Sarah admin
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Hi @Hevb Welcome to the forum :) If you're still having issues with accessing some of your channels since the weekend, please let us know your youview device (Sony TV or YouView box) & model along with the transmitter you are tuned to. If you'…
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Hi @roobarb70 Welcome to the forum! Can you please try restarting the TV if you've not done this already? This can be done pressing and holding the Power button on your remote for ~8 seconds and the TV will restart. If this doesn't help, please l…
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HI @"Ken Hill1" You posted a picture of the 'something went wrong' screen from NOW TV, can you let us know what you did to cause this error to pop up? If you can let us know some content this issue happens on it'd be helpful. Thanks, Sa…
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Hi @"Ken Hill1" Just to confirm, are you on a BT broadband internet line as well? It'd also be helpful for us to know some examples of content this frequently happens on (programme name, series/episode, channel) so we can try and test it…
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Hi @countryman2 Can you please let us know the box model you are using and the manufacturer & component software it's running on? This can be found in Settings > Box Information and Software Information. It'd also be useful to know your int…
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(Quote) Hi @Nezumi80 Welcome to the forum :) Have you ensured that 'Sony Smart Services' is ticked when going through the initial set up (mentioned above)? Those apps will not work unless you have this section ticked. Thanks, Sarah
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Hi @adnydrum It'd be helpful for us to know your box details so we can add this to the investigation. Can you please let us know the YouView box model you are using along with the manufacturer & component software version it's running on? This …
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Hi @Roy , Whilst ITV Hub and All4 are available in the Google App store, they will not work when opened unless they are used through YouView. You do not need an aerial in order to use these apps through YouView. Thanks, Sarah
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Hi @kieron86 Welcome to the forum :) Can you please go to Settings > Device Preferences > Initial Set up and make sure you've ticked the box to allow Sony Smart Services. Let us know if this helps :) Thanks, Sarah
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(Quote) Hi @PaulJ Welcome to the forum :) Does the box turn itself off when it's performing any particular functions (e.g. recording, watching apps etc)? Thanks, Sarah
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Hi @MATTHEW Can you please confirm your YouView box model and the manufacturer software version it's running on? This can be found in Settings > Box Information and Software Information. Have you experienced this issue frequently since contac…
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Hi @"Claire Twine" We have identified the cause of this issue and BT have fixed it this afternoon so you should no longer encounter this problem but please let us know if it's still happening. Thanks, Sarah
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Hi @"Claire Twine" We are aware of this issue and are actively investigating to try and resolve this asap. I'll update here when we get any new information. Thanks, Sarah
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Hi @chippychip We banned this user earlier after receiving a message from a user reporting it to us. We're keeping an eye out for future accounts made by the same person as it's likely to be a scam/virus email. Thanks, Sarah
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Hiya, If a user would like to report a PM, we usually suggest they PM myself & Louise so we can action it but posting on the forum is also fine for spam related PMs. Another account was made this morning which unfortunately managed to send som…
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Hi @redchiz It looks like this account has DMed a few different people. We have now banned the account but we can't delete the messages from each users inbox so we would just recommend anyone who has received this message to ignore it and not to e…
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Hiya, YouView devices will not have anything displayed on channel 555 since it is an MHEG device and this channel displays a blanks slate on MHEG and unconnected devices. Thanks, Sarah
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(Quote) Hi @chippychip Thanks for letting us know about this. We've just checked this on our end and were able to reproduce it so we've raised the issue with our team to look into. Thanks, Sarah
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Hi @robertsandy95 It sounds like you may have been sent a non-recording box by mistake. Can you please let us know the YouView box model you have been sent? This should be printed on the back of the box or you can also find it by going to Settings …
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(Quote) Hi @LastPintDave9 We aren't aware of an issue like this at the moment so I've raised it with the relevant people here to look into. If this happens again and you know the steps to recreate this, please let us know and I can add this detail …
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Hiya, This rollout is complete so it will be available to download by the box if prompted (assuming it's connected to the internet). @mags19 can you please confirm if you box is connected to the internet and if so, how it is connected (directly to…
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Hi @bas333 Welcome to the forum. We would recommend that you initially try rebooting your box to see if this improves the speeds a bit. This can be done by pressing and holding the power button on the top of the box for about 8 seconds. It'd also…
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Hi @ziggygurr If you've not tried it already, can you please try a Maintenance Mode option 2 (keep recordings)? If this doesn't work, we would suggest that you do the one that deletes the recordings. The instructions for how to do this can be found…
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(Quote) Hi @ziggyp Can you please go into the Software Information section of Settings (Main Menu -> Press up to get to the Settings cog -> Software Information) and confirm the information displayed there? If it's easier, you can ta…
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Hi @ziggygurr Can you please let us know how much storage space you have left in the Recordings stcion of MyTV? This is usually displayed in the bottom right of the screen. Thanks, Sarah
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Hi Roy, Thanks for clarifying, we just wanted to make sure. If there's age rated content in Continue Watching, it'll ask for a pin when you try to play it but it doesn't display the age rating on the tiles. It would be down to NOW TV to implement …
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(Quote) Morning @Roy Is this continue watching in the NOW TV app or YouView UI watchlist? A photo might be helpful so we can clarify where in the UI you are seeing this. Thanks, Sarah
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Hi @deedee36 (Image) (Image) This is an issue we are aware of and investigating at the moment. I'll try and update here once we have anything to share on the investigation :) Thanks, Sarah