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Hiya, We've been able to recreate this on 3 different TalkTalk box models, both Classic FM and LBC will play no sound when you tune to them unless you tune to a different radio channel first. From BBC One we went to LBC and Classic FM either of w…
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Delfino said: OK, TV is SONY Bravia KD65XF7596BU 65" First advert was Emirates. Didnt get to second advert. A small fortune for a temperamental TV and software interface. Is there anyway I can disable Youview and still watch TV and use Apps. …
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Hi @BigV Welcome to the forum! As @Roy has suggested above, it'd be helpful to have a bit more information on your TV model, Android version and the content this has been happening with (please include series/episode numbers where necessary) so we …
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Hi all, Just to update on this issue, CBeebies is now be fixed and the other channels affected should be fixed this week so I'll post a update once I have confirmation of this. We are aware that this issue is also affecting BBC Two however this …
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Hi Gary, Welcome to the forum! I've just checked ITV hub but can't find Public Eye on there to watch, can you confirm if you were watching a recording or watching on Demand? Thanks, Sarah
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Hi @ajturnersurrey Unfortunately it looks like the Digital UK engineering works page hasn't been updated in the last week or so however we can confirm that Crystal Palace has been having engineering works since mid January so this could potentiall…
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Hi @Evan Davis Can you let me know the box model and software version it is? You can find this by pressing Help and then Info on the remote control. Thanks, Sarah
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Ben Hartshorn said: I see a couple of other people have come on here in the past week or two with the same issue. Suggests something has changed either with the TV software or with the YVServicehost app. Have either been updated? Hi Be…
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js_ said: When trying to watch Taken on 5 USA yesterday the advertisement was frozen. I tried again this morning and was able the start watching the same programme again but again it has frozen on an advert. Hi @js_ Welcome to the foru…
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s555wrc said: @Sarah do you know if a factory reset has solved this for users? as i do not want to reset and have to reload all apps and settings again if i'm not confident that it will solve it. there are many people with the same issue so …
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Hi @essexman Is the T1000 plugged into the powerline adapters which you used with your other YouView box? Are you able to perform any of the maintenance mode resets on the box at all? Ideally we'd suggest option 3 of the MMR as this is the mos…
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Hi @zzdpmjpr Thanks for this info. I would suggest what Roy mentioned above and to try a Maintenance Mode reset, option 2 as this will keep your recordings but hopefully give it the kick it needs to work again. Let us know how you get on Thanks,…
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Hi @essexman Can you provide a bit more information about your internet set up such as if you're using powerline adapters, your internet speed and internet service provider? Thanks, Sarah
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Hi @zzdpmjpr Welcome to the forum Do you receive any error messages when this happens? Does this same issue happen across all of your players and apps or just on specific ones? If there's any specific pieces of content this has happened with re…
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Scott1961 said: Since the update picture quality has gone dark Hi Scott, Welcome to the forum. Can you explain this in a bit more detail? If you can take a picture so we can see what you mean that'd be appreciated. It'd also be useful t…
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Hi @Cardano Welcome to the forum This is an issue Sony are aware of at the moment and are working to resolve. In the meantime, the mitigation for this is to do a factory reset of the TV and this should bring the guide back to normal. You can fi…
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Hi @s555wrc Welcome to the forum Can you please try a factory reset of the TV as this usually irons out any quirks like this which start occurring. You can find the steps on how to do this here. Thanks, Sarah
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Hi @Bryony86 Welcome to the forum Can you please try updating your players and apps? * Bring up the menu with your remote * Select Settings * Go to the Information & Reset area and select Software Information * Select Update players & …
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Hi Wayne, There was a recent update to the All4 player so if your box hadn't automatically updated the player itself, this could have caused the problem. It'd be useful to know if this issue resurfaces later on today. Thanks, Sarah
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Hi @wayned Welcome to the forum Can you please let me know the YouView box model you have? You should be able to find this by pressing Help and then Info on your remote control. Does this issue occur on all content you try to watch on All4 an…
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Hi @Cazza Welcome to the forum Can you please let me know the transmitter your box is getting signal from? If your not sure, enter your postcode and door number on the Digital UK website here and it will tell you which one you're likely to be con…
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simonmls said: So, are there any plans to stop this synopsis in guide from maybe/maybe not hiding some (or all) of the upcoming programme title in the guide? I'm keen to know before signing up with another TV provider. Thanks Hi …
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avant_guvnor said: I have a BT Retail (Humax) DTR-T2110 (variant 84B08530) running software version 31.69.0 / 3.5.132. However, on the YouView Support Latest Box Version webpage, for my YouView box, the latest version is stated as follows: B…
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Hi @Dennis Broom Does this issue occur on all content that you try to watch on All4? It'd be useful to know the content you are trying (including episode and series numbers where applicable) so we can try this on our end. Can you also please confir…
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Hi @Daniel I've checked this on the T4000 box we have here and are able to get onto Netflix without any problems. Can you please send me a private message with your Serial Number in (this is found under the box next to S/N) and we can look into the…
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Hi @KateMalc Welcome to the forum. Can you please let us know which Sony TV model number you have? It'd also be useful to know if this happens regardless of the different ways you go to access the guide or just specific routes (launching from: Li…
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Hi @laticsrblu Can you let me know which YouView box model you are using and roughly how long you've had this issue for? Thanks, Sarah
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Hi @bgy Welcome to the forum Can you please let us know the Sony TV model number you are using? Are you experiencing any other guide related issues other than the categories disappearing? Thanks, Sarah
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Hi @HelenM Can you please enter your details into the coverage checker and let us know which transmitter your address is using? The tuner in the box and in the TV are a little different which could explain the difference in channels received. It'd…
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Hi Daniel, Our Content Team has raised this issue to Channel 5. I'll let you know once I get any new updates Thanks, Sarah