Sarah admin

About

Username
Sarah
Joined
Visits
1,411
Last Active
Roles
Administrator
Points
201
Posts
1,074
Badges
10

Comments

  • Hi @bexxx Welcome to the forum.  The YouView box should still be able to find channels even if it is disconnected as this is dependant on the aerial rather than an internet connection. Can you please try a maintenance mode reset (option 2, keep r…
  • linkbekka said: About a week ago I had an on screen message to retune channels. Since then I have had many failed recordings. I rang TT help but got a woman reading a script off a screen. Still got the problem and need to speak to a qualified e…
  • Hi @phonedr Unfortunately we can't do much to fix issues like this as they are outside of our control. TVs usually deal with the interference better than set top boxes as they have signal boosters built in to improve the signal they are able to re…
  • Hi @steve48  Just to give an update on this, Sky (who own Pick) have informed us that this is intentional as part of their 'Superhero Summer' so the CRIDs will not be changed in this instance.  Content providers choose what they classify as a seri…
  • Hi @steve48 Thanks for raising this and thanks @zulu17 for the screenshots with the CRIDs on. This has been raised to Digital UK and is being looked into now   Thanks, Sarah
  • Hi @vibesmd Welcome to the forum   The app doesn't affect the speed of the box so this is most likely to be a coincidence. It sounds like your internet may have been having a blip considering it was slow and none of the tiles were populating, thi…
  • Hi @jlt, Unfortunately Plusnet have provided some incorrect information there. YouView boxes taken from previous subscriptions can be used on any ISP. The only thing we could foresee not working is any Plusnet related content if you have a TV subsc…
  • Hi @jlt It may be worth giving Plusnet a call about this since it keeps directing you to the account page on their website when you're trying to do this. As it's doing this on a web browser, it may be something to do with your connection not commu…
  • Hi @jlt A YouView box can work with any internet provider so your players and apps should work fine as long as the box is connected to the internet. Can you confirm that the box is fully connected to the internet either directly to the router or v…
  • Hi @James1pringle Welcome to the forum   Does this happen with every recording you set from the app? Just to also confirm, is the box is connected to the internet as well and if so, is it direct to router or via powerline adapters? Thanks, Sarah
  • Hi @jlt Welcome to the forum   To clarify, do you have a Plusnet TV subscription or just internet? As far as we're aware, regardless of the box you have, the players/apps on the box should work without any issues.  When you enter your details o…
  • Hi @Ken Hill1 The Crystal palace transmitter is up and running with no issues, it is not closed. Can you please let us know some of the channels you are still missing? Thanks, Sarah
  • Thanks @zulu17, we'll have a look into this Sarah
  • Hi @michaelharris Welcome to the forum   Have you tried performing a factory reset on the TV yet? We've found that this usually resolves the issue for most users experiencing the same issue as you. You can find out how to do this here.  Let us k…
  • Hi @Ken Hill1 Can you let us know the transmitter your box is tuned to? You can find this out by going to the Digital UK website and entering your postcode and door number. This is displayed in the top section called 'Coverage checker results'.  Ca…
  • Douglas Moncrieff said: Attached as a video showing what is happening Hi Douglas, Thanks for providing the video, it's helpful to see a recent example of this. I'll add this to the investigation we are doing at the moment. I'll update …
  • Visionman said: My box is refusing to record DTT programmes. Which is rather inconvenient. They show as recordings live on the live guide but don't get downloaded.  Hi @Visionman Is this issue still happening for you today? Can you ex…
  • Hi @BSmith Can you please take a screenshot of the issue you are seeing please? It is possible for some images to be lost for a variety of different reasons so it'd be useful to see so we can see the dates, channels etc.  Thanks, Sarah
  • Hi @BSmith We resolved this issue last night, can you confirm that all recordings have returned to the MyTV banner in the main menu and the images are all showing in the MyTV section as well? Thanks, Sarah
  • Hi @Steve123 This issue was resolved last night. Can you please check to see if you're tile images have returned?  Thanks, Sarah
  • cidermaker said: Hi Sarah  When will the update be for DN 370T please? Hi @cidermaker The Amazon Prime Video player will not be available for the older devices such as the DN370T due to the limitations of these particular devices. If y…
  • Hi @Steve123 We are looking into an issue where the tile images are missing for some users. Can you please try a Maintenance Mode reset (option 2, keep recordings) and let us know if this improves the situation at all? If not, please let us know …
  • Hi @k99th45 Did you manage to try uninstalling and then reinstalling the app to see if it helped with this issue at all? It'd also be helpful if you can confirm whether your mobile updated to Android 9? You also mention that it's been crashing, ca…
  • Hi @BSmith Thanks for your detailed response. We've seen a couple of reports of this issue and have been able to reproduce it on a couple of the boxes here as well.  Can you please try doing a Maintenance Mode reset (option 2, keep recordings)? T…
  • Hi @Diegobound Thanks for this info.  Can you please try doing a Maintenance Mode reset (option 2, keep recordings)? This will reset your settings, log you out from your players/apps and may also reset any series recordings so it may be worth not…
  • Hi @Diegobound Can you please let us know from what date the tiles started disappearing for you? Do any of the tile images show up in the MyTV section of the main menu or are these all blank as well? If you can take a screen shot of your MyTV page…
  • Hi @gnugeek Welcome to the forum   The box will still work regardless of your ISP, the only things which will change are the following: * You will lose any subscription channels * You will lose any recordings made from subscription channels * An…
  • Hi @BSmith , Welcome to the forum   Can you please confirm how your box is connected to the internet? (directly to the router or via powerline adapters). We are aware that sometimes images may not load and this can be down to quite a variety of di…
  • Hi @Jennifer Baxter Welcome to the forum   Can you please confirm if the app was working correctly prior to the Android 9 update? It'd also be useful to know in a bit more detail what happens when you attempt to launch the app. For example, if …
  • Hi @zulu17 This issue should be resolved now, if you have the same issue still please let us know Thanks, Sarah