Sarah admin
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- Sarah
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Hi @MarkC Has the rest of the YouView UI also changed colour or is this only happening in the guide? It'd be helpful to know the YouView Live TV & Catch Up app version and the TV software as well. App version: Settings > Apps > YouView/L…
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Hi @zulu17 @Choppo We are working to fix an issue with voice control, we have had to temporarily disable it for now, but we hope to reinstate the functionality as soon as possible. We'll update once we have more info to share on this. Thanks, Sarah
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Hi @rayf This issue has been fixed by UKTV. Can you try to watch UKTV now? Thanks, Sarah
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Hi @monkey_moore Can you please let us know some examples of content that don't work and ones that do so we can check this? Are you launching the content from the guide, within the app or both? It'd also be useful for us to know which Sony …
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Hi @xifra Welcome to the forum :) Can you clarify if you're unable to access any content on ITV Hub or if you're missing your ITV channels? Thanks, Sarah
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Hi @mikeyranson Welcome to the forum :) I've dropped you a private message regarding the issue with UKTV. Thanks, Sarah
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Hi @woodd20 Welcome to the forum :) Can you please let us know the following information: What channels are being recorded? * If these are Boost channels, do they currently subscribe to the boost. * If they are Terrestrial channels, what i…
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Can you please try factory resetting the TV and let us know if this helps at all? Instructions on how to do this can be found here. Thanks, Sarah
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Thanks for letting us know. When you try and use My5 or iPlayer, do they both work and launch content without any issues? Thanks, Sarah
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Hi johnnymce Just to confirm, these are in the YouView part of the user interface rather than the Sony part? Thanks, Sarah
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Hi johnnymce Can you please let us know if you have the aerial plugged into the TV? Some apps require regional information in order to provide you with the right content for your region and the right app version. Thanks, Sarah
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Hi @aedwar80 This update shouldn't have caused any issues relating to your internet connection. Have you tried rebooting your router? Thanks, Sarah
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Hi @rayf We've managed to reproduce this on a few devices and are now following up with UKTV about this issue as we've not made any changes around SCART support. I'll let you know when I have any updates. Thanks, Sarah
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HI @rayf Welcome to the forum :) Can you please let us know which error codes you are getting? It'd also be useful to know if you still have a TalkTalk subscription as well. Thanks, Sarah
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Hi @Terry56 Welcome to the forum :) Can you please confirm which area it drops you off at the end of the ad break? Is this the full page Apps area or the Main Menu which has Guide, Apps etc on it? If you have any videos or photos of this happening…
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Hi @Stevef_fr8ys I've dropped you a message so we can get some more info from you :) Thanks, Sarah
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Hi @barryc303 Is this affecting any other apps or is it only on iPlayer? Does the same issue happen when you try to do the same thing in other areas other than recordings? (For example, when pausing, fast forward/rewind live TV). Thanks, Sarah
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Hi @spudnik13 This fix will be coming to the T2000 devices in an update however we don't have an ETA on this at the moment. Once it's ready to go out in an update, we'll post about it with the software release notes in the Announcements section of …
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Hi @"Mike Scofield" Welcome to the forum :) Can you please take a picture of the UI you see on the home page so we can see what you mean? Thanks, Sarah
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Yes, that's the one! They used to have a PKG on them but it looks like it's not on these TV models. Thanks for the picture :) Sarah
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Hi @william1505 @Struttski Can you please let me know the TV software version as well? This is found in Settings > Device Preferences > About section and it will be at the very bottom under BUILD. Thanks, Sarah
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Hi @meyou2 Vanilla rolled out a fix for this issue last night which seems to have done the trick as it's working for us now without any errors when navigating to other pages. Thanks, Sarah
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Hi @David_H2020 Welcome to the forum :) Can you please let us know your YouView app version (Settings > Apps > YouView) and if your TV is connected to the internet via wifi or if it's connected by Ethernet directly into the router. It…
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Hi @GeoffM Welcome to the forum :) Can you please let us know the following information: * Your box manufacturer and component software versions (Settings > Software Information) * If BT Sport Xtra was set as a single or a series recording …
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@william1505 @Struttski Thanks for getting back to me with this information. Can you please let me know the YouView app version it's running at the moment? This can be found by going to Settings (on the Sony TV homescreen) > Apps > YouView Li…
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Hi @"Yasha Noke" Does this issue happen with all content that you watch or is it only on specific channels? Any examples of these would be helpful so we can pass the information on. Thanks, Are you still with TalkTalk as a provider with subsc…
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Hi @Struttski Welcome to the forum :) Can you please let us know which Sony TV model you are using along with the software version it's running on as well? This can usually be found in the About section of the Settings. It'd also be useful to…
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Hi @JAK92 It was restored to 50fps this afternoon so I hope this improves things for you :) Thanks, Sarah
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Hiya, This was just due to the posts being caught and released from the spam filter. I have now released the duplicates. Thanks! Sarah
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Hi all, Thanks for these reports so far. Can you please let us know of any other content that you've experienced this issue on so I can forward on to the team looking into this? Thanks, Sarah