Sarah admin
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Hi @aptus The settings cog can be found in the top right corner of the screen. You usually need to tap up once from the main menu section and then right once to get to it (see photo for reference). If you can't see this on your screen, can you take a photo so we can see what is available on the screen for you? Thanks, Sarah
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Hi @jl151080 I'm really sorry I missed your first post, I didn't get an email notification for it for some reason so I didn't see it. Does this happen on all episodes you watch of these shows? If you can let us know any episode or series numbers that'd help so we can test the same ones you've been trying to watch.…
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Hi @Vella Welcome to the forum :) The issue in the thread you posted to previously was resolved back in August so this is likely to be a separate issue. Can you please let us know your YouView box model and the software it is running on? You can find this in Settings > Box Information and Software Information. It'd…
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Hi @Darren Are there any particular pieces of content you've found this to happen with a lot on the app? Some examples would be helpful so we can try testing it on our end. Does this happen at any time of day or does it seem worse at certain times? Thanks, Sarah
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Hi all, Sony are currently rolling out an OTA update which will enable the YouView Live TV & Catch Up feature and our supported apps on these 2021 TVs. You can receive this software update (version 6.4304) immediately by following the steps below:Go to Settings → System → About → System Software update → Software update.…
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Hi @Webmeister73 Welcome to the forum :) This is an issue we're aware of and we're working with BT to get it resolved. We don't have an ETA on getting it fixed at the moment but it'll be mentioned in the software release notes when the fix gets included in a future release :) Thanks :smile: Sarah
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Thanks @Stevef_fr8ys, I'll raise this with Vanilla to ask what's happened. I'll let you know once I get an update :) Thanks, Sarah
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Hi @Stevef_fr8ys Can you take a screen shot of the area you mean? I'm not 100% sure of the area you're referring to. Thanks, Sarah
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Hi Steve, It's not a standalone article dedicated to the ITV Hub changes but the article from TalkTalk with this info in is here. It's the first result when you search for ITV on the TalkTalk help page. Hi Roy, From January, new content will not be available to watch on-demand through the ITV Hub app. However due…
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Hi @Ztumztum1 Welcome to the forum :) Just to confirm, have the apps disappeared from your apps menu or are they just not opening? It'd also be useful to know if you get any error messages when you try and open the apps or launch on-demand content from the guide. Thanks, Sarah
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Hi @jbtibor Can you please let us know which box model you have along with the manufacturer & component software versions it's running on? These can be found in your settings. Thanks, Sarah
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That's good, thanks for letting us know that it's fixed! If this changes at all let us know and we can try and assist further :) Thanks, Sarah
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Thanks for letting me know. When you get into the app, are you able to check the app version (Settings > Help&Info> FAQ number in top right corner)? If not, when the All4 app loads to you'll see either yellow and white animated square dots or a 'swish', if you can let us know which you get that'd be helpful for us.…
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Hi @sharonshropshire Are you experiencing similar issues/errors on other apps on YouView or is it just the All4 app? Thanks, Sarah
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Hi @"Tim C" We contacted BT about this and they're already aware and investigating after you raised it on their forum as well so I think they'll update you privately or on the thread there once they have anything to share(thread for reference for anyone else with this issue). Thanks, Sarah
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Hi @"Deke W" We weren't aware that BT had changed the links for this page, I've now updated it with the link you posted so that the correct link is there. Thanks, Sarah
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Hi all, There's an ongoing issue with Channel 4 at the moment which means that not all services are working as expected, these include issues such as content not being delivered to All4 to watch on demand. More information on this can be found here. Thanks, Sarah
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Hi @"Chris A." Can you let us know which channels this is happening with? Thanks, Sarah
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Hi @tc99 Welcome to the forum :) We're aware of an issue with All4 where some VOD content is not available through the app due to an outage at Red Bee. We'll update here once we get any new information. Thanks, Sarah
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Hi @Pbbt If you're not able to get into maintenance mode, are you able to perform a full factory reset via settings instead? Thanks, Sarah
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Hi @JOES Just to update, ITV have resolved this issue. I've tested a few Midsomer Murders episodes and haven't been able to replicate this issue again so it does look like it's been fixed as expected. Please let us know if you encounter the same issue at all and we can look into it further :) Thanks, Sarah
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Hi Robin, Thanks for confirming. We started rolling this software out a few weeks ago however it's been paused for now and we've started rolling out a different version instead. We're not too sure why your box picked up the version we stopped rolling out however it's not an issue for your box to have that one instead…
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Hi @croze Welcome to the forum :) Can you please let us know the following information: * Your YouView box model - can be found in Settings > Box information * The software versions your box is running on - can be found in Settings > Software information * What internet provider you are using Thanks, Sarah
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Hi @Vici Had you tried a full factory reset on your box or just a maintenance mode reset which keeps your recordings? If you've only tried the maintenance mode version, we'd recommend trying the full factory reset as this should fix the issue however you will lose your recordings. More info…