Sarah admin
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Newfy said: My T4000 4K YV Box still hasnt taken the update - either automatically or via a Manual attempt .... Hi @Newfy This update hasn't finished rolling out yet so don't worry, you should be getting it soon as this is a phase…
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@Roy There was a sneaky bug over the weekend that caused all discussions to be turned into Q&A style threads which wasn't something we had enabled previously. I disabled the Q&A option this morning and the Vanilla dev team deployed a fix tod…
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steviejay said: Sarah said: Hi all, Please feel to discuss and provide feedback about the TalkTalk Software Update 60.48.53 / 3.6.36 & 72.48.53 / 3.6.36 here. This release includes a few copy and labelling changes and some updat…
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Hi @nipper90 Welcome to the forum This is an issue we are aware of and Sony are working to fix at the moment. Most users find that performing a factory reset on the TV resolves this issue however it does mean that your on-demand log-in details …
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David B-W said: A few weeks ago was getting failed BBC recordings or early finish but those problems seem to have resolved. However tonight the scheduled recording of Have I Got News for You on BBC2 HD at 9.00 PM ended after only just over a…
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Hi @speedyrite This BT update will be available for the BT Retail devices at the same time that we complete the rollout to 100% of subscription device models so you will be receiving this update as well soon. Thanks, Sarah
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Hi @aminford Welcome to the forum Just to confirm, can you let us know if you have the aerial plugged and ethernet cable into the TV and you have attempted a retune? It'd also be useful to know if you are able to watch the content on any of the…
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Hi @Cam_h24 Welcome to the community This code means that you have lost connection to the internet or your internet connection is unstable. Ensure your box is fully connected to your router directly or via powerlines adapters and try again. If you…
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Hiya, Thanks for the screenshots @Roy. Our team are continuing to look into this after reproducing this on a few different devices on our end as well. We will let you know when we get any further updates. Thanks, Sarah
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yorkshiredoc said: This is still an issue. Happened to us tonight. Sony Bravia TV. Trying to watch Escape to the Chateau DIY! Hi @yorkshiredoc Welcome to the forum Can you please try clearing your cache as this could resolve the iss…
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Tim C said: Now Holby (BBC1 Tuesday @ 8) has gone missing. Hi Tim, Can you please let us know if it was the Tuesday this week episode which went missing or if it is the one for next week? If you can remember, it'd also be helpful to…
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Hi @jsiddoway, Welcome to the forum It's possible that there may have been a signal dip temporarily which caused the sound to go or there may have been an issue with Sony Crime or T&W themselves. Have your experienced this issue again since l…
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Hi @jrdennis46 Welcome to the forum As Roy mentioned above, this issue is currently being worked on by Sony to resolve, in the mean-time, we would recommend that you carry out a factory reset of the TV as others experiencing the same issue have…
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Roy said: Congratulations on your 1,000th post, @Sarah. I didn't even notice, thanks Roy! Time flies, it's nearly been 2 years Sarah
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Hi all, We have raised this with the BBC and they are aware of these inconsistencies and plan to bring the feature back fully in the future. Apologies for the inconvenience whilst this is going on. Thanks, Sarah
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Hi all, The BBC are aware of these issues and are progressing a resolution of technical issues impacting YouView and non-YouView devices. If you get any issues with recordings recorded today on BBC channels being significantly clipped, please let …
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Hi @Roy There's a lot of things we would like to do to customise that page but at the moment it's not possible for us personally to change it as it's not an area we have access to (we can access and change all the articles themselves but not the s…
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TJC said: Great British Sewing Bee, BBC2 and Shetland, BBC1 both stopped recording after around 14 minutes last night 26th Feb. Hi @TJC Just to confirm that you had enough space on the box to make the recording? It'd be helpful to know…
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Hi @dozzer2120 Welcome to the forum Can you please check your postcode and door number on the Digital UK coverage checker to see what your expected signal strength should be? It'd also be useful to know the transmitter your box is tuned to so we c…
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Hi @lalamandie Welcome to the forum This is a known issue which is in the process of being fixed however as a mitigation, we find a Factory Reset of the TV usually resolves the problem. It'd still be handy for us to know the model number as well …
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Hi all, We've raised these issues with our Content team who will be in touch with BBC. I'll let you know when we have any updates to share. Thanks, Sarah
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Hi @TJC Welcome to the forum Can you let me know which programmes and channels you have been experiencing this issue with? Thanks, Sarah
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Hi @RickyG Welcome to the forum. This update was completed at the start of February so as you've only started getting the issue today, it's unlikely to be caused by the update. Have you tried any maintenance mode resets on your box? If not this…
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Hi @noo79netball Welcome to the forum! Can you please confirm whether you are using a YouView box or a Sony TV which has YouView integrated into it? If you could also let us know the model number of the device you are using that'd also be helpful t…
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Hi all, We believe this issue has been resolved by Channel 4 however if you still experience the same problem, please reach out to Channel 4 to let them know the content this occurs on so they can investigate further. Thanks. Sarah
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Hi @Jackie13 Welcome to the forum Can you go to the Digital UK site here and let us know which transmitter your are connected to? We can have a look to see if there's any engineering works or faults going on as they would affect your signal. Tha…
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Hi @Roy & @John L They got caught in the spam filter which we marked as not spam however took a little while to reappear on the forum again so I could remove them. They've been removed now Thanks, Sarah
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Hi @Ali Welcome to the forum. Can you please let me know which device you are using to watch My5 (Sony, BT/TalkTalk/Plusnet or retail box) along with the model of the device? It'd also be helpful to know the series and episode number so we can try t…
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Hi @nessclean Welcome to the forum We've raised this issue with the BBC today, I'll provide an update once we have one. Thanks, Sarah
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Hi @Skippy223 Welcome to the forum This issue is being investigated at the moment after we raised it with the BBC this morning. I'll let you know once we get any updates. Thanks, Sarah