Sarah admin
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Hi @JamesE Welcome to the forum. I'd suggest you contact BT regarding this issue as they supply the list of codes on their site. If a code isn't working it may be outdated or not work with certain models so it could be useful to get them to clar…
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Chris A. said: oh no. I've noticed that the failed recordings are back. Three times in the last week. Anyone else, or just me? Hi Chris, Can you please let me know which programmes failed to record? It'd also be useful to know the time…
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Hi @MHardie Welcome to the forum Can you confirm if this happens on all of your recordings or just selected ones? If it's just certain ones then it'd be useful to know which channels and programmes they are. Apart from some programmes failing …
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Hi @countryman2 Currently there isn't a way to delete your search history results without doing a maintenance mode reset. We're happy to feed this back to our teams if it's something you'd like to see as part of the feature. Thanks, Sarah
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Hi @eleanormercer Welcome to the forum We would recommend that you log in on another device such as a laptop or mobile and try changing your password there. Once you've changed it there, try logging in again on the YouView box. The email and …
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Hi @kevshanks Welcome to the forum. Can you please let me know what box model you have? If you're not sure it should be there on a sticker on the bottom of the box or printed onto the back of it. Thanks, Sarah
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Hi @ianiscool Welcome to the forum Your case sounds a bit strange, we'd suggest you give a maintenance mode option 2 a try, this will keep your recordings. Once you've done this can you go through your recordings and see if there's blank screens …
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Hi @terrance Welcome to the forum Can you please let me know which youview box you are using along with the software version it's running on? You can find this by pressing Help and then Info on your remote control. In terms of the email/passwo…
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Hi all, This issue is now resolved. If you find that you are unable to launch the My5 and Milkshake players, you can try manually updating players and apps as this should resolve the issue. Thanks, Sarah
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Hi @kjn1 Are you still having issues with the guide not working or is it working now? Thanks, Sarah
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Hi all, This is still being worked on but in the meantime, users can try manually updating players and apps which might resolve the issues. We'll post again once we have a new update to share. Thanks, Sarah
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Hi all, This issue is still being worked on at the moment, we'll update once we get some news. The Channel 5 service status for this issue can be found here. Thanks, Sarah
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Hi @SydneySteve Do you have a YouView device this is happening on? If so can you please let me know the model you are using? Thanks, Sarah
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Hi all, Thanks for the feedback and the issues raised, our Content team are investigating now. Thanks, Sarah
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Thanks @jimb. Can you let me know the pieces of content you've tried which have this issue so we can test it on our end? Just to confirm, you're going to the channel and pressing red to launch the player rather than going through Players & Apps…
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Hi @jimb 1) The new player tile should be available soon, we will update once we know more. 2) Can you please confirm the YV box you are using and if this happens across all the VOD 365 channels or if it's just happening on one of them? Thanks, Sa…
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You beat me to posting! I was still editing the announcement when you posted this, the announcement post can be found here. Thanks, Sarah
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Hi @AnotherUser Welcome to the forum. If you wish to leave feedback, you can do this by posting to the Feedback section of the forum. If there's anything specific which you'd like to leave feedback on, please let us know Thanks, Sarah
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Hi @sallyj1983 Welcome to the forum. Can you please let me know what YouView box model you have? You should be able to find this on the bottom of the box or by pressing Help and then Info on your remote control. Can you confirm how your box is con…
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John L said: Still awaiting to hear from one of their Team - they were going to phone me regarding software update. Noone has contacted us as yet. I can only assume they are rather busy at the moment. Hi @John L We're sorry to hear abo…
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stripy said: Since this release my box has had more failed recordings to the point where now 100% of scheduled recordings have failed in the past fortnight. Checked version numbers of software and the box details today and can confirm that it's…
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Hiya, The issue should have resolved overnight for most customers, if not please perform a manual software update to restore any missing boost channels. Thanks, Sarah
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Hiya, Thanks @redchiz. We've found that some users have found this to help with the problem. Affected users can try a software update as it may resolve the issue for their box. Thanks, Sarah
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Thanks for letting us know that this worked for you, I'll let our team know Sarah
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Hi @highdeftvfan Can you please let us know the content you are trying to watch on the Prime Video app so we can test this on our end? I've tried a couple of pieces of content but haven't noticed a difference in volume so far but we don't have it …
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Hi @Peskdale61 We are aware of issues with recordings with schedule changes. In regards to the chequered flag programme, as the schedule was moved for it to be broadcast at 3pm instead of 2pm, can you please let us know if the recording went ahead …
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Thanks for this information Peter. We tested this on the TVs we have at the office and the same issue happened on one of them but was resolved when we performed a Factory Reset on the TV. Would you be able to give this a try? Thanks, Sarah
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Hi all, To clarify our previous message, the suggestion to update the version of Android on your device was more to check to ensure you are on the latest available update for your particular device as some do not update automatically. We are not…
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Thanks for letting us know that this resolved the situation @sevan. We'll continue to monitor in case we get more reports of this happening. Thanks, Sarah
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sevan said: Found it! Thanks for that @sevan. Can you just confirm for me that you are correctly logged into your iCloud account and the YV app version you are using on this device? Sarah