Sarah admin
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Hi @David25 Louise has responded to your thread over here. It'd be great if you're able to respond to the questions there and let us know a bit more information so we can understand the problems you're having a bit better. It's not too clear whethe…
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(Quote) Hi @SJandSue This issue occurs when you have not ticked the "Sony Smart TV Services" box during set up. Please go to Settings > Initial Set Up and from here you'll get to go through these options again.…
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Thanks for letting us know @"Chris Letts" :)
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Hi @"Chris Letts" Can you please check to see if you experience any of the same issues with other channels on the same mux? The Horror Channel is on the SDN mux. You can see the list of muxes on the Freeview website here (you can sort the…
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Hi @chasibee Welcome to the forum :) Can you please let us know if you've tried everything suggested in our support article? It'd also be useful to know your YouView box model and the software it's running on. This can be found in Settings > So…
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Hi @12like Welcome to the forum :) Can you please confirm the software version your box is running on? This can be found through Settings > Software Information on the box. I've just tested a couple of the T1000's we have here and they're able…
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Hi @Vicko123 Do you have your aerial plugged into the TV? Some of the apps including ITV Hub require an aerial connection to identify your region in order to provide you with the correct selection of content. Is your TV connected to the internet as…
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Hi @Pianist58 Welcome to the forum :) The thread you posted on previously was quite old so I've moved your post into it's own thread. Can you please let us know if you have an aerial connected into your TV? Thanks, Sarah
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Hi @jcko Welcome to the forum :) Can you let us know if you've tried the steps mentioned in this article? Thanks, Sarah
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Morning @zulu17 This one has been flagged to us via our automated daily checks so this will be followed up by our Content team :) I'll try and update here once it's been resolved. Thanks, Sarah
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Hi @Ann2016 , Welcome to the forum. Can you check to see if any other apps (iPlayer, All4, ITV Hub, My5) have a similar issue when you try to play content on those? Do they display any error messages? Thanks, Sarah
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(Quote) Hi @jerichcode Welcome to the forum :) We have no plans to implement this type of feature at the moment however I can pass this feedback onto the relevant teams here at YouView to make them aware. Thanks, Sarah
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Hiya, Just as a heads up for this one, there's a simulcast removal for TJC (791), Together TV (792) and TBN (794) on the 21st January. Since these are being removed, it's likely that the issue with channels disappearing may reoccur again. This can…
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Hi @Talman, Thanks for letting us know. That was actually the next thing I was going to ask you to try, it's good to know it's working so far. If the same issue crops up again please let us know :) Thanks, Sarah
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Thanks @Talman. I've just tried setting these up on the box we have here and don't receive the error however we'll keep these recordings scheduled in case this changes. Can you let us know how much space you have on your box? This is usually display…
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Hi @Talman Can you please let us know which programmes you are trying to record along with the time and dates so we can try testing this on our end? Do you have any other recordings set at those times on any other channels? Thanks, Sarah
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Thanks for letting us know @MrsB! Glad it's all sorted now :) Sarah
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Hi @Dannysquareeyes Welcome to the forum. Can you please let us know the YouView box model you are using along with the software version it's running on? This can be found in the settings on the box or by pressing Help and then Info on your remote…
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Hi @MrsB Welcome to the forum. If it's not working in the TV either, it's likely that there's either an issue with your aerial or the transmitter you are tuned to. Can you please go to the Freeview website and enter your door number and postcode …
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Hi @"Steve Oliver" Can you try rebooting both the box and your Android devices, turn aeroplane mode on and then off on the devices and then reconnect to the WiFi (with mobile data turned off), ensuring they're on the same internet connect…
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Hi @bigfootisblurry Welcome to the forum :) Can you please enter your details in the checker section on the Freeview website and let us know which transmitter you are tuned to? Thanks, Sarah
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Hi @johnnyshank Can you please confirm the software version your box is on? You can find this by pressing Help and then Info on your remote control. Has this happened with numerous recordings or just with the one series? It'd be helpful to know th…
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(Quote) Hi @peebu I've responded to your issue on your thread here. Thanks, Sarah
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Hi @laurasw6 Welcome to the forum :) It'd be useful if you can confirm for us whether you get a similar issue on other apps as well. We are aware that if 1 of the tick boxes haven't been completed on set up, that ITV Hub, All4 and My5 won't play…
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Hi @peebu Welcome to the forum :) Can you please answer the following questions: * Which channels can't you record? Can you try BBC One for example as well as any subscription channels * Same as above for watching recordings * Is there an error …
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(Quote) Hi @taylor49 Can you please let us know which software update your box has? You can find this by going to Software Information in your Settings. None of the boxes have YouTube, do you mean a different app? Has the app icon disappea…
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Hi @WhatNameIsAvailable Thanks for letting us know. Just to clarify, does it show up as 3 seconds long on the playback bar and in the info section on the recording itself? If you have any screenshots of the Action Panel when you press the info butt…
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(Quote) Hi @RoyB I sent you an email regarding this last week (to the email one your new account), did you receive it? Since you weren't receiving our emails on your other email and nothing from the forum side either, we're not sure if the…
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Hi @witheverynewday Welcome to the forum :) Can you please let us know which transmitter you are tuned to? If you're not sure, you can find out by going to the Freeview website, scrolling down and entering your door number and postcode into the ch…
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Hi @jimb Was the initial retune prompt you saw was on the 30th October? We can feed this back to Digital UK as they issue the retune notification signals. Thanks, Sarah