Sarah admin

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Sarah
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  • Hi @Serendipity Just to add onto the advice here, I've checked the Winter Hill transmitter and there's no engineering works or signalling issues happening there at the moment so it shouldn't be the transmitter causing this issue to occur. As Roy …
  • Hi @cantthinkofone Welcome to the forum :)  Can you please try retuning your channels and let us know if this makes a difference? We've found that sometimes the filters can disappear if the channels for those sections are also missing in the guide.…
  • Thanks all for getting back to me on this.  Can you please confirm which way you are trying to cancel the recording? There's a few different ways so if you can try all the following ways next time you attempt this, it would be helpful for us to kno…
  • Hi @Lebowski @Stevef_fr8ys @"Tim C" Can you please let us know the component software version of the boxes you are using? This can be found in Settings > Software Information > Component Software.  Thanks, Sarah
  • Hi @zulu17 Apologies for that, I copied this over from the Freeview website and didn't notice the HD part so this has now been removed from the post.  Thanks, Sarah
  • Hi @Roy Recording requests are not stored in the cloud so it's not possible for the box to restore them after a MM reset. The box stores them locally and we expect these to be removed even following a MM option 2 reset.  Thanks, Sarah
  • Hi @OldGoatie We're aware of a UKTV Play app crashing issue since their March app update. This has been fixed recently but a maintenance mode reset (option 2, keep recordings) may be required since it sounds like the app update has not reached your…
  • Hi @noelg There has been some mild atmospheric pressure over the last few days which could have caused this to happen. There may also be engineering works causing disruption to your signal so it'd be helpful to know which transmitter you are tuned …
  • Hi all,  Since this particular issue has been resolved, we are closing off the comments for this thread. If you have any issues regarding recordings, please start a new thread and we can assist you there.  Thanks, Sarah
  • Hi all,  Just as an update, following an app update, there are now subtitles available on BritBox :)  Thanks, Sarah
  • Hi @jonjoseph The settings change happened with a recent update where both Settings and Help moved to the top of the screen's user interface so that it takes less clicks of the remote to get to. The manuals that come with the box are a little out o…
  • Hi @dominimclaren Welcome to the forum :)  If you've tried the advice Roy posted and are still having the same problem, can you please let us know the following info? * Box model & software version it's running on - This can be found by pressin…
  • Hi @LastPintDave9 UKTV recently pushed out a fix to boxes for this issue however it's not hit all boxes just yet. If you want it to arrive on your box sooner, we've found that a maintenance mode option 2 usually resolves this issue. You can find th…
  • Hi @tonypearson Welcome to the forum :)  Can you please let us know the following information: - Box model & software version it's running on - This
can be found by pressing help and then info on your remote. If this doesn't
w…
  • Hi @Rainie Welcome to the forum :)  There's been ongoing maintenance at the Mendip transmitter for the last couple of weeks which will cause a weakened signal so it's likely that this is the cause of the problem. We don't know how long the mainte…
  • Hi @FedUp2 Welcome to the forum :)  Can you please let us know the following information: * Box model & software version it's running on - This can be found by pressing help and then info on your remote. If this doesn't work, you can also find …
  • Hi @ChrisGee Welcome to the forum :)  Can you please confirm the channels you've lost? You can find the list of channels along with the mux's (channel groups) they're on here.  It'd also be helpful to know which box model you are using. This can be…
  • Hi @cloughb Welcome to the forum :)  We do not have a support email address so all our support is done via social media or on this forum. Please follow the instructions for your box in this support site article. We would recommend doing a Maint…
  • Hi all,  Arqiva are testing a fix on the Crystal Palace at the moment which we believe should resolve this issue for the D3&4 mux. We tested it with a few different programmes yesterday with positive results so if there's anyone who was experie…
  • (Quote) 
Hi @judochris78 Can you please clarify which mux's you don't have channels from? The link jonesh posted has the list of the different mux's and the channels that each carry.  Thanks, Sarah
  • Hi @BSmith Apologies for not getting back to you sooner, my response didn't send and went into a draft.  Can you please let us know which programme and channel this issue happened with last night? Did the light on the box go red when you set the …
  • Hi @kris35 We're glad to hear that your box is working again now. TalkTalk have an active forum with staff on so we would recommend trying there if you need help with anything account related since you can link your forum account with your TalkTalk…
  • Hi all,  BritBox is now rolling out to BT T2xxx & T4000 devices. The release notes for this are here.  Thanks, Sarah