and we are sorry to hear this. We are continuously improving the features and functionality of the YouView service. We want to let you know that we’re currently investigating the issue around dates being incorrectly displayed and will update the forum as soon as we have more information.
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Hi Katie Marshall, We're sorry to hear that S4C isn't populating in your region. Please can you contact us at YouView to investigate this issue? Thanks, Max http://www.youview.com/support/kb/use...
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Hi Kate Marshall, We're sorry to hear that S4C isn't showing as available in your region and also not seeing it in the channel list. Please let me know which devices you can receive S4C and also if they are connected to the same aeriel?
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Hi Jake Jenkins, we're sorry to hear you're experiencing a connection issue. Have you seen this entry in our FAQ http://www.youview.com/support/kb/res... It may help to solve your problem. Please let us know how you get on.
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Hi Laura McMurray, we apologise it has taken some time to address this issue. We've followed up on this and are arranging with Humax to send out a new box. Please let us know once you receive the confirmation. Thanks
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Hi Anthony, We're sorry to hear you're experiencing a connection issue. Have you seen this entry in our FAQ? http://www.youview.com/support/kb/i-c... It may help to solve your problem. Do let us know how you get on.
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Hi dave greatorex, If you are still experiencing this issue, please have a look at our useful contacts page [hyperlink http://www.youview.com/support/kb/use...] to contact us. If you have bought your YouView box through BT or TalkTalk please contact them directly. If you have bought it via a retailer, please contact…