Sarah admin

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Sarah
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  • Hi @nicola28485 Is there an error code that comes up when this issue occurs? Thanks, Sarah
  • Hi @winston Welcome to the forum :)  If your box has taken on the TalkTalk UI, this is due to you having a TalkTalk internet line and this is what determines the UI you see on the box. If there's something else aside from this that you're concerned…
  • Hi @nicola28485 Welcome to the forum :)  Can you please try rebooting your YouView box and the router? You can reboot the YV box by pressing and holding the power button on the top of the box.  Let us know how you get on :)  Thanks, Sarah
  • Hi @AndyHewitt Welcome to the forum :)  We think this seems to happen when you have not ticked all the boxes during set up in regards to the privacy policy on the Sony TVs. We would suggest performing a factory reset on the TV and going through the…
  • Hi @Stevemac Welcome to the forum :)  Is your box connected to the internet and the aerial is plugged in?  Thanks, Sarah
  • Hi @northlondonnw6  There's many things that can cause signal interference or poor signal strength such as aerial issues, weather conditions and buildings/trees around your aerial. Your signal strength is quite low for your location (if you're base…
  • (Quote) 
Hi @dogtanian Can you please let us know the Signal Strength and Quality of the channels you tend to lose? You can find this out by bringing up the menu on the channel you want to check > go to settings > signal quality.  Tha…
  • Hi @malc61 Welcome to the forum.  Can you please try rebooting your router, and then give your box a reboot about 5 minutes later? You can reboot the box yourself by pressing and holding the power button on the front/top of the YouView box.  Thanks…
  • Hi @northlondonnw6 Welcome to the forum :)  It'd be useful to know your signal strength and quality on Channel 4 HD as Tim has suggested above. You can check this by going to C4HD > bring up the main menu > go to settings > signal quality.…
  • Hi @BaZaB Welcome to the forum.  Can you please let us know your Sony TV model? By installed YouView, do you mean you went through the initial set up for it to be enabled on the TV? You can ensure that YouView is enabled by checking here. You can t…
  • (Quote) 
Thanks for letting us know @bernie17. Is there anything regarding the issues with your YouView box which we can assist you with? Thanks, Sarah
  • (Quote) 
Hi @mb1, Thanks for reporting this. Can you please confirm your YouView box mode so we can look into this further? It'd also be helpful for us if you can send me a private message with your box serial number in. This can be found on…
  • Hi @MATTHEW If you're a customer with BT, we would recommend that you log any issues that you experience with them as they will be able to provide more detailed support due to them having access to your account details.  We would suggest giving a m…
  • Hi @victoriaM Welcome to the forum.  Can you please let us know your YouView box model along with the software it's running on? You can find these by pressing Help and then Info on your remote or by going to your settings under Device Information a…
  • Hi @gemmac Can you please send me a private message (go to my profile and click 'Message') with the following information: * Your postcode and door number (so we can confirm your location in relation to the transmitter)  * Your box serial number (…
  • Hi @steviejay @gemmac The recent software releases do not contain a fix for this issue. For any releases which contain user affecting bug fixes or features, we ensure to mention these in the release notes.  We are still investigating this issue a…
  • Hi @379Stu Welcome to the forum :)  Can you provide a list of some of the channels which you have lost? Have you lost any other channels other than the Sky ones? I think it's just Sky News which is on Freeview so it'd be helpful to know the specifi…
  • Hi @c3117773 Welcome to the forum :)  Can you let us know which content you are trying to watch on Amazon Prime Video? Does this happen to all content you try or just on certain things?  Thanks, Sarah
  • (Quote) 
Hi @Pirate1957 You can change your notifications on your profile page and then scroll down to 'notification preferences'. You can also click the little bookmark icon at the top of the thread and this will give you notifications fro…
  • Hi @noah19 Welcome to the forum :)  Can you please let us know the YouView box model you are using along with the software version it's on? You can find these in your settings under Device Information and Software Information.  Can you also let us …
  • Hi @bernie17 Welcome to the forum :)  Can you please disconnect the iPad from the box, put the iPad into and out of aeroplane mode, give the iPad a reboot and then try reconnecting it to your box? Please note that both the iPad and the box need to …
  • Hi @shazy316 Welcome to the forum :)  Can you please let us know which YouView device you are using and how it is connected to the internet? Thanks, Sarah
  • (Quote) 
Hi there,  Some players such as ITV hub will only work whilst they have an aerial connected and with YouView enabled as they require regional information in order to provide you with the right selection of content for your location…
  • Hi Andrew, If you're able to try a wired connection it'd be useful to know if that has the same issue.  We'd suggest that you give the router a reboot, reconnect the box to the internet and see if the same issue occurs. If not then you can try a mai…
  • Hi @LoringJ Welcome to the forum :) It sounds like the remote may have broken when it was hit. If you point the camera of your mobile phone at the top of the remote and try pressing some buttons on the remote, you should see some lights flickerin…
  • Hi @agdewey Can you please let us know if your box is connected directly to the router or if it's via powerline adapters? It'd also be useful to know if your router and box are both always switched on at the wall or if you unplug them when they're …
  • (Quote) 
Hi @Dnoo69 We don't have any updates to share on the progress of this at the moment but will let you know as soon as we do.  Thanks, Sarah
  • Hi all,  The T2110 & T2210 boxes will get this release once the rollout to the T2100, T2200 & T4000 boxes is complete. We'll update the software release pages and the release notes once the rollout is complete for all of the BT T2xxx boxes.…
  • Hi @braysoj1 Do you mean that you're a part of YouView trials? Have you managed to complete the set up process and try to update then? Thanks, Sarah
  • (Quote) 
Hi @Newfy We don't run the youviewupdate twitter account so we can't change that unfortunately. The one from our official twitter account (@youviewsupport) has the right link on it :)  Thanks, Sarah