Sarah admin

About

Username
Sarah
Joined
Visits
2,299
Last Active
Roles
Administrator
Points
226
Posts
1,486
Badges
10

Comments

  • (Quote) 
Thanks for getting back to us with this @solent! We're glad to heat the MMR2 resolved this problem :)  Sarah
  • (Quote) 
Thanks for letting us know @monarchjock, it's helpful to know. Can you please try doing a Maintenance Mode reset (option 2, keep recordings) and report back whether it helps or not? Instructions for how to do this can be found here.…
  • Hiya,  If there's anyone else on the forum who has a gen 1 device which has been previously connected to the YouView app, it'd be helpful for us if you can check to see if your settings page is working as it should or if you're experiencing similar…
  • (Quote) 
That's great to hear @RHardaker, we're glad you like it!  (Quote) 
Thanks for letting us know that you've been able to get the update on both boxes :)  Thanks, Sarah
  • (Quote) 
Hi @solent Have you been able to try rebooting the box as John suggested above (pressing & holding the power button on the front of the box for approx 8 seconds)?   Thanks, Sarah
  • Thanks for the information @simonsilvia.  For the ones being split into episodes, this may be due to the episodes being part of a different Series ID (set by the broadcaster). If you have some recent examples of this happening within the last week,…
  • Hi @simonsilvia Welcome to the forum :)  Can you please let us know how long this issue has been happening for? Have you been setting the recordings on the box or via the app?  When you say you've set the series up to record, does it show up as a s…
  • Hi @sarahhull The Sony TVs can't record so wouldn't need to use the BT TV app to set remote recordings. Do you have a YouView box which you were previously using with the YouView app? If so, please let us know the box model. Thanks, Sarah
  • Hi @GrahamD Welcome to the forum :)  I've moved your post to it's own thread as the thread you posted on is a bit old.  Can you please let us know some examples of recordings that start/finish early (including the channel, time and programme nam…
  • Hi @adnydrum The main home page has posts listed from new to old. Once a new post is added to a thread, it moves to the top of the list underneath the pinned posts highlighted in blue.  On your own profile, in the 'Activity' section, you can see …
  • Hi all, We have an update concerning TalkTalk box users. Unfortunately a STB software update is required to allow TalkTalk users to continue using this after 31st March. Users with TalkTalk STBs will be able to use the BT TV app in the near futur…
  • Hi all,  Today we've rolled out the fix for the channels disappearing in the Yorkshire region issue on Humax Retail T2000 devices. This will roll out to all T2000 devices overnight (as long as the box is connected to the internet) and will prevent …
  • Hi @"Andy Hall2" & @zulu17 I'll get this checked with our Content team and try testing it as well. Thanks, Sarah
  • Hi @paulmosleyuk Disney+ isn't available on YouView. We don't have any updates or news about this or any other ones coming to YouView at the moment but if we do we'll post about it in the Announcements section here and on our social media channels.…
  • Hiya,  BBC Sounds should now be available on your YouView boxes :) (announcement here) Thanks, Sarah
  • (Quote) 
Hi @novelty We've been investigating issues linked to failed recordings for just over a month, unfortunately some issues are more complicated to sort than others so can take a while to resolve. We are working hard alongside TalkTal…
  • Hi @ginger Welcome to the forum :) Just to clarify, is the region changing on the box as well or just on the app? Thanks, Sarah
  • Hi @Imitation700mb Welcome to the forum. We're not aware of any changes Channel 4 have made due to COVID-19 that would affect content going onto All4. Channel 4 are in control of the content they add to All4 on the various different platforms so we…
  • Hi @chungone Welcome to the forum :)  Can you please let us know which YouView box models you have and the manufacturer software version they are running on? This can be found in Settings > Device Information and Software Information.  It'd also…
  • (Quote) 
Hi @meyou2 Can you please let us know if you've experienced the above issue where recordings starting on previous programme and failing when correct one starts has happened again since you posted this? If it does happen again, plea…
  • Hi,  As some of you have noticed, BT have updated their app a little earlier than expected so some users will find that they are able to use the app from today.  Thanks, Sarah
  • Hi all, Following feedback from the withdrawal of the YouView mobile app, by the end of March, BT will be opening up the remote record functionality within the BT TV app for all* YouView users. This means that users will be able to book recordings …
  • Hi @wmckie If this is only affecting your subscription channels, we would recommend that you reach out to TalkTalk as they will be able to assist you further with this. Their forum team are usually pretty quick at jumping on to help with issues so …
  • Thanks for clarifying this @meyou2 :) I'll add this info into the investigation. Thanks, Sarah
  • (Quote) 
Hi @Jamesmac2020 Welcome to the forum :)  If the retune John has suggested above doesn't help, can you please enter your details into the 'Check Freeview at your home' section of the Freeview website and let us know which transmitt…
  • (Quote) 
Hi @meyou2 We've managed to reproduce some of these on our boxes and we've set up a box which we are getting more detailed logs from. Because of this, I don't think we'll need your box to check at the moment :)  TalkTalk have provi…
  • Hi all,  This investigation is still on-going as we are trying to find out the cause of this issue. We will still continue to test on the boxes we have in the office for content that's failing or clipping. I'll post here when I get any updates on …
  • Hi @mahonj & @Ursa Can you please let us know the YouView box model you are using and the software it's running on? You can find this by pressing Help and then Info on your remote control. Does this happen with all recordings you try and watch?…
  • Hi @deedee36 Just to clarify, are you getting the option to make a series recording or are do you get the option but it doesn't go through as a series recording? Can you also please provide some examples of content you tried and weren't able to ser…
  • Hi @deedee36 Can you please let us know some examples of programmes (including the channel and broadcasting date) which don't provide the option for a series recording? We can have a look into this to see if they've been given a series ID.  Thanks,…