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Hi all, I've removed a lot of comments from this thread because it went very off-topic and became disruptive. Please refrain from this in future posts otherwise we'll need to lock the thread. Our Community Guidelines can be found here. Thanks, Sarah
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Hi Billy, This release is still in the process of being rolled out so if you don't have it yet, don't worry, you should get it soon :) Thanks, Sarah
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Hi Steve, TalkTalk have confirmed to us that YouView TalkTalk devices do work with FTTP. Thanks, Sarah
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From today, the ITV Hub app will no longer be supported on YouView Generation 1 devices. Please head to another device to continue enjoying all of your favourite ITV shows via the ITV hub app. If you're a BT TV customer and wish to upgrade or recontact your TV package, call 0800 800 150 and select option 2 for TV & Sport,…
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Hi @spellbound Welcome to the forum :) Can you let us know the full model number of your TV? It'd also be useful to know some examples of content (programme name & series/episode numbers) so we can try and test on our end (@alandavva could you let us know this as well?). Thanks, Sarah
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Hi all, If you're still experiencing these issues with BritBox, can you please let us know your box model along with the component & manufacturers software the box is running on (Settings > Software information)? Thanks, Sarah
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Hiya, Can you try resetting your remote control? If that doesn't help, does this happen on all remote key presses or is it just for certain things? Thanks, Sarah
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Hi @sthwestguy That is the correct version, we've updated our comms to reflect this. Thanks, Sarah
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Hi @jl151080 Sorry for the delay in getting back to you. We've not been able to reproduce this on the same and other models of Sony TV so far. If this happens again please let us know the programme & series/episode numbers and we'll re-test on those examples to try and reproduce. Thanks, Sarah
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Hi @"Chris A." ITV Hub doesn't currently have subtitles available on YouView devices (full list of supported devices from ITV can be found here). ITV Hub, Now, POP, VOD 365 and AMC are the apps on YouView which do not have subtitles, the other apps on YouView should have subtitles available on most of their content.…
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Hi @Tamsyn3 We're checking this with our Content team at the moment to see what's going on here. We'll let you know when we have an update :) Thanks, Sarah
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Hi Maz, The STV app should be available via the Live TV & Catch-Up section of the TV rather than via the play store on the TV. If it's not there, you can try retuning the TV (through the TV Settings) and this may bring it back. Let us know how you get on :) Sarah
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Thanks for that, Jeff. Can you give us some other examples of content you've tried recording where it's consistently failing or recording twice so we can get some tests set up? Thanks, Sarah
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Hi Jeff, Is this occurring on all channels or just specific ones? Some examples of these would be helpful if it's only certain channels. Are you in an area where you can receive more than one transmitter? Thanks, Sarah
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Hi @Stevef_fr8ys We raised an issue with ITV last week about content in the guide not showing as being available on demand in ITV Hub despite it being available to watch there. We're currently testing a separate issue where some content gets stuck on loading when launched within the app but it's not affecting all…
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Hi @aptus The settings cog can be found in the top right corner of the screen. You usually need to tap up once from the main menu section and then right once to get to it (see photo for reference). If you can't see this on your screen, can you take a photo so we can see what is available on the screen for you? Thanks, Sarah
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Hi @jl151080 I'm really sorry I missed your first post, I didn't get an email notification for it for some reason so I didn't see it. Does this happen on all episodes you watch of these shows? If you can let us know any episode or series numbers that'd help so we can test the same ones you've been trying to watch.…
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Hi @Vella Welcome to the forum :) The issue in the thread you posted to previously was resolved back in August so this is likely to be a separate issue. Can you please let us know your YouView box model and the software it is running on? You can find this in Settings > Box Information and Software Information. It'd…
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Hi @Darren Are there any particular pieces of content you've found this to happen with a lot on the app? Some examples would be helpful so we can try testing it on our end. Does this happen at any time of day or does it seem worse at certain times? Thanks, Sarah
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Hi all, Sony are currently rolling out an OTA update which will enable the YouView Live TV & Catch Up feature and our supported apps on these 2021 TVs. You can receive this software update (version 6.4304) immediately by following the steps below:Go to Settings → System → About → System Software update → Software update.…
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Hi @Webmeister73 Welcome to the forum :) This is an issue we're aware of and we're working with BT to get it resolved. We don't have an ETA on getting it fixed at the moment but it'll be mentioned in the software release notes when the fix gets included in a future release :) Thanks :smile: Sarah
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Thanks @Stevef_fr8ys, I'll raise this with Vanilla to ask what's happened. I'll let you know once I get an update :) Thanks, Sarah
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Hi @Stevef_fr8ys Can you take a screen shot of the area you mean? I'm not 100% sure of the area you're referring to. Thanks, Sarah
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Hi Steve, It's not a standalone article dedicated to the ITV Hub changes but the article from TalkTalk with this info in is here. It's the first result when you search for ITV on the TalkTalk help page. Hi Roy, From January, new content will not be available to watch on-demand through the ITV Hub app. However due…