Sarah admin
About
- Username
- Sarah
- Joined
- Visits
- 3,348
- Last Active
- Roles
- Administrator
- Points
- 276
- Posts
- 1,705
- Badges
- 12
Reactions
Comments
-
(Quote) Hi Anne,
Sorry to hear that. I don't think you can respond to direct messages on here through the email method, I think it has to be through the forum.
Can you please try a in Humax Retail Software Update - New Home Screen Comment by Sarah 10 March 2021, 5:13PM(Quote) Thank you, Anne. I've sent you a private message about this so we can look into it further.
Thanks,
Sarah(Quote) Thanks Anne. I assume if you press the back button, this exits this section completely?
Can you try rebooting your box to see if this changes anything? You can do this by pressing and holding the power button on the front of the…Hi @annewebber
It doesn't look like the image has attached to your post. You can try re-adding it by pressing the down arrow in the corner of your post and s…(Quote) Hi @annewebber
You should be able to access your recordings by scrolling down on the home screen and clicking on MyTV with your remote. Do you…(Quote) Hi @eddyg
When you click on MyTV on the main menu, you should have all your recordings in there. The tiles to the right will show your most re…Hi all,Unfortunately the new Home Screen feature was incorrectly deployed to all T2000 devices overnight instead of the smaller, intended target base of devices.To continue with our norma…Hi all,
Just to update on this, the fix for buffering on Now TV for T4000 devices is in the in ongoing NowTV/Sky Sports issues Comment by Sarah 9 March 2021, 12:26PMHi @LewisAlexander
Sion and Sunit would like to thank you for your time on the phone today. They found it was a very engaging conversation, and as discuss…Hi @Julieann
You can usually press the enter button (middle button between the arrows) on the programme you'd like a reminder for and this will add a little be…Hi @Rumour_One
Thanks for providing all of this information. Can you please let us know which adverts there are before this issue occurs?
HiHi @BTT2110User
Thanks for this added information. Unfortunately if the box is stuck in a boot loop and won't respond to factory resets, it usually means th…(Quote) Hi @bt2110user
This update is not available to T2110 boxes yet, they receive the update at the end of the rollout along with other BT retail an…Hi all,
BT are currently rolling out a software update that should resolve the issue where you are not able to delete scheduled recordings which are marked as having a scheduling problem. The release notes for the update can be found in BT software update 32.51.0 / 3.7.8 Comment by Sarah 28 January 2021, 7:15PMHi @MarkC
Has the rest of the YouView UI also changed colour or is this only happening in the guide?
It'd be helpful to know the YouView Live TV & Catch …(Quote) Hi @monkey_moore
Can you please let us know some examples of content that don't work and ones that do so we can check this? Are you la…(Quote) Can you please try factory resetting the TV and let us know if this helps at all? Instructions on how to do this can be found in Missing apps from Sony Comment by Sarah 12 January 2021, 3:11PM(Quote) Thanks for letting us know. When you try and use My5 or iPlayer, do they both work and launch content without any issues?
Thanks,
Sarah(Quote) Hi johnnymce
Just to confirm, these are in the YouView part of the user interface rather than the Sony part?
Thanks,
Sarah(Quote) Hi johnnymce
Can you please let us know if you have the aerial plugged into the TV? Some apps require regional information in order to provide you with the right content for your region and the right app version.
Thanks,(Quote) Hi @aedwar80
This update shouldn't have caused any issues relating to your internet connection. Have you tried rebooting your router?
Than…Hi @rayf
We've managed to reproduce this on a few devices and are now following up with UKTV about this issue as we've not made any changes around SCART support. I…
