Sarah admin
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(Quote) Hi @taylor49 Can you please let us know which software update your box has? You can find this by going to Software Information in your Settings. None of the boxes have YouTube, do you mean a different app? Has the app icon disappea…
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Hi @WhatNameIsAvailable Thanks for letting us know. Just to clarify, does it show up as 3 seconds long on the playback bar and in the info section on the recording itself? If you have any screenshots of the Action Panel when you press the info butt…
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(Quote) Hi @RoyB I sent you an email regarding this last week (to the email one your new account), did you receive it? Since you weren't receiving our emails on your other email and nothing from the forum side either, we're not sure if the…
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Hi @witheverynewday Welcome to the forum :) Can you please let us know which transmitter you are tuned to? If you're not sure, you can find out by going to the Freeview website, scrolling down and entering your door number and postcode into the ch…
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Hi @jimb Was the initial retune prompt you saw was on the 30th October? We can feed this back to Digital UK as they issue the retune notification signals. Thanks, Sarah
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Congratulations to you and your wife @Daniel! It's good to see you back on here :) Wishing you all the best with your upcoming new arrival! Sarah
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Hi @scruffygit If you still have the recordings on your box, can you please press info on the recording tile and tell us the recorded duration from the right of the action panel? Thanks, Sarah
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Hi @WhatNameIsAvailable If you still have the recordings on your box, can you please press info on the recording tile and tell us the recorded duration from the right of the action panel? Thanks, Sarah
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Hi @darrenleeavery Welcome to the forum :) When you say you went into a Factory reset, was this through the Menu or through the method as mentioned here? If you've not gone through the Maintenance Mode menu, can you try doing a Maintenance Mode op…
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Hi @MillieMoo Welcome to the forum :) Can you please let us know which transmitter you are tuned to? You can find out by going to the Freeview website, scrolling down a little bit and enter your postcode and door number. Thanks, Sarah
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Hi @steviejay We apologise for the inconvenience caused by this, we understand that this is a frustrating issue and not a great user experience. This is a high priority bug for Humax and BT at the moment which they are actively investigating. When…
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Hi @ziggyp & @BoJo Thanks for reporting this, I've raised this with the team to get investigated :) Sarah
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(Quote) We haven't added anything else to it yet however if this changes we will announce it on the forum when the update goes out. (Quote) Apologies for missing this @andrew3. Is your box still having this same issue? Are you ab…
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Hi @Sylvied Welcome to the forum :) The various Sony channels are available on different mux's (channel groups) so it depends which mux's are available from the transmitter you are tuned to. (Image) If you aren't able to receive the Sony Movies …
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Hi @scruffygit Welcome to the forum :) Can you please let us know the software version your box is running on? You can find this in your Settings under 'Software information'. Can you also let us know of some examples of recordings (channel & …
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Hi @WhatNameIsAvailable It'd be helpful for us to know your YouView box model and the software version it's running on. You can find this in your Settings under Software Information and Box Information. Does this issue occur across all channels or …
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(Quote) Hi @x4bed We are aware of an issue where ITV Hub, All4 and My5 don't play the content after the adverts. This is due to you not having ticked all the boxes during set up in regards to the privacy policy on the Sony TVs. We would…
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Hi all, I've sent you a DM regarding the issues you've raised so we can try and keep this thread on-topic regarding the Really channel :) Thanks, Sarah
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Hi @KikiM Can you please DM me with your postcode and door number so we can check which transmitter you should be near? You can do this by clicking my profile picture and selecting message once on my profile. Thanks, Sarah
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Thanks for this info @ChipUK. Can you let us know a selection of the channels you are missing? You can find the list of channels you should be receiving by entering your details in the service checker here. Thanks, Sarah
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Hi @andrew3 Can you let us know how your box is connected to the internet? Can you also confirm that your box is a T2000? There should be a sticker on the back of the box if you're not too sure :) Thanks, Sarah
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Hi @bicwyzer Welcome to the forum :) Can you please let us know the YouView box model and the software it's running on? You can find this by going to your settings and looking at Device Information and Software Information. It'd also be useful fo…
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Hi @Osborne Welcome to the forum :) Can you please let us know if you are experiencing this issue on a YouView box or on a Sony TV which uses YouView? It'd also be useful to know which apps this happens on. Thanks, Sarah
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Hi @Timn Welcome to the forum :) Can you give your router a reboot and try again? If that doesn't work, please put your phone into aeroplane mode for a few mins and then take it out of aeroplane mode and attempt to connect it to the box. Thanks, …
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Hi @KikiM Can you please let us know the YouView box model along with the software version it's running on? You can find this by pressing Help and then Info on your remote control. It'd also be useful to know which transmitter you are tuned to. You…
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Hi @ChipUK Welcome to the forum :) Can you please let us know which transmitter you are tuned to? You can find this by going to the Digital UK coverage checker and entering your details. Thanks, Sarah
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Thanks for letting us know Andy. How long has it been like this for? Sometimes when there's been channel changes it can take a day or so to sync back up so that all the channels are available. Let us know if this changes over the next day or so :) …
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Hi @andyuk51 Welcome to the forum :) Can you please try rebooting your phone and the YouView box? To reboot the box, you need to press and hold the power button on the front or top of the box for about 8 seconds. Thanks, Sarah
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Thanks Tim. Let us know how it goes over the next few days, if it continues we can look into it in more detail :) Thanks, Sarah
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Hi @jpanrucker94 Welcome to the forum. We don't have YouView on Hitachi TVs, can you please take a picture of your remote and TV so we can see what you mean when you say the YouView button? Thanks, Sarah