Sarah admin
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Hi @HUGO Is there a YouView related issue we can assist you with? Thanks, Sarah
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Thanks for this information both. @DavidSheard is it possible for you to get the PKG number of your TV? You can find this by pressing the Help button on your remote, the PKG number should be displayed in the top right corner of the screen. It'd al…
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Hi everyone, Thanks for your patience whilst we've been investigating this issue. We believe we have found the cause of the empty scheduled recordings issue and have implemented a fix. A recent change in the UI meant that instead of&…
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Hi @emmajane Welcome to the forum. We're aware of an issue with the Samsung J series phones where they crash when launching the app. This has been caused by an problem with the Android 9 update and we are waiting on Samsung for a fix so we are unab…
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(Quote) Oh dear sorry to hear that Simon! Can you please let us know which Android version it's running on? The TV software version would also be useful if you can get this, it's usually in the corner when you go to the Help section startin…
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(Quote) Hi David, Have you tried a factory reset of the TV yet? If not, I would recommend you try this and let us know if it changes anything with the apps. You can find the instructions for how to do this here. Can you also let us know th…
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Hi @timbo Welcome to the forum. Can you please try a factory reset of the TV and let us know if that improves the situation at all? If you're not sure how to do this, you can find the instructions here. Thanks, Sarah
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FYI for others in the thread, I've edited my previous post as the information available on the press release and AMC site aren't currently accurate so it looks like there may have been a miscommunication along the line somewhere. The CBS/Horror bite…
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(Quote) Hi Lynn, Welcome to the forum :) CBS catch up isn't currently available on Sony TVs however it is available on the YouView boxes. Some of the information on the AMC site and press releases aren't quite accurate so we are working t…
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Hi David, Just to confirm, do you have an aerial plugged into your TV and YouView is enabled on the TV? How is your TV connected to the internet? Thanks, Sarah
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Thanks for letting us know @arwynne. Can you please give a maintenance mode option 2 a try? This will keep your recordings but will wipe your player logins, settings and scheduled recordings so would suggest that you make note of these if needed bef…
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(Quote) Hi @xk8dad Can you please let us know which YouView box you have along with the software version it's running on? You can find this by pressing Help and then Info on your remote or you can alternatively find it in settings under So…
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Hi @Osnow We've tested this on the TVs we haven't managed to replicate this issue. We would recommend that you reach out to Channel 4 in case they're aware of any issues with the app on the Sony TVs which we haven't been informed about. You can cal…
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Thanks for letting us know Clive! Glad it's now working correctly :)
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Thanks for the information @robotman, it's good to hear that the recordings went through successfully. We're progressing well with the investigation so I'll post an update once I have a bit more information to share. Thanks, Sarah
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Sorry about that, the link should now be working :)
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Hi @Osnow Welcome to the forum :) Can you please clear the cache on the TV and let us know if that helps at all? * Press Home * Scroll down to Settings * In the TV section scroll right to Apps * Go to System Apps * Hold the right button …
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Thanks for this info Clive. Can you please try uninstalling the app and then reinstalling it on your phone? Thanks, Sarah
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Hi @thudnblundr If it has the same issues again or if it starts exhibiting some other odd behaviour, we'd recommend doing the maintenance mode reset on it. If it's behaving for the moment, you can hold off from doing the reset for now. Let us know…
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Hi @arwynne Welcome to the forum :) Can you please let me know the YouView box model you are using along with the software version it's running on? It'd also be useful to know how your box is connected to the internet and if you've checked your ae…
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(Quote) Hi @Talman We have not fixed this issue yet, when we do, the fix will go out in a software release. We did find that some users get their scheduled recordings back however it is still possible that they'll disappear again since the…
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Hi @jeawallace Apologies for not getting back to your message, the details were forwarded to our team but I didn't get around to responding to you, I apologise for that. We are still investigating this issue to work out how to resolve it but it'…
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Hi @thudnblundr Thanks for letting us know. Regarding losing channels, this is likely due to varying signal strength and weather related issues rather than an issue with the box. If you've not tried so already, and if you're able to get to this s…
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Hi @PJL1323 Welcome to the forum and thanks for providing this information about your YouView box. We are investigating this issue at the moment however we have no ETA on when this will get resolved as it depends on when we find the cause of the…
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@taffies83 Welcome to the forum and thanks for providing the information about your box. We don't currently have any mitigations to get this working unfortunately. Our teams are working hard to get to the root cause of this issue at the moment. As i…
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Hi @thudnblundr Welcome to the forum :) If you had the box turned off at the plug the recordings would fail as the box was not able to switch itself on. If the box was in standby then it should have turned itself on however it is possible that was…
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Thanks for letting us know @grum. Have you tried all the steps mentioned in this article? If so and the steps didn't help, it'd be useful for us to know how your box is connected to the internet and your internet speed. Thanks, Sarah
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Hi @shunterman Welcome to the forum! Can you please let us know your mobile device make and model along with the version of Android it's running on? It'd also be useful to know if you are able to see the Really channel on the app but it says th…
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Hi @petomane Welcome to the forum! We have user guides on our Support Site. The TalkTalk guides for the DN370T are a little outdated however the core functionality controls should still be there. We have lots of guides on how to use the box on our …
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Hi @SueP Welcome to the forum :) If you've not done so already, try resetting your remote to see if that improves it at all. If that doesn't help, it's possible that you need a new one as it's quite an old remote. Let us know how you get on. Tha…