Sanj ✭✭✭✭✭
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Hi Charles - This sounds like a bug we are investigating. Would you be able to send us a photo of your schedule page the next time this happens?
Could you also let us know your Box Make/Model and Software Versions? -
Hi Yasha, thanks for highlighting this. We've passed that on to our Test Team to look into.
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(Quote) Hi Daniel, Apologies for picking this one up late. We've passed it on to our Content Team and will update when we know more.
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(Quote) Hi Lynda, if you want to participate in trials you can contact our Trials Team at: [email protected]
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Hi Daniel,
Thanks for bringing this to our attention. There isn't a lot we can do now that the movie has aired. We will however pass this information on to our Content Team to look into and if they find inaccurate times then they can high… -
(Quote) Hi T Cannon,
We are planning further developments to MyTV based on the feedback we've received.
We take on board all that you and others have said. In the meantime, it might help to know the current ordering logic of … -
(Quote) Hi Christoper,
Posting on here is also a good way to feedback to us. We pass all feedback to the teams here at YouView. Regarding your points:
1. I just tested this out and see what you mean. I have a Fresh Prince of … -
(Quote) Thanks Mia, we'll bear that in mind the next time these videos are updated.
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Hi Jason, as Daniel said this Edit Channel feature is currently unavailable but will be making it's debut again soon.
When you updated to Next Gen, we kept all your current settings. So if any channels were hidden, they will remain hidde… -
(Quote) Thanks for highlighting this one Roy, it does sound like a bug. We'll pass this onto the Mobile Team to look into and get back to you when we know more.
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(Quote) No problem, we have some help videos that can explain recordings, search, scroll back, parental controls as well as some troubleshooting help: in dissapointed that I cant delete a single recording Comment by Sanj 24 March 2017, 1:12PM
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(Quote) Thanks for clarifying Rick. As Stephen said when you press delete on a series stack you'll be asked if you want to delete the whole series.
For future reference, if you do need to delete the episode you just watched, you'll need… -
(Quote) Hi Rick, that doesn't sound good, what do you mean by lost 12?
Can you let us know exactly what you experienced?
Thanks -
(Quote) We have a video explaining recordings on our support site and some other videos that you might find helpful: https://support.youview.com/help-videos-user-guides
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Thanks for raising this Owen. Just ran a quick test and seem to be having the same issue. An issue like this could be to do with the series identifier associated with the programme.
We'll pass this on to our Content Team to look into and… -
Hi Daniel,
Good question. The image tiles are captured and stored in the cloud (hence why no internet connection = no images). If you have recordings that are older then when we started capturing them, then there won't be any image to dis… -
Hi jimb, I understand your concern and just want to re-assure you that the teams here are all committed to providing the best experience possible. We're not holding back any features that are ready to roll out. Yes we are focused on getting all our …
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Hi PhilStation,
Thanks for offering your suggestion. I'll pass that on to our product team. Personally I use a free app on the Google Play Store called in Feature Idea: Series Tracking Comment by Sanj 23 March 2017, 12:55PM -
Thanks guys, we'll get these details passed on.
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Hi Daniel - I've edited your original post with what you've said in the sentiment description. Although I can't edit the sentiment itself but hope that makes it easier to view. Ironic that your sentence about clipped recordings was clippedHi Chris / Gordon / Jonson / jimb / Marcus - Sorry you are all experiencing this issue with iPlayer. I can see how that can disrupt what you're trying to watch.
The experience sounds similar to issues with speed, when the buffer is very c…Hi Lynda,
Thanks for taking the time to feed back. Here's a few things that might help:
Menu
The current menu layout is quite similar to the Original YouView menu. When you press the YouView / Y button on your remot…Hi Lee - At the risk of sounding like an echo, knowing the programme you tried to record would be really useful for us to help.
Also it sounds like you are recording in the Guide, but it's worth saying that if you press record when watchi…Hi Daniel,
Thanks for your feedback on this. We do appreciate that this is important to you. We have passed this on to our Content Team for consideration but can't guarantee you any changes will be made.(Quote) Thanks for clearing that up Me. The soft reboot was only really suggested for the (misunderstood) missed recording issue. Chris has already answered if it impacts hidden channels. Thanks Chris.
You can still do a soft reboot but …Hi James,
Thanks for your post. Let us clarify a bit more on what's already been said. Being able to sort your recordings isn't something that is currently available in Next Gen. We are aware of the feedback our customers have given rega…Hi Me,
Sorry to hear you've had a few clipped recordings. As Daniel mentioned YouView uses an Accurate Recording (AR) feature that records programmes based on the start/end times set by the broadcaster.
What would be really us…
but scroll navigation in MyTV is something we are looking at improving. See